Joe P. Grant
4244 Ireland Dr, The Colony Texas 75056
Cell (214)636=6317 ~ jjpg43@hotmail.com


Objective:  I am looking to secure a challenging position in information
technology with a progressive organization offering advancement and growth
opportunities while capitalizing on experience, skills and training. 

Summary of Qualifications and Certifications
Microsoft Certified Professional – MCP
Brainbench Certifications – Computer Fundamentals 

Technical Skills								

Solid Working Knowledge of Visual Basic version 6.0.
Working knowledge of  SQL
Basic Knowledge of C++ programming
Basic Knowledge of Systems Analysis including SDLC an UML.
Familiar with PC structure, upgrades, and repair.
Familiar with the Windows Operating System and troubleshooting.
Installed Networking systems for Residential and Business
Basic Knowledge of ASP – Active Server Pages
Microsoft Visual Basic Studio 6.0
Working Knowledge writing Procedures (Technical Writing)

Education:
Remington College – Dallas Campus		2001 – 2003
A.A.S in Computer Information Systems 
National Education Center – Ft. Worth, TX   		1989 – 1990
Major: Electronics and Computer Engineering 

Employment History
Brion Enterprises				Dallas TX		August 2007 – November 2008
Service Coordinator
Dispatch Subcontractors on Direct TV and Music choice projects to install and
service Brion contracts.
Troubleshoot with customers over the phone on problems that had occurred with
their system and dispatched techs if 
The customer issue could not be resolved.  Worked with contractors over the
phone to troubleshoot some customer issues
at the location. Made sure contractors turned in paper work on time in order to
get them paid accordingly. Input customer information into the (Goldmine
Database). Created new customers and Venders in the Goldmine Database. Wrote new
procedures for Music Choice troubleshooting. Developed flowcharts and other
documentation.

Atrp Inc.				Aubrey TX		January 4 2006 –August 2007
Warehouse/ IT / Development
Develop warehouse product database. Connect all PC's to a network. Set up
windows 2000 server and
TCP/IP protocol setups. Set up all email accounts and passwords/security. 
Take care of inventory control. Take all incoming calls from customers and ship
products if the customer needed. 
Wire Spindle Motors by schematic drawings. Input data into database for company
use.

SBC    	Contractor			Plano Texas	   September 2004-January 4 2006
Customer Service 2nd Tier (SBC DSL)
Support SBC DSL service...
Understanding XP, 2000, NT, Win98, ME, windows operating systems
Troubleshoot each OS and help customers with their operating system to install
SBC Software and configure their Operating System
Troubleshoot System Problems
Understand TCP/IP settings
Work with Network settings
Use PeopleSoft CRM Database / configure customer routers





Telvista					Grapevine Texas	   September 2003-September 2004
Customer Service (Verizon DSL)
Support Verizon DSL service...
Understanding XP, 2000, NT, win98, ME, windows operating systems
Troubleshoot each OS and help customers with their operating system to install
Verizon Software and configure their Operating System
Troubleshoot System Problems
Understand TCP/IP settings
Work with Network settings


Marlow Industries			Dallas, Texas			2000 – 2001
Electronic Technician
Operated and maintained Thermal Electric Coolers
Recorded and maintained all data after the testing phase was complete
Diagnosed hardware failure and user errors
Designed, built and debugged test fixtures for the manufacturing floor
Obtained knowledge in the use of precision instruments, micrometers, calipers
and snap gauges


Adecco Technical			Dallas, Texas			1997 – 1999
Network Administrator
Performed all phases of computer testing and repair
Assisted in network cabling projects
Diagnosed application errors and network connectivity problems
Replaced defective or inadequate software packages

Interphase Corporation			Dallas, Texas			1989 – 1996
Test/Repair Technician
Designated duties were to include testing and repairing interface boards to the
component level
Products included Token Ring, ATM, FDDI and SCSI on VME, PCI, and SBUS