PROFILE
Executive with extensive experience in business development, IT planning and
implementation, and operations management for major global corporations in
diverse industries. Recognized as a creative, versatile, and committed leader
with a history of success at leveraging executive level relationships.
Accomplished team-builder and ambassador of national and global organizations.
Detailed understanding of architecture, infrastructure and operations, and
the ability to communicate the benefits of digitization of the business to
functional leaders
High level of analytical ability where problems are unusual and difficult *
ability to quickly adapt to any information technology playing field
Very high level of interpersonal skills to work effectively in a
cross-functional environment, motivate employees, and elicit work output
Demonstrated professional with technical skills in job-related areas
including client delivery, telecommunications, end user services, data center
operations, and web portals
Masters of Science Information Systems Management from Carnegie Mellon
University
PROFESSIONAL EXPERIENCE
EDS, an HP Company, Plano, Texas 2007 - Present
Managing Director, Global Network Engineering
Execute and lead the build and run functions of a global engineering
organization in the promotion and support of network services to 3100 customers
worldwide with annual budget of $240M. In addition, direct the service delivery
of a global network backbone with annual budget of $95M. 1800 FTE organization
includes Digital Media Services, Global Network Transport, Leveraged and
Dedicated Client engineering teams, Finance, Circuit Provisioning, Business
Management, Chief Technology Officer, BestShore „ and large dedicated castle
account teams supporting Bank of America, UK-DWP and General Motors. Started with
EDS in September 2007 as a member of the Integrated Engineering (IE) leadership
team, CTO leading the Central and Southwest Regions. Quickly promoted to GNE role
in January 2008.
* Implemented program and established goals to improve the success rate of
change; specifically to reduce client impacting changes to zero and to improve
the overall success rate from 94% to 98%
* Accomplished acquisition of Nexagent Systems for assurance of intellectual
property
* Streamlined carrier provisioning delivery process through deployment of
Oracle/MetaSolv solution
* Launched network lifecycle performance management services
* Addressed and prioritized leadership of concept-to-production portfolio
solution delivery
Cadbury Schweppes plc, Plano, Texas 2006 - 2007
Global Director, Telecommunications
Direct all aspects of planning, implementation and operations of the Cadbury
Schweppes Global Network, including the service delivery and service support of
data, voice and video services, for over 600 sites with annual budget of $54M.
Provide operational and management services that include network and process
management, financial management, staffing, compensation, training, internal
communications, metrics and management reporting with a 50+ staff global network
organization.
* Negotiated multiple contract extensions to co-terminate and coincide with
pending outsourcing program while reducing costs of current services.
Consolidated several deals to leverage regional and global volumes. Tactical
reduction in spend resulted in $6M per annum in savings
* Facilitated and formulated infrastructure service and category definitions
for improved permanent published reports translating to informed visibility with
business leadership. Strengthened financial oversight while maintaining balanced
year-over-year budget
* Motivated and persuaded several key regional leaders to maintain service
delivery focus and instigated policy to assure prioritized support backfill
resulting in service level objectives met or exceeded
General Motors Corporation, World Headquarters, Detroit Michigan 1997 * 2006
Senior Manager, Converged Telecommunications Services
Managed worldwide service delivery and service operations in Global Computing &
Telecommunication 's group. Developed strategic architectural and process
standards for improvement and communication. Duties included selecting the
correct combination of applications and hardware for global deployment, and
reducing technology redundancies. Established standards and leadership in driving
IT services and operations to global common in scope and use. Received 7 separate
General Motors CIO awards during this tenure.
* Launched, managed and accomplished a global WAN - MPLS transformation for
700 sites leading to $200M in savings over 5 year term
* Promoted, developed and influenced two large data center construction
build-outs for the repurpose of global vehicle development program 's
engineering data consolidation and centralization
* Collected, evaluated, and published data center hosting facilities
construction templates to maximize investments in HVAC, electrical distribution
and space utilization for current and new room constructions
* Engineered and led multiple campus high speed backbone implementations and
augmentations worldwide
* Devised and formulated strategy to facilitate high bandwidth capacity IP
based video conferencing for engineering team collaboration and CIO presentations
to executive board
* Assembled, enlisted and managed construction of new video conferencing board
room for CIO including full scale 3D visualization room providing ability to
demonstrate new product launches
* Governed, mediated, and maintained third party service contracts in an
extensive outsourced IT environment
* Originated, created and oversaw various RFP programs for improvements to
service delivery and service support terms and conditions
* Familiarized, administered and led improvements to internal project
management office delivery processes leading to CMMI Level 3 Compliance
* Streamlined regional operations by innovating and recommending a global
DHCP/DNS/NTP strategy to facilitate and manage 15 Class B IP assignments
* Prepared and presented regular network infrastructure templates for global
use increasing global common adoption and reduction of cost of ownership in
annual operating support and maintenance costs
* Researched, determined and oversaw global wireless LAN services resulting in
improved customer satisfaction for use in areas beyond wire-line capability.
Restructured and negotiated services in current contracts with nominal increase
in support costs
Compuware, World Headquarters, Farmington, Michigan 1993 * 1997
Professional Services: Senior Manager-End User/Network Services
Detroit Edison * Enrico Fermi 2 Nuclear Generation 1994 - 1997
Managed campus end user solution and network services for business unit and
divisional level projects. Direct team consisted of 15 network managers who
developed and carried out internal information technology projects consisting of
3000 users in 15 buildings across large campus.
* Managed overall deployment of client OS upgrades of 1200 desktops. Project
success led to increased responsibilities as campus manager
* Led initiative to replace Netware with Windows NT as new standard NOS for
Fermi 2 campus
* Originated, conceptualized and developed a totally new campus methodology to
provide view and plot access of 57,000 engineering drawings based upon web
thin client design. High customer satisfaction led to accolades from Senior
Vice President-Plant Support
* Managed the migration of CSC-Artemis ' ProjectView from Unix RS/6000 to
Windows NT. Established a proper course of action to accomplish completion of
this project in timely delivery for use of this critical project management
application software for fuel-rod Refuel Outage 95
* Troubleshot an application performance problem NRC finding 10CFR50.65
Maintenance Rule for a decision support application. Favorable results led to my
participation on the Corporate Technical Committee as the only non-DTE member
* Managed host migration containing a file share and electronic distribution
application. Project required business case development, desktop inventory,
network topology load analysis, and the outsourced conversion of 350,000
documents to MS-Word
Vidco International & Associates 1993 -1994
Leader for planning and implementing a previously recommended frame relay WAN
additional warehouse site resulting in 35% reduction in monthly telecommunication
costs that directly lead to my client 's manager 's promotion. Implemented
previous recommendation of remote terminal access. Designed and implemented a
wide-area network utilizing private line for this freight-forwarding company.
Developed and presented a cost-benefit analysis plan for Frame Relay upgrade. At
customer 's request, returned to work additional off-hours and weekends in
support of needs while in new assignment at DTE.
R.L.Polk 1994
Developed a new innovative LAN based client distribution methodology. Presented
procedural documentation and transferred technical methodology to service desk
group in 50% of estimated time with high client approval.
Michigan National Bank Corporation, Farmington Hills, Michigan 1986-1993
Manager, Data Center & Network Services
Managed the installation, growth, and support from the ground up to a campus
network and data center hosting in support of a real-time secondary market
decision support application. Infrastructure LAN and Hosting environments
implemented with high-availability for increased resiliency and support of a
database production application environment. Managed rollout, installation and
support of twenty-three national branch offices running low user-count NOS
software. Developed and installed a new corporate WAN strategy.
Consulted with the mortgage division's point of sale automated lending system
for the |
