James Kovacev

615 Crownpoint Lane, Arlington, TX, 76002 MOBILE: (817)999-2524 E-MAIL:
JAMES.KOVACEV@GMAIL.COM

OBJECTIVE

Seeking a job opportunity that will enable me to grow more with experience and
knowledge as a Network/Systems Engineer.

TECHNICAL SKILLS

Software:
	Microsoft Office 97/2000/XP/2003/2007
	Internet Explorer 4.x - 7.x
	Symantec Ghost 4.x – 9.x
	Peregrine Service Center 32
	Remote Desktop 32/Remote Admin 3.0
	Rapport Management Console 3.02
	Lotus Notes R4/R5/ND6/R7
	JD Edwards/AS400
	MS Publisher/Adobe PageMaker/Photoshop

Hardware:
	Installation/Troubleshooting – mainboards, processors, storage devices,
memory, multimedia devices, & complete system assembly

Messaging/GroupWare:
	Lotus CC Mail
	Lotus Notes R4/R5/ND6/R7 
	Microsoft Outlook 98/2000/XP/2003/2007
	Microsoft/Netware Messaging/Lotus Sametime	Operating Systems:
	DOS 6.x
	Terminal Services/Rapport OS for Wyse
	Windows 95/98/NT/ME/2000/XP/2003/Vista

Programming: 
	PL/SQL (entry level)
	Oracle Developer 2000 (entry level)
	Microsoft FrontPage 2000

Protocols & Services:
	Dial-Up Networking/RAS
	TCPIP/WINS/DNS/DHCP/FTP/Telnet
	File/Printer Sharing for Microsoft & Novell Networks
	NW Admin, Client Services for Netware

Security Services :
	NW Admin for Windows 95/NT/2000/XP
	Windows NT 4.0 – User Manager
	Windows 2003/2000/XP – Active Directory Services

PROFESSIONAL EXPERIENCE
Americredit	PC Technician / Network Support	1/2008 – 4/2008 Arlington, TX
Responsibilities:

	Software/Hardware testing, analysis, and implementation.
	Company wide rollouts comprising of Hardware/Software/Servers/Thin
Clients systems.
	Created instructions for remote clients/users for software installs and
various computer related tasks that could not be handled over the phone or
remotely controlled.
	Created base images for certain departments, user groups, and different
site locations using Symantec Ghost.
	Resolved 3rd level issues via phone, desktop, and remote control
software for desktop issues regarding Hardware/Software.
	Maintained communication with clients, customers, field reps on system
status and issues.
	Maintained communication with programmers, developers, Network
Administrator, Help Desk, Managers, and various other departments.
	Also maintained inventory control of all software and hardware.
	Traveled to over 365+ various locations and installing Cisco
routers/switches, servers, and made sure network is up and running and trained
associates on new hardware and software systems.
	Technical Documentation - computer software and hardware installation
and configuration procedures, software manuals, document security and
administration standards and procedures; application process descriptions,
installation and troubleshooting manuals and guidelines for support centers.
	Voice over IP conversions.

Mohawk Industries / DAL-TILE Inc.	
PC Technician /Network Support	
2/2002 – 12/2007 Dallas, TX
Responsibilities:

	Software/Hardware testing, analysis, and implementation.
	Company wide rollouts comprising of Hardware/Software/Servers/Thin
Clients systems.
	Created instructions for remote clients/users for software installs and
various computer related tasks that could not be handled over the phone or
remotely controlled.
	Created base images for certain departments, user groups, and different
site locations using Symantec Ghost.
	Resolved 3rd level issues via phone, desktop, and remote control
software for desktop issues regarding Hardware/Software and extensive Lotus Notes
troubleshooting.
	Maintained communication with clients, customers, field reps on system
status and issues.
	Maintained communication with programmers, developers, Network
Administrator, Help Desk, Managers, and various other departments.
	Also maintained inventory control of all software and hardware.
	Traveled to over 365+ various locations and installing Cisco
routers/switches, servers, and made sure network is up and running and trained
associates on new hardware and software systems.
	Technical Documentation - computer software and hardware installation
and configuration procedures, software manuals, document security and
administration standards and procedures; application process descriptions,
installation and troubleshooting manuals and guidelines for support centers.

Compath	Field Technician/Field Supervisor	1/1999 – 9/2001 Dallas, TX
Responsibilities:

	Desktop Support: desk-side assistance with users fixing problems that
could not be resolved over the phone, which would include both hardware/software
related problems.
	Network Security: setup and configured current and new users with
Windows NT 4.0, Netware Administrator 4.11
	Maintained good communication with Help Desk, Telecomm, and LAN
departments.
	Field service for support on hardware and software related issues.
	Supervised and trained junior team members.
Comstor
PC Support	10/1997-12/1998, Addison, TX
Responsibilities:

	Phone Support: assisted users with fixes to Windows 95/98/NT, Office
97, Novell 4.11, Lotus Notes 4.6, and various other hardware/software related
issues.
	Desktop Support: desk-side assistance with users fixing problems that
could not be resolved over the phone, which would include both hardware/software
related problems.
	Network Security: setup and configured current and new users with
Windows NT 4.0, Netware Administrator 4.11
	Maintained good communication with Help Desk, Telecomm, and LAN
departments.
	Occasional field service for support on hardware and software related
issues.
Ultimate Tan	Sr. Manager	1/1995 – 10/1997 Dallas, TX
Responsibilities:

	Managed up to 30 employees in job requirements, training, and payroll.
	Maintained communication with employees in regards to any issues that
may arise.
	Created and maintained the work schedule of 30 employees.
	Acted on behalf of the owner to answer any issues that may have arisen
that required the owner’s response.
	Managed 3 remote facilities and maintained close communication with my
Jr. Management team.
Best Buy 
PC Support	1/1991 – 1/1995 Arlington, TX
Responsibilities:

	Assisted users with fixes to Windows 3.1/3.11/95, Office and various
other hardware/software related issues.
	Desktop Support: counter-side assistance with users fixing problems
that could not be resolved, which would include both hardware/software related
problems.
	Maintained good communication with customers, Managers, and team
members.
	Occasional field service support on hardware and software related
issues.





EDUCATIONAL/EXTRACURRICULAR ACHIEVEMENTS

University of Texas at Arlington



	History (Pre-Law) and Finance
Bachelors Degree


	08/97 – 09/01 Arlington, TX
Pi Kappa Alpha Fraternity	Eta Upsilon Chapter	Lifetime Member

Greek Council Member





Future Business Leader of America	Assisted and delegated duties to all involved
Greek organizations.


Organization that informs and educates members in regards to corporate America.
	08/97 – 09/01 Arlington, TX





08/97 – 09/01 Arlington, TX