CAREER SUMMARY

Experienced technical specialist and inventory analyst with a demonstrated
record of significant system developments and design recommendations providing
cost effective solutions and increased profits. Reputation for defining and
implementing improvements to work flow processes and part to model relationships
to solve problems and enhance productivity. Achievements in analyzing data,
organizing research, and monitoring procedures to identify variances. Expertise
and accomplishments in process and procedure improvements, cost savings analysis,
quality control, creating reports, training curriculum development, customer
service, team building, and implementing business solutions. 


PROFESSIONAL EXPERIENCE

EDS, Fort Worth, Texas 2002-2006

Systems Administrator 

·Technical support and maintenance of desktop equipment, laptops, voice
circuits, data systems, and networks, which included PCs, servers, telephones,
fax machines, network printers, and PBXs.
·Restored software and hardware systems after unscheduled power outages,
ensuring minimal downtime on all systems in order to maintain SLA requirements.
·Repaired and rebuilt Wintel equipment and installed required software
programs.
·Diagnosed a variety of unusual technical problems and situations down to the
circuit board level.
·Researched, analyzed, and provided recommendations regarding the use of new
technologies.
·Advanced knowledge of Microsoft Operating Systems, Microsoft Office Suite,
hardware configuration and setup, and software installation.
·Deployment of the hardware systems and the software applications of computer
devices and telephone equipment.
·Selected to work with challenging internal customers and successfully provided
solutions and resolved conflicts.

Sabre Holdings, Tucson, Arizona 1993-2002

Telecommunications Analyst

·Ensured that the entire facility was functioning properly and that all
equipment failures were resolved in a timely manner regardless of cause.
·Accomplished multiple functions while ensuring the integrity of the systems.
·Daily handling of operations problems, technical writing of procedures manuals,
and reports analysis.
·Tracked assets and inventory, updated databases, and developed procedures
dealing with the utilization of the hardware and the software aspects of
telecommunications equipment.
·Designed an automated reporting process, identified problems, analyzed options,
and determined the most efficient method for data retrieval. 
·Evaluated the effectiveness of existing systems, then designed, tested, and
implemented new programs, or generated alternative methods of action. 
·Working knowledge of computer technologies and the relationship to business
functions and systems.
·Participated in the testing and the implementation activities to ensure
attainment of desired systems outcomes.
·Focused on follow-up to problems in order to enhance customer satisfaction.
·Consulted, advised, and trained PC end-users.

AMR Corporation, Dallas, Texas 1991-1993

Facilities Project Specialist

·Managed the shipping, receiving, inventory, and telecommunications departments.
Performed all aspects of personnel management included staffing, performance
planning, evaluation, and salary planning and administration.
·Maintenance and compilation of records, shipping and receiving of inventory,
reconciliation of discrepancies, quality control, and computation of inventory
balances.
·Reduced hardware loss by $50K per year for $5M computer inventory through
implementation of sound management and inventory tracking procedures and
processes.
·Trained other employees to the vice presidential level on the use of my
systems.
·Designed and implemented systems to improve the operations of the facilities
department. The procedures saved the company $300K during an 18-month period.
·Created a computer database for building access cards using Paradox.
·Assisted in researching and interpreting budgets, career planning, and
logistics.
·Implemented improvements to business processes and procedures to solve problems
and enhance productivity.
·Presented findings and solutions to management.



EDUCATION

Bachelor of Science, Business Administration, 
University of Texas at Dallas, Dallas, Texas 1980

Bachelor of Science, Electronics Engineering Technology, 
DeVry University, Dallas, Texas 1990