EDUCATION: University Of Texas At Austin B.S. - Communication Science Speech
Disorders, 1996


OBJECTIVE: A responsible position working from home utilizing work experiences
and 
interpersonal communication skills assisting in problem resolutions.


EXPERIENCE: AT&T Wireless Service - Austin, Texas

2000-2006 Technical Support Representative - Provided customer assistance via
inbound
calls with their initial activation of PDA hand-held devices. Tutorial
support in instrument navigation. Trouble-shot device failure connecting
to data and Internet services and helped customers set-up e-mail. Docu-
mented and notated customer accounts of exact time and reasons for calling.

1998-2000 AT&T Wireless Service - Austin, Texas

Customer Support Representative - Provided customer assistance via inbound
calls interpreting bills and making possible adjustments that were incorrect.
Explained features and options offered by AT&T to reduce their bills. Up-
graded customer accounts to newer devices upon their approval. Performed
soft-sales of products and services. Followed-up on accounts for quality
assurance.

1997-1998 American Red Cross Of Central Texas

Received inbound calls in the Health And Safety Department scheduling and
booking appointments for certified classes in first-aide, swimming, CPR, and
fire prevention. Performed outbound calls for employer validation in 
emergency registrations.