Shandra Daugherty
Email: [Send email using form at bottom]
Phone:  [Send email to request phone number] 87-2917
Address: 504 W Cottonwood, Leonard, TX 75452


Objective:	I am seeking employment in data entry or office assistant in a home
based atmosphere.

Capabilities:  In my current and past work history I have had the wonderful
opportunity to be in the office environment and specialize in     data entry.  I
have had many years of experience dealing with customers, entering data and
answering heavy phone traffic.  I am extremely knowledgeable at filing and
helping the customer with anything that they need.  Below are a few of my skills
and qualifications.

-Experience in data entry
-Strong organizational and analytical skills
-Computer Proficiency
-Proficient in all aspects of general office maintaince
-Experienced in typing (60 WPM), ten-key & shorthand
-Skilled on entering customer information into computer systems 
-Extremely dependable and hard working
-Skilled in organizing office procedures
-Excellent customer service skills

Experience:	Receptionist/Office Assistant
Nolen Floorcoverings, Leonard, TX
From April 2007 to Current

Job Summary:
I was in charge of all daily front desk operations and keying in all data entry
for the company. Lists of daily tasks include:
-Calling applicants to collect or verify information
-Keying in all new floor covering products and pricelists into a quick books
item list
-Answering heavy phone traffic
-Create and print payroll
-Greet all customers
-Provided excellent customer service
-Filled all documents
-Setup all appointments
-Send out thank you letters

CSR/Teller/Receptionist/File Clerk
First National Bank of Trenton, Trenton, TX
From November 2004 to April 2007

Job Summary: Provided prompt, efficient, and friendly customer service involving
receipts and payment of cash to customers. Acknowledge customer’s needs with
suggestions appropriate to the banks services.  Follow the established bank
policies and procedures for the position.  
Examples of my daily activities include:
-Input customer data on computer systems
-Answering and direction telephone calls
-Filing signature cards, CDs and stop payments
-Conducting cash transactions
-Waiting on customers and answering any questions they might have about their
accounts or the bank in general
-Ordered debit cards and checks
-In charge of ATM and its services
-Assisted Head Teller when needed
-Worked up mail for all four branches
-In charge of all returned mail for the bank
-Looked up transactions on our computer systems using serial different systems
-Photographed records using a microfilm machine

CSR/Telephone Operator/Data Entry	
Cigna Insurance, Sherman, TX
From May 2004 to November 2004

Answered telephone calls from Cigna Insurance customers, doctor’s office
personal, and typed in data entry customer information.

-Quoted insurance deductible and plans
-Answered questions regarding customers insurance plans and EOBs
-Submitted new insurance claims
-Helped doctor’s offices to determine their patents coverage
-Resubmitted claims that were pending
-Helped customers understand what they were responsible for on their Explanation
of Benefits
-Typed in customers data on various systems

Education:      Clovis Community College, Clovis, NM
                         20 Completed hours
                         -Received A in Communication 101
                         -Maintained a 3.5 while in college
                         - Accomplished an A+ average in English
                         -Successfully completed all of my assigned courses

                         Leonard High School, Leonard, TX
                         High School Graduate
                         -Graduated 4th in my class
                         -Beta Club member
                         -Graduated with honors

References:     Available upon request

Insiteoffice URL: http://www.insiteoffice.com/iso/aov.Shandra.Daugherty.html