DONNA D. RITTER
9023 Kilrenny Drive
Spring, Texas 77379
Phone: [Send email to request phone number] 67-6792
http://www.linkedin.com/in/dritter
[Send email using form at bottom]
SUMMARY
I am an organized, resourceful, pragmatic, results-oriented Senior Program
manager with my PMP certification. Broad technical and Fortune 500 multi industry
experience allows me to grasp priorities and uniqueness of companies and
functional needs. I’ve been recognized for strategic thinking, consensus building
and creating team-based partnerships across organizational lines that achieve
goals, sustain superior performance and client satisfaction, despite significant
time,
resource, and technical challenges. I am an excellent communicator and presenter
able to make complex information easily understood by non IT decision makers and
users at all levels. I am experienced in P&L, forecasting, staffing, sourcing and
controlling 15MM+ budgets.
Strategic Planning/Leadership
Project life cycle and metrics/SDLC/RUP
Risk Analysis/Management
P&L/Budget/Forecasting and Control
Balance Client & Org. needs
Client/Server Technology
Program/Project Management/PMP
Developing project managers
Networks/Communications/SCADA
Organization and Detailed reporting
EXPERIENCE
Ritter Consulting – Principal Consultant Jan 2001 – present
I have owned this company since January of 2001. At times, I work as a 1099 and
at times as a W-2 employee. My preference is to be fulltime at a company where I
can make a difference in the growth of the company. Below are some of the
projects I have consulted on with an emphasis
on helping organizations with no or little process in place to implement the
right amount of process for their business and culture. I did strategic planning
on where they need to be in five years to grow as an organization; both in
process and staffing. I also helped them in planning on required role definitions
to accomplish long term objectives.
Project Manager at Medidata Solutions, Houston, Texas Aug 2007 – Oct 2007
*Review and identify current project methodology. Identify recommended
enhancements.
Implement project management best practices. Design and document the implemented
project processes.
*Establish consolidated Medidata project work schedule and make available on a
share.
Establish a Microsoft Project Server environment with calendaring, project
storage and resource allocation. Establish IT procedures for designing, planning,
and documentation of
projects and help integrate the processes with the Medidata Project Management
staff.
Provide training and consulting. Manage daily resource and project scheduling.
Maintain project schedule, calendar and team documentation.
*Maintain and scan all project documentation for auditing purposes.
Program Manager for Development of Healthcare Cards at Personix June 2007 – Aug
2007
*I worked with the PMO office to add PMP processes to the implementation group
utilizing a tollgate sign-off process and HP Mercury Governance Center. All
projects had Microsoft project schedules loaded into Mercury where time from the
project team could be tracked on
all projects in the enterprise data center to ensure proper resource allocation.
We produced Health Care cards for major insurance carriers, giving the customer a
Web user interface to make small changes on their own.
Program Manager for Monitoring and Enterprise Alerting at Chesapeake Energy Feb
2007 – May 2007
*I put processes and plans in place for the deployment of monitoring projects
using BMC and Alarm Point products across Chesapeake’s Datacenter (including
Enertia, Active Directory, Data Fabric Manager (DFM), Networks, Servers, SCADA
and Data Center). Chesapeake
implemented Cygnet for their SCADA system for instance; I would use BMC
Monitoring to monitor the network devices, all inputs and outputs, and any
processing. I managed the retirement of the previous monitoring and notification
system. I met with teams to make sure we covered all the existing functionality
and maintained the notification elements in the
CMDB. I engaged the training team to set up training for management, users and
new employees.
*I created program and project management documentation on our share point site
and hosted a steering committee of representatives across the organization to
validate the prioritization of bringing new applications under the monitoring
umbrella. I created Microsoft
Project Server schedules for implantation of fist projects and a roadmap for
2007. I established contact with BMC representatives to engage them in a health
check of our system to ensure maximum ROI and to arrange for Web Demos of their
latest technologies.
Technical Product Management Consultant for SMA, Kingwood, Texas June 2005 –
February 2007
*Design of new Web UI for Event Automation/Job Scheduling Product running across
all
operating systems at Fortune 500 datacenters. This required reverse engineering
to produce functional specifications that could be updated to encompass
enhancements for next release and addition of Web UI. Defining metadata for SQL
database. This also allowed us to define needed process improvements resulting in
more predictable release roadmaps.
*Pre-sales technical consultant doing competitive analysis, customer
presentations,
requirements gathering, market analysis and product positioning to position our
product as a solution for the customer’s data center. Serving as liaison between
the Sales organization
and the Development organization.
*Project Management using Microsoft Project Server, Risk analysis identification
and analysis using percentage of risk and algorithms to identify Risk Budget to
allocate. Set up PMO office to define processes and manage projects across
functional groups. Used previously
developed change management, stakeholder management, and Product Development
Life Cycle Management. Utilized earned value analysis techniques to ensure
project completion was easy to track on a daily basis. Documented project and
workflow and put on Share Point for all to have access to.
Project Management/Technical Product Consultant (various companies) 2001 – 2005
*Product Management and marketing positioning for check cashing company.
*Product Management for Risk Management Software used by large clients such as
Exxon/Mobil.
*Technical training in Project Management, Time Management etc. for HP and other
fortune
500 companies
*Program Management for order fulfillment, call centers and web store front
services to
Clients such as HP, Delphi and IBM.
*PMO setup consultation for several clients. Created and documented processes
trained
Project Managers and consulted on Project startup.
BMC SOFTWARE, INC., Houston, Texas 1999- December 2001
Director of Program Management: PATROL Platform Solutions.
*Managed a 30 person development team, and a 15 person technical documentation
team with a $6 million budget. Directed programs to deliver next-generation
software for $394
million PATROL product family. PATROL offered Datacenter monitoring across
enterprise datacenters. Provided project management and metrics documentation on
Share Point for team. Ran 10-15 projects concurrently.
*Planned and managed the development, documentation and validation of PATROL
Solutions across operating systems (Windows, UNIX/Linux, Open VMS, and NetWare)
and applications (Microsoft .net servers, BackOffice products, Lotus Domino, Java
application servers, hardware OEM products, SQL Server)
*Delivered projects on time and under budget using daily tracking and metrics.
*Recipient of service award for outstanding contribution in area of increasing
software sales while raising customer satisfaction.
*Provided long term strategic leadership and product roadmap with management and
development teams for future products.
*Forecasted budget and revenue expectations. Refined budget quarterly to reduce
expenses by 25%.
*Managed hardware and software requirements with vendors such as Microsoft and
Compaq to ensure integration with our platforms. Increased effectiveness of
relationships with vendors by implementing checks and balances to ensure
compliance.
*Demonstrated success in building, mentoring and managing team of first line
managers and individual contributors.
*Recruited and retained quality staff building highly motivated and efficient
teams.
*Organized and managed global 3rd level customer support resulting in, call
rates reduction by 20% in increased customer satisfaction.
*Initiated, directed and trained resources to allow for outsourcing development
and maintenance work outsourcing company in India. Evaluated quality and cost
effectiveness for selection of outsource team.
COMPAQ COMPUTER CORPORATION, Houston, Texas 1996-1999
Senior Program Manager, ESSG Windows Servers Group.
*Managed cross-organizational team in developing and delivering Smart Start
software (out of
the box configuration and set-up software for Compaq servers). This software
allowed the Datacenter manager to deploy the servers with less configuration
required on the spot.
*Managed 12-person team of software development and quality assurance engineers
who built systems, managed configuration and implemented the Smart Start product
on Windows.
*Led engineering, marketing and documentation project team to ensure program
success in delivering server configuration software on– Windows, UNIX and NetWare
platforms.
*Cultivated and managed relationships with external vendors such as Microsoft
and Intel resulting in Compaq being first to market with new OS and board
releases. Evaluated 3rd party software to ensure it would integrate with our
platforms.
*Drove effort to identify and qualify outsourcing candidate companies enabling
Compaq to manage resource requirements.
*Forecasted and managed budget for organization.
BOSTON TECHNOLOGIES, Boston, Massachusetts 1995-1996
Senior Development Manager, Product Group.
Led cross-organizational project with 15 direct reports to develop and deliver
remote management software for Sprint PCS phones. Instituted proven project
management techniques to make project predictable. I used quality metrics to
enhance program decision making. I
directly supported customer installations of the products.
DIGITAL EQUIPMENT, Nashua, New Hampshire 1985-1995
Senior Development Manager, OpenVMS Engineering Group 1991–1995
I directed a 60+ software development team delivering industry standard software
(DECwindows/Motif, DCE, TCP/IP, UNIX integration, Windows integration) on the
OpenVMS
platform. Team was responsible for configuration management and build systems.
I drove key cross-organizational projects to implement industry open standards.
Managed cost center with budget of 15 million. I led a Six-Sigma evaluation of
the core operating SLDC. I defined Project
Life Cycle, change management, risk management and stakeholder management plans
to be utilized across organization.
Development Manager, ACMS Engineering Group 1987-1991
I directed a 15+ team responsible for delivering Digital’s transaction
processing software on the OpenVMS platform. I drove TPC certification for
product allowing Digital to publish TPS metrics. Managed cost center with budget
of 4 million.
Project Leader, Networks and Communications Engineering Group 1985-1987
I led projects in remote network management for bridges, terminal servers and
local area network monitors. Served as Digital’s technical liaison to
Manufacturing Automation Protocol (MAP) standards organization led by General
Motors.
UNIVERSITY OF CALIFORNIA IN LOS ANGELES – CERN, Geneva, Switzerland
1983-1985
Project Manager
I managed distributed system multi-processor real time event filter/processor
for high energy physics experiments. System was made op of M68000 microprocessors
collecting data from accelerators talking to a VAX host system.
TANO, New Orleans, Louisiana 1978-1983
Software Engineer for 2 years, Project Manager for the rest
I wrote SCADA software for oil and gas pipelines, Management systems for ships
and Energy management systems. I managed a 12+ million dollar project with the
Navy. The distributed software ran on M6800 series in remote terminal units
talking back to RSX-11 and VAX/VMS
systems. Our top customers were Union 76, Union Bakersfield, Michigan Wisconsin,
Mobil Oil and Marathon Oil.
EDUCATION
Bachelor of Science, Psychology/Computer Science, University of New Orleans
30 hours towards MBA, University of New Orleans
PMP Certified through Project Management Institute
NETWORKING AFFILIATIONS
Previous PR Director for Association for Women in Computing (AWC)
Member of University of New Orleans alumni
LinkedIn network member
Active member of PMI
OTHER TRAINING
Strategic planning, Problem Solving,
stakeholder management, Earned value,
Present value
Team facilitation, mind mapping, Pareto,
scatter diagrams, flowcharts, statistical
sampling
Requirements analysis, product definition,
cost estimating, WBS, critical path analysis
Software life cycle management, metrics,
scheduling. Vendor relationships
Local Area Networks and communications
Communications plans, written and aural
business communications and presentations
Organizational, team development, mentoring,
Visioning and mission statements, staffing
plans
TECHNICAL EXPERTISE
Microsoft Office Tools C++/Visual C/.net/Visual Basic/Assembler/Java
Microsoft Project Server/SharePoint Server Web protocols – http, html, soap,
xml
Networking protocols – TCP/IP, IPv6, Ethernet Platforms – VAX/VMS, Windows,
UNIX, Linux
Operating System Internals
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