Sam Wong
744 Summit Ridge
Lewisville, Texas 75077
Home:  [Send email to request phone number] 19-0179
[Send email using form at bottom] (preferred contact method)


OBJECTIVE

I am seeking a position where I can have the opportunity to test proprietary
software. I am a detail-oriented hard worker with integrity. I work closely with
my teammates to ensure software fixes are thoroughly tested.


WORK EXPERIENCE

Support Analyst
Allegro Development (September 2008 to March 2009)
Dallas, TX

*Recreated software issues reported by clients.

*Created step-by-step instructions so that programmers can easily find where the
issues are located at.

*Performed initial test once an issue has been fixed by a programmer.

*Tested multiple issues fixed by programmers before a new version of the
software is released to clients on a quarterly basis.

*Received praises from multiple clients of my responsiveness to their issues and
the quality of care I provided to them.


Customer Support Advocate/Software Tester
Windent (April 2005 to August 2008)
Richardson, TX

Testing Production Version of Our Practice Management Software:

*Lead tester for the version of software for dental universities.

*Restored a universities' latest production database to test against new version
of our production software.

*Tested new features of our production software (before releasing to customers
on a quarterly basis) and also to ensure existing features are not broken.

*Tested errors reported by universities to ensure the fixes fully address the
universities' needs.

Testing Beta Version of Our Practice Management Software:

*Created test plans to thoroughly test our beta software systematically
throughout the life of the software development stages.

*Tested beta software's logic and error handling capabilities when users entered
unexpected numbers/letters.

*Documented errors found in beta software onto a spreadsheet (errors organize by
category and with steps to replicate them) for project manager to assign to
programmers.

Supporting University Class Practice Management Software:

*PCAnywhere or remote desktop to universities' computers to investigate reported
problems with our software, where I examined their databases with the aide of SQL
Server Management Studio 2005 and simple SQL commands, and replicated their
issues (to determine if it is a user error or a programming error).

*Took ownership of all universities' issues which included solving a problem
that our programmers could not replicate. I suggested to the university that I
use SnagIt to record video of the user replicating the issue on her computer
(video did uncover the cause of the problem).

*Resolved customer's electronic claim issues, including calling Emdeon (dental
and medical clearinghouse) and insurance companies.

*Provided solutions to customer's accounting issues by researching their reports
and database.

*Praised by an IT Director of a university whom I work with that the entire
university staff appreciate my level of response to their issues.

Other Responsibilities:

*Created an installation manual for our beta software ensuring our customers
will be able to install our software with ease.

*Cloned programmers' computers with Norton Ghost & Boot IT periodically in case
their computers crash.

*Created new SourceSafe project for newer versions of our software so that work
done by programmers are backed up in SourceSafe to ensure minimal lost, in case
of file corruption.

*Backed up database used by programmers with SQL Server Management Studio 2005
in case the database become corrupted.

*Created simple Crystal Reports which gathered information from our customers'
databases and presented them in summarized and easy to read format.

*Created a help file with EasyChm as a guide for our customers and to show them
new features in our newly updated software.


Technical Staff
Texas Instruments (October 1996 to September 2000)
Dallas, TX

*Provided new quotes to win potential clients.

*Provided technical sales presentation to potential clients.

*Provided technical support to existing clients.

*Solved a client-related problem by staying composed under pressure and created
24/7 availability, where I received a face-to-face praise by the client's
supervisor and director.

*Pursued a test problem from every angle where my persistence helped the
designer realize his design flaw, which benefited other engineers who used the
same test.

*Educated a challenged colleague successfully in the concepts of programming
where no instructor had been able to help him.

*Researched, developed, and conducted presentations where managers and senior
members complimented my level of effort and preparation.

*Influenced senior members to get started on a project, to which I was commended
for my diplomatic, yet persuasive, method of motivation.

*Directed a sensitive new hire to team members that better fit her communication
style, which created a healthier learning environment for her.

*Carried out all responsibilities with a positive attitude where I was praised
by managers for my enthusiasm during year-end reviews.

*Coordinated a team of senior engineers in overseeing oversea design problems
that contributed to my netting a 15% raise.

*Created an easy-to-use and well-liked website using Perl and HTML for my team
of engineers to share their lessons-learned documents.


EDUCATION

8/1996 University of Texas, Austin, TX
Bachelor's Degree
Major in Electrical Engineering
Overall GPA of 3.25