TECHNICAL SUMMARY:

Windows Vista/2003/2000/NT/9x/3.x
Mac OS 7.1-10
MS Exchange 5.0- 2007
TCP/IP
MYSql / MSSQL
IIS / Apache / PHP / ASP /Ruby/ Ruby on Rails
PC and Mac hardware installation and troubleshooting

Novell 3.1, 4.1
Internet Explorer 3.0-7.01
Microsoft Office Suite 95 - 2007
DNS
SMS
Remote Desktop
Supervision of technical support staff
Classroom and on the job instruction of technical support personal

PROFESSIONAL EXPERIENCE:

10/1999 - Current		Independent Consultant			
Installed and administrated over LAN/WAN servers and 300 nodes
Designed and implemented networks utilizing TCP/IP and IIS/ Apache.
Supporting PHP / MYSql based applications.
Preformed 3rd party Quality Evaluations.
Provided Training for consultants/ employees in technical aspects of custom
applications 
Training of individuals to perform independent Quality Assurance audits for
large off shore based call centers.

1997-1999		National Tech Team (GE / Zurich)		Supervisor /Team Lead
Supervision of 54 tier 2 and 3 Resource / Support technicians 
Provided Tier 3 end-user support in a 100% telephone environment,
troubleshooting and diagnosing hardware and software failures for CompUSA PC and
Mac consumers
Trained support personnel in the use and support of MS-Dos, Windows 3.x,
Windows95, Windows98, Mac-OS, Personal Computer/Macintosh Architecture, and
hardware troubleshooting skills
Scheduled, monitored, mentored junior support technicians
Performed quality control, created and implemented helpdesk policies

1995-1997		Advanced Telemarketing Corporation	Supervisor, Tier 2 Technical
Support
Supervised twenty Tier 1 support personnel for US West’s nationwide internet
services
Provided Tier 2 technical support to assist clients with setting up and
reconfiguring computer systems to ensure successful connection to, and use of the
internet
Configured RAS, DUN, TCP/IP, MACTCP for use with Internet service
Provided Tier 2 Support for Lotus Notes, CC Mail, Outlook