Paula Miller
1619 Oak Creek Ln, Apt. F
Bedford, Tx. 76022
Cell  [Send email to request phone number] 07-8722
E-mail [Send email using form at bottom]


Objective
To acquire a job in a service oriented organization that will enable me to
utilize my organizational skills, talents, work ethic, and knowledge of
administrative assistance skills and customer service, offering nationwide
addessibility to work from my home office.

Education
Some College course work completed

Employment
07/04 – 08/06
Keller Williams Realty Ft Worth
Market Center Admin/Receptionist 
Responsible for all data entry, A/R, A/P, Collections, and Financials.  Created
and maintained numerous spreadsheets.  Generated monthly and weekly reports for
Team Leader. Responsible for transmitting records and Financials to the Regional
office on a monthly basis.  Handled Market Center Confidential Legal and
Personnel Files.  Responsible for Staff Payroll on a Bi-Weekly basis
Answered phones and directed calls for staff and 150+ Associates.  Greeted
Clients and directed them.  Cleaned and stocked lobby and break areas. 
Distributed mail and any faxes during the course of the day.  Assist edTeam
Leader with projects.

06/03 – 07/04
Cook Children’s Medical Center
Patient Access Specialist/ER
Extensive Data Entry.  Registered Emergency Room patients for care.  Knowledge
of Insurance and filing procedures.  Changed status of patients that stay in the
Hospital when admitted through the Emergency Room.  Assisted parents with
paperwork when applying for Medicaid.

03/03 – 06/03
Family Petcare
Receptionist
Answer phones and direct calls to Doctor or employee.  Direct clients to exam
rooms and check in hospital/surgery, boarding, and grooming patients. Fill
prescriptions for heartworm and numerous other medications. Assist in treatment
and handling of pets.

02/01 – 01/03
Texas Center For Joint Replacement
Receptionist/Front Office
Answered multi line phone system and direct calls.  Set appointment for 
patients at multiple clinic sights.  Prepare patient charts for upcoming 
appointments.  Performed Check In/Check Out process.  Set up patient 
data in the database, FOXMEd, Alpha 5, and Chart Logic. Cross-trained to 
schedule patient surgeries and pre-operative work up with the Hospital.  
Also cross-trained as clinical assistant to the Doctors and traveled to out of 
town clinic with Doctors on a monthly basis.

11/99 – 02/01
Wilson N. Jones Memorial Hospital
Collector/Posting Clerk
Called patient’s and set them up on payment plans if approved. Responsible for
rebilling and appealing claims that had been denied by insurance companies. 
Working knowledge of the TDH Systems to check the status and appeal Medicaid
claims online.
Posted patient and insurance payments to A/R accounts.  Made necessary 
adjustments taken by the insurance company.  Balanced and closed out 
multiple datasets in Medical Manager at the end of each day. 

10/93 – 08/99
Odessa Regional Hospital
Cashier/Insurance Verification 
Took patient payments over the counter. Maintained change and cash drawer for
three departments.  Balanced and sent Hospital Deposit to the bank via armored
car service on a daily basis.  Responsible obtaining and storing any valuables
the patients wished to have locked up.
Called Insurance Companies to verify coverage for most patients.  Cross-
trained in the admitting department, both pre-registration and emergency 
room.  Verified patient accounts and batched payments for Data Processing
department to post.  Researched data entry errors.  

08/92 – 10/93
Interim Personnel
Temporary Secretarial Services 
Provided temporary secretarial services for various companies in Odessa,
Midland, and surrounding areas.  These services included extensive typing,
answering phones and directing calls or taking messages.  Help creating fliers
and membership directories, and typing and producing safety manuals.

09/91 – 08/92
Texas Tech Regional HSC 
Personnel / Risk Management 
Typed and filed check requests, personnel forms, leave forms, and memos.
Prepared the Administration’s Hourly payroll for approximately 112 employees.
Screened job applicants and forwarded qualified applications to department
administrators.  Organized and set up new Personnel Files and Risk  Management
files.  Handled confidential Personnel and Risk Management paperwork on a daily
basis. Worked front switchboard screening and directing calls to multiple clinics
and employees.

Summary of qualifications:
Switchboard – Multi Phone Line Systems
Type 45 – 50 wpm
Ten Key by touch
Filing – Alphabetically & Numerically
Data Entry – PATCOM, Medical Manager, Alpha 5, FOXMed, Chart Logic, Ontime
Scheduling, MS Word, Excel, Outlook, MEDITECH, M.Y.O.B Accounting Software,
WinMORE Database Software
Customer Service & Collections
Medical Terminology/Coding

References
Clarke Gillespie
Keller Williams Realty
 [Send email to request phone number] 91-3129

Becky Mercer
Keller Williams Realty
972-250-4710

Debbie Johnson
Cook Children's MC
 [Send email to request phone number] 56-2449