BEVERLY BOHRER
3635 GARDEN BROOK DR #19100
FARMERS BRANCH TEXAS
[Send email to request phone number] 43-7915 HOME 469-235-1065 CELL
QUALIFICATIONS
Solutions-focused, team oriented Technical Support Analyst with broad-based IT
experience
Wireless backbone, VOIP and mobile devices; server and client configuration and
maintenance and migration
Hardware and Software troubleshooting, expertise including repairs, upgrades and
tuning
10 years of hands-on troubleshooting skills in highly effective helpdesk
operations
Support and Assist LAN/WAN and Networks /infrastructure issues upgrades and
relocations
Outstanding SLA, metrics achievement; Highest Call Resolution closer
Deep documentation ability using knowledge base, sharepoint and desktop
publishing tools
Superior communication and interfacing with C Level Executives and Managers
Excellent customer service and customer satisfaction survey results
Expert active listening skills
Professional written and oral communication ability
Proven ability to successfully analyze support issues, provide timely resolution
and break/fix results - HW/SW
Career goal to Improve IT reliability, increase workplace productivity and
contribute to proactive IT processes
Practice best deployment, configuration, installation, testing processes for
Windows environment using Ghostcast, SMS, Zenworks,, Sysprep, USMT.
Highly successful multi-million dollar deployments and migrations for enterprise
environment
Technical Contracts:
Riverstone Residential Group 2008 Nov - Dec
Help Desk and Desktop Support: Resolve calls to help desk for desktop, laptop,
blackberry and VOIP, all hardware/software ghosting, network connectivity,
wireless routers, Citrix, Cisco VPN access, IMAC. 6 mos contract that ended due
to budget constraints.
ACS Inc 2008 Apr –Oct
Project Lead City of Carrollton, Dell Refresh for 125+ systems; included running
Ghost and Test Lab, create images, for all city facilities and departments
(Police, Fire, Courts, Environmental, Water Utilities, Permitting,Marketing,
Libraries and Parks). Test, deploy new laptops and desktops; set up all software,
migrate profiles, document configuration changes, ADUC management. Group Policy
analysis and re-creation. Resolve help desk calls in timely, courteous and
professional manner. Reverse engineer citrix desktop image for deployment onto
new hardware. Inventory and Decommission all systems. Sharepoint use and
contribution to IT site and troubleshooting of other department sites.
TD Industries 2007 – 2008 Aug - March
Helpdesk Analyst for 800 client systems in 5 cities, troubleshoot and configure
all software/hardware and handhelds, mobile devices and perifpherals (printers,
scanning). Domain Admin and ADUC maintenance; SMS server for imaging. Heavy
Terminal Server and client troubleshooting, Remote and vpn access support,
manufacturing and engineering support.. Troubleshoot all software and systems,
Imaging, Solomon Dynamics, Sequel Server 2005 as well as office 2007 migration
issues. Sharepoint use and troubleshooting.
Lanvera 2007 Jan - July
Windows System Admin responsible for 12 servers, 24 desktops; monitor Exchange
Server /create accounts, maintain and upgrade File & Print Servers, Fax Server,
Backup System and all Windows Servers, including, Backup server and patching all
systems. ; Active Directory accounts, maintenance and Group Poolicy and security;
Watchguard firewall
Bank of America 2006 May - Nov
Business Analyst
Six Sigma for MS Vulnerability Mgt; Identify rouge network devices and install
critical patches on all network devices through remote network tools for network
port wraps on followup Foundstone scans. Heavy Sharepoint use and dependence for
Six Sigma project success.
Chase Bank 2006 –March - Apr
Installation Configuration. Engineer for New DFW Facilities- install and test
Dell Servers, Worktations, Printers, cash drawers, scanners and check systems,
install programs and test for quality assurance
ACS, Inc. 2005 – 2006 Oct - Feb
Information Management Specialist Govt Records Div; Install and cable LAN,
Server, Workstations, Printers, Train Personnel., remote troubleshooting;
software and hardware support; install Server 2003.; install and configure domain
controller, DHCP. Train end users while on site for installation of LAN
systems.
Frito Lay 2005 May – Sept
Help Desk Analyst in Global Data Center; Active Directory Password Reset and
Active Direct permissions management, Citrix accounts,
PERMANENT FULL TIME EXPERIENCE:
1994 – 2004 10 years at the State of Texas – Environmental Commission
Lan Manager,4 years , Help Desk Analyst 3 years, Legal Secretary 2 ˝ years
Supported LAN installations with hundreds of Windows and Novell servers and
thousands of client systems. Upgrade servers, client systems, troubleshoot
hundreds of applications, including object pal scripts, database reporting using
resportsmith and crystal reports, hardware issues, connectivity problems using
Network Associates Magic for ticketing and documentaiton, Train end users and
determine. IT needs and requirements for management. Conducted large system and
software rollouts.. Enterprise migration and upgrade testing and deployments.
Zenworks sw/hw inventory, NALs./ Active Directory account permissions
Technical Lead for state government contract for DFW IT Proj
Technical Lead for relocation of network from Arlington to Ft Worth.
Education and Certification 3 yrs college / Network+ / MCP / MCSE In Progress
Six Sigma Project Participation/Recommendation VP Info Security, Bank of
America
TECHNICAL SKILLS
Windows 9x/NT/2000/XP/Vista MS Office 2000/03/07/
Strong Outlook and Exchange
CRM Contact Manager Print Servers, printers, etc
Microsoft Dynamics Crystal Reports/Oracle/SQL
Exchange 2003; MS Server 2003 Active Directory/Grp Policies
Networking, LAN and WAN protocols Server Switches-Ports Routers
Remote Access, VPN Client/ VPN Server DNS, DHCP, T1 / T3
Ghostcast, SMS, Zenworks Backup Exec Acronis
Print Servers/Fax Server & Clients Ntwrk Firewall/ Virus protect
Vulnerability Management Video IP Conferencing
PDA and Smart Phones/Blackberry BES Dameware/Heat/Remedy/Peregrin
Mobile Units for Public Safety Wireless configuration
Scanning,/Image storage Sharepoint
Terminal Server / Citrix Server/Client
References upon Request
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