Objective: Utiliize my listening, analytical, and service skills.
| Work Desired: | Part Time |
| Citizenship: | US Citizen |
| Resident Of: | State: Texas - Area Code: 512 |
| Willing To Relocate: | No |
| Posted By Candidate: | 1+ Year Ago |
| Experience: | More than 3 years of work-experience |
| Technical Skills: | , LAN/Networking |
| Work Experience: | |
EDUCATION: University Of Texas At Austin B.S. - Communication Science Speech
Disorders, 1996
OBJECTIVE: A responsible position working from home utilizing work experiences
and
interpersonal communication skills assisting in problem resolutions.
EXPERIENCE: AT&T Wireless Service - Austin, Texas
2000-2006 Technical Support Representative - Provided customer assistance via
inbound
calls with their initial activation of PDA hand-held devices. Tutorial
support in instrument navigation. Trouble-shot device failure connecting
to data and Internet services and helped customers set-up e-mail. Docu-
mented and notated customer accounts of exact time and reasons for calling.
1998-2000 AT&T Wireless Service - Austin, Texas
Customer Support Representative - Provided customer assistance via inbound
calls interpreting bills and making possible adjustments that were incorrect.
Explained features and options offered by AT&T to reduce their bills. Up-
graded customer accounts to newer devices upon their approval. Performed
soft-sales of products and services. Followed-up on accounts for quality
assurance.
1997-1998 American Red Cross Of Central Texas
Received inbound calls in the Health And Safety Department scheduling and
booking appointments for certified classes in first-aide, swimming, CPR, and
fire prevention. Performed outbound calls for employer validation in
emergency registrations.
|
Applicant is exclusively interested in work-at-home opportunities.

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