CANDICE BOWNS 6381 Aldridge Drive ▪ Frisco, TX 75035
M: 214-883-0754 ▪ H: 214-547-1844
[Send email using form at bottom]
SENIOR SOFTWARE QUALITY ASSURANCE ANALYST
QUALITY ASSURANCE / HELP DESK / TECHNICAL SUPPORT / OUTSOURCING
Testing, implementing and supporting best-in-class software. More than 8 years
of experience optimizing technologies to drive business performance. Outstanding
strategic planning, organizational development, team leadership and decision
making skills.
Combine strong retail and business qualifications with unparalleled performance
leading advanced technology organizations. Articulate and professional
communication skills, including presentations and technical documentation.
Productive in both team-based and self-managed projects.
Innate talent for process improvement, often establishing departmental and
organizational best practices. Adept at managing all aspects of planning,
building, deployment and testing of web and server-based business intelligence
products for vertical and horizontal markets. Lead onshore and offshore teams.
EXPERIENCE AND ACHIEVEMENTS
Escalate Retail, San Diego, CA 2000–2008
Leading developer of CRM software, helping companies like Nordstrom, Sephora,
Louis Vuitton and Brooks Brothers automate processes and build customer loyalty
in cross-channel commerce.
SENIOR QUALITY ASSURANCE ANALYST
Chosen to streamline development process by bringing testing functions into QA
and act as liaison between QA and development. Lead for offshore QA and
documentation team of 12. Oversaw full software development life cycle (SDLC) for
product development, testing, deployment and release of retail applications.
Created customized databases and client/server environments to ensure product
functionality for specific clients. Provided QA and ongoing technical support.
Ensured access to general available code for 650 retail customers. Maintained and
upgraded over 45 databases, providing 24/7 support.
Improved performance of India-based team by clearly defining
expectations and processes, creating built-in duplication of communication (i.e.
via phone and email) to ensure expected results.
Supported sales by providing technical consults, especially on
feasibility of desired features.
Kept project budget in check and sped development process by realizing
zero system downtime.
Streamlined processes, increasing quality and accelerating timeline.
- Reduced workload of database administrator and improved communications with
testers by taking over database and environment management.
- Created consistency in testing by designing standard operating procedure with
input of QA manager.
- Established standard release cycle and software automation.
Sustained uninterrupted Oracle support and increased functionality by
upgrading to Oracle 10G and Oracle Application server within designated 8-month
timeframe.
Facilitated cross-training operations by developing QA departmental
procedure documentation.
CANDICE BOWNS M: 214-883-0754 ▪ H: 214-547-1844 ▪ [Send email
using form at bottom]
Costco Wholesale, San Diego, CA 1994–2000
World’s largest retail club membership chain.
INVENTORY CONTROL SPECIALIST (1996–2000)
VAULT CLERK (1996–1997)
CASHIER (1994 –1996)
Entrusted with increasingly critical roles, culminating in total purchasing and
inventory management of food and sundries for more than 40 locations. Oversaw
supply chain, maintaining vendor relationships and representing Costco’s
interests in on-time arrival and accuracy of inventory.
Maintained high inventory turnover and low wastage by monitoring
consumer trends and adjusting purchasing practices accordingly.
Identified sales spikes and prepared for them by designing spreadsheets
for more automated, accurate tracking of sales.
Earned reputation with vendors for being fair, but tough, ensuring
suppliers did whatever it took to deliver inventory on time.
Early Career
Progressive leadership positions in the banking industry, guiding team members
to excellence in customer service and regulatory/organizational compliance.
Technical Skills and Education
Software Testing: White/Black Box, Integration, Multi-Tier, Web, Unit, Manual,
Regression, Integration, UAT, Automation (Winrunner, Loadrunner)
Programming Languages: Java, C, C++, VB Script, JavaScript, Shell Script
Operating Systems: Solaris, Unix/Linux, All Flavors of Windows
RDBMS: Oracle, MS SQL, Access, TOAD
Web: Java Servlets, Applets, XML, HTML, JavaScript, J2EE VB.Net, IE/Netscape
based applications, 3 tier
architecture
Development Tools: PVCS, CVS, Bugzilla, Jira
Applications: Enterprise, Cognos, GUI, Data Warehouse Microsoft Office Suite,
Data Warehouse, Protobase, Microsoft Project, AS/400, SharePoint, Visio,
Client/Server Applications, 3-Tier Applications, Legacy Systems
Computer Sciences Studies, Four Semesters, University of California, San Diego
Oracle and UNIX Courses, San Diego State University, San Diego, CA
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