DAVID FRAME

Phone: 214 532 5384 Email: Richardson, TX 75081

DIRECTOR OF SOFTWARE DEVELOPMENT 

Engineering director skilled in leading complex software development from
initial design through implementation and deployment. Builds systematic
architectural approach and collaborative partnerships with product management and
operations to design winning solutions. Creates sustainable strategic technology
direction to match business needs. Leverages change opportunities to innovate and
improve processes.

End-to-End experience in Software Development Life Cycle * Awarding winning
Projects 
Expertise in Software Design and Software Development Process
Reputed for mentoring and developing managers and staff

PROFESSIONAL EXPERIENCE

NORTEL NETWORKS, Richardson Texas 1987 - 2009
Nortel Networks is a leading supplier of telecommunications products and
solutions to Carriers, and Enterprise Businesses with revenues of over $8B and
R&D budgets of $1.2B.

Director  *  CTO R&D Software Development, (2005 - 2009)
Owned CTO software portfolio for designer workstation software and product
verification software. Directed team of ]100 staff developing, supporting and
upgrading software. Managed budget of ] $13M and directed supplier relationships
for custom software development. 
 *  Developed architecture for components in software portfolio, managed
development of specifications and software design. Crafted software architecture
for component reuse across applications. Directed projects to meet R&D
requirements.
 *  Led Chief Technology Office (CTO) design projects that improved field defect
quality by $18M annually on $600M R&D by discovering problems earlier in design
or test phase of development cycle. 
 *  Directed software development and systems integration project from initial
concept to completion replacing 3 legacy software applications with a web hosting
/ database solution for over 4,000 users, and received 90% customer satisfaction
while meeting the cost figures for the project ($1.5M) and delivering on time (14
months).
 *  Initiated and drove software design improvement projects to reduce service
reports by a factor of 3 and thereby meet service objectives 90% on time while
increasing software user satisfaction by 3 points to 87%.

Director - R&D Information Technology  *  Global Software and Project Delivery,
(2002 - 2005)
 *  Program managed ~ $40M budget in IT infrastructure and engineering services
for global R&D. 
 *  Program managed team of project managers delivering Networks, Computing, and
software development tools to relocated or outsourced product development teams
(H/W and S/W). 
 *  Received CIO award for team leadership and delivering complex software
tools, test bed and infrastructure projects on or ahead of required schedule.
Managed vendor relationships - CSC, HP, Infosys, and WiPro for these programs. 
 *  Identified and corrected change management gap causing outages and errors in
software upgrade and maintenance procedures. Instituted new processes with
collaborative approach across different functional groups. Successfully rolled
out new change process to 6 R&D Labs and reduced error rate to 1,000,000
events/hr.

Director, Software Project Operations (1994  *  1998)
 *  Developed and implemented R&D software development processes,
infrastructure, configuration management for staff of 2300 in Richardson Lab. 
 *  Introduced project management (PMI) disciplines to Richardson Lab. Setup and
managed team of project management, quality assurance, IT Help desk and
associated ACD / CRM and IVR services, and associated functions for Wireless / RF
products and other product lines.

NORTEL NETWORKS, Maidenhead UK (1987 - 1994)

Director  *  Telecom Services Product Line Management
 *  Directed telecommunications networks European product management team on
wireline switching and managed multi-million $ R&D investment. Product line
included routing and billing functions.
 *  Created business investment case, led product-marketing efforts, and won
major market entry contract. Achieved market entry based upon differentiated VPN
product and services strategy and investment profile. Resultant business grew to
$100m annual revenue.

PREVIOUS EXPERIENCE
NORTEL NETWORKS/ BELL NORTHERN RESEARCH

Director - R&D Software Development  *  Richardson Texas 
Developed software for Switching, Routing, CDR and Billing programs on DMS-100.
Hired and trained staff and support systems enabling lab to step into leadership
role on key technologies.

Manager and Senior Manager, Software Development  *  Ottawa, Canada
Managed software development of data networks and routing telecom services
packages. Grew 50+ person team of software development staff. 
COMPUTING DEVICES COMPANY
S/W Design Engineer  *  Ottawa, Canada  *  software design engineer, real time
software development.

TECHNICAL SKILLS

Development Process: SDLC Methodologies - Waterfall, Agile, PMBOK
Process Improvement: Green Belt - Lean Six Sigma (DMAIC), ITIL Certification 
Project Management: PMI training, (PMP in process), Integrated Project Team -
IPT Leader
Telecoms Switching, Routing, Billing, VoIP, IP networks, CDMA Networks & RAN.
Software Real Time, Transaction Processing, Simulation, Automation, 
 High Reliability, Problem Isolation and Root Cause Analysis.
 Software quality improvement.
 

EDUCATION

 *  Master of Applied Science, M.A.Sc., Aerospace Institute, University of
Toronto, Toronto, Ontario, Canada
 *  Bachelor of Engineering, B.Eng. Engineering Physics, McMaster University
Hamilton, Ontario, Canada