Sheik Darson
725 Paint Creek
phone: (214) 682-7980
Murphy, TX 75094
email: sheikdarson@yahoo.com
Objective: To be in Operations Management with a highly competitive company to
help further my skills so that I can continue to grow and remain a valuable asset
to that company and its clients. My ideal position will keep me in Dallas, TX.
Summary: Self-motivated go-getter who is willing to accomplish all levels of
responsibilities. Enjoys working in a team environment managing people, projects
and can contribute excellent organizational and communications skills. A few of
my strengths are Project Management, Operational Analysis, Customer Satisfaction,
Quality Improvements, Reduce Operating Costs, and Risk Management. I have
extensive experience in Information Technology, Customer Service,
Telecommunications, and Management. Dedicated team player with over 10 yrs IT
experience including:
7 years Management / PM experience coordinating up to 40+ resources in multiple
groups and in different projects
8 years QA experience with TestDirector, manual testing, positive/negative test
planning, writing, and executing
8 years Business Analysis with functional and requirements documentation,
coordination and information gathering
4 years Production and Operations Support resolving scope changes, defects, and
rejected issues in a timely manner
5 years using UNIX, Oracle, SQL, Microsoft Project, DashBoards, Excel,
Sharepoint sites
5 years Amdocs Ensemble/Enabler Telecom (Billing, CSM, A/R, FBF) & Telegence and
Samson SDLC knowledge
6 years Consulting for various phases of the project software development life
cycle
Education: 1/96 – 6/2000 University of Texas at Arlington Arlington, TX
Major: Management Information Systems
Graduate with a Baccalaureate of Science degree
8/94 – 12/95 Baylor University Waco, TX
6/93 – 6/95 North Lake Jr. College Irving, TX
Professional Experience:
7/06 – present
Cognizant / at&t
Dallas, TX
Cognizant Senior Consultant level 3 & Assistant Manager / Lead Project Manager
*** Activities include managing 3 applications, AMSS (Amdocs Self Service,
customer interface of CRM - Clarify), AMSS-TV (the Tv version of AMSS), and
Liveperson (chat program) for three at&t LightSpeed Major Releases following an
EXPRESS One practice based on a waterfall methodology. I am also leading 3 PMs
on these efforts.
*** Coordinated with Release Leads, Track Leads, PMO, and Business clients in
UR&D (JAD sessions) to discuss, create, and update Business Requirements,
Technical Requirements, Impact Assessments and High Level Design documents.
*** Involved in the complete lifecycle of the project, managing code planning &
readiness, development, unit test, integration test, system test, and deployment
activities. Also managed additional projects during the major release.
*** Maintained documentation controls and received 100% compliance on every
project’s SOX and internal quality audits.
*** Tracked budget from change requests, work items being charged by employees
and contractors, overall phase allocations such as consultation & assessment,
definition & funding, development & testing, and deployment.
*** Involved in status reporting to PMO, senior directors, vice presidents,
technical and business management in multiple weekly meetings. Reporting
included financial summary on budget tracking involving both estimates and
actuals.
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TOOLS AND ASSETS: Project Management, Variance Analysis, Time & Resource
Management, Microsoft Project, Sharepoint, Telegence
1/06 – 7/06
QAnalysts / Cingular
Dallas, TX
Senior Consultant / Environment Project Manager
*** Responsible for maintaining the ERD (Environment Requirements Document) of
Cingular projects following a
*** Gathered and presented information for: Hardware Requirements, Environment
Entrance Criteria, Business Area, Application Requirements, Data Requirements,
Script Information, Dependencies, Risks and Notes to different groups.
*** Coordinated with other PMO teams, Managers, Analysts, and Leads to
coordinate environment and testing schedules.
*** Hosted and attended numerous management calls for planning, scheduling, and
coordination of environment readiness for system and integrated system testing
efforts involving numerous connections, applications, and time constraints.
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TOOLS AND ASSETS: Microsoft Project, Remedy, Sharepoint, Excel, Dashboards, ICE,
JackTrack, Visio, PowerPoint, Telegence, IHAP
9/05 – 1/06
QAnalysts / Cingular
Bothell, WA
Senior Consultant / Lead
*** Responsible for working with testing team to develop test requirements,
plans, and results according to business specs.
*** Works with the Project Management group to establish testing environments
and resolve issues during test execution.
*** Support data needs in both Telegence and CARE systems using Amdocs Ensemble
functionalities and formats.
*** Use of TestDirector, JackTrack, and numerous excel sheets for project, team,
and test status tracking and metrics.
*** Involved in Project Planning with Microsoft Project, reports, and numerous
client and management conferences.
*** Main focal point for any SBC/Cingular connection, data, and testing issues
via XML and Cingular web interfaces.
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TOOLS AND ASSETS: TestDirector, CAM, XML, JackTrack, Ensemble, UNIX, SQL,
Telegence, Project, Excel, TOAD, Visual Basic, Excel
4/04 – 8/05
T-Mobile
Atlanta, GA
Release Coordinator / Project Lead
*** Responsible for working with production support to develop test
requirements, plans, and results according to specs.
*** Works with the environment support team to establish testing environments
and validate data extracts.
*** Test Project Manager role coordinating with Business Analysts and Project
Managers to validate actual test results and requirements are meet before product
is released into Production via approving functional and business specifications.
*** Coordinate new functionality/regression testing with the test teams and
making sure issues are tracked and resolved.
*** Use of TestDirector for defect tracking and running of test cases. Use of
UNIX and Billing maps to run Billing jobs.
*** Daily meetings with management to discuss release planning and prepare
status documents for presentation.
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TOOLS AND ASSETS: Program Management, TestDirector, Enabler, Samson, Ensemble,
UNIX, Billing Map, Microsoft Project, Visual Basic
8/03 – 2/04
Buinsess Edge / Cingular
Richardson, TX
Consultant / QA Billing Tester
*** Responsible for assuring that Cingular wireless bills are formatted and
contain the correct Amdocs Ensemble criteria.
*** Conducted shakeout testing for multiple environments which included SQL
queries in a UNIX environment, creation and update of information through CSM
onlines, and running of CSM, A/R, MPS, Billing, and FBF jobs manually.
*** Attend status meetings, updated spreadsheets, and ensured functional
specifications and business requirements are met.
*** Manual testing with the use of TestDirector, Lotus Notes, Access, and
JackTrack for test case issues and status.
*** Worked with Development to explain failures and retest failed Test Cases
upon receiving production fixes.
*** Validated bill format information (pdf, AFP, Mabel, and Reseller) with the
use of the CSM Telegence online tool.
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TOOLS AND ASSETS: Test Engineering, Test Method Development, TestDirector,
Ensemble, Oracle, SQL, Access, UNIX, Visual Basic
2/03 – 6/03
ISIS-Papyrus
Southlake, TX
Consultant / Systems Engineer
*** Activities include training clients to use ISIS’s Document Creation Software
and AFP (IBM) printing formatter.
*** Roles also include implementation and design of software based on an
iterative development methodology.
*** Nationwide/Global traveling and training on company’s GUI based document
software featuring docdef coding.
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TOOLS AND ASSETS: Customer Support, System Aplications, Software Implementation,
Technical Consulting, AFP, DocDef, DB2 Database
6/02 – 1/03
Verizon
Irving, TX
Consultant / Software Engineer
*** Activities include application processing, data modeling, flowcharting,
coding, testing, test plan preparation, test verification, program debugging,
development of job flow, implementation/coordination of program release, and
correction of application discrepancies. Involved in Ensemble development
following an agile methodology.
*** Interface team member in charge of developing the A/R, Billing, and FBF
systems. Coded in COBOL, C, and shell scripts in a UNIX environment with
PowerPoint and Visio for presentations. Use of TestDirector for defect status.
*** Wrote functional specifications from a Local and National directories system
using Flexible Bill Formater, Billing Engine, A/R, Collections, and other key
billing modules for providing maintenance, development, and production.
*** Helped to setup and define system security profiles and developed scripts to
transmit files from FBF to the print shop.
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TOOLS AND ASSETS: TestDirector, Remedy, Ensemble, UNIX, Oracle, SQL, COBOL, C,
Shell scripts, FTP, TOAD, Visio, PL/SQL Developer
3/01- 6/02
Amdocs / SBC
Plano, TX
Amdocs Consultant / Production Support
*** Activities include production process monitoring, validation, debugging and
testing. Position also required intense investigation to determine root cause of
production errors and design short and long-term production application fixes.
*** Support the maintenance of charges, adjustments, usage, invoice, tax, A/R,
and other financial activities and reporting. Knowledge of the SDLC flow into and
out of the Billing application and the impact of each application on the system.
*** Troubleshoot, research and update COBOL and SQL scripts for new and old code
to maintain production support.
*** Regression and System testing to ensure version modifications adhere to the
system standards.
*** Duties included participating in corporate conference calls & status
meetings as well as on call 24 by 7 pager rotations.
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TOOLS AND ASSETS: Quality Assurance, Management Reporting, TestDirector,
Telegence, UNIX, Oracle, COBOL, Lotus Notes, DB Admin
10/00 – 3/01
E2 Communications
Richardson, TX
Operations Support Lead
*** Helped with test planning and writing test cases, assisted in development of
mail forms scripted in ASP and E2 script.
*** First tier in resolving system issues in coordination with Testing,
Database, and Development teams. Communicated directly with corporate clients
and received inbound calls from domestic and international businesses.
*** Troubleshoot issues with database and GUI form developer. Developed
programs using Visual Basic and VB Script.
*** Duties included database queries with SQL scripting and testing client’s E2
mail scripts with an on-line form tool.
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TOOLS AND ASSETS: Win 2000, Visual Basic, VB Scripting, Oracle, SQL, Excel, IIS,
UNIX, E2 scripting, ASP, on-line form tool
12/99 – 9/00
Coollink / BigPicture
Richardson, TX
Web Hosting Team Lead
*** Promoted after 3 months of being hired. Awarded star performer for months
of December 1999 and February 2000.
*** Created a company training manual using PowerPoint. Team increased 43%
(from 18 to 32 employees in 1 month).
*** Troubleshoot HTML Coding, Front Page issues, e-mail databases, e-commerce,
internet and other computer issues.
*** Duties included being in charge of 6 to 10 technicians and conducting
assistant managerial duties such as interviewing.
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Employee Coaching, Troubleshooting, Windows, Macintosh, Front Page 2000, HTML,
ASP, Java Script, Outlook
5/98 – 9/99
Stream International
Carrolton, TX
Technical Support Mentor (Lead)
*** Assisted technicians on customer computer issues including internet and
window applications.
*** Handled employee performance reports and training. Promotion after 5 months
with employee of the month award.
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TOOLS AND ASSETS: Quality Improvements, Customer Service, Help Desk, Windows
95/98, DOS, Outlook Express, Internet Explorer, Excel
School Courses: Database Design management, Visual Basic 5, Network, SAP, Java
Script 1.2, SQL, Dynamic Web Programming, COBOL, System Analysis & Design, HTML,
DHTML, Computer Networks & Distributed Computing, Object Oriented Analysis,
Active X, Power Builder, Oracle 7.3
Other Training:
ISIS-Papyrus: May to June 2003:
Papyrus Designer, Designer Expert, AFP Overview, Output Management
Amdocs: April to May 2000:
COBOL, UNIX, Oracle, SQL and PL/SQL, Data Layer/ Data Model, Operational,
Billing, TestDirector, Ensemble
Member of MUG (Mercury User Group): 2003:
Dallas Testing group focusing on TestDirector, WinRunner, LoadRunner
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