DALANA G. STANER


1402 JACOBS WELL RD. WIMBERLEY, TX 78676


 [Send email to request phone number] 57-0546
[Send email using form at bottom]


EDUCATION
	August 2001	Texas State University	San Marcos, TX
Bachelors of Anthropology/Geography
	Received a double major in Anthropology and Geography.
PROFESSIONAL EXPERIENCE
	6/2006 – 6/2008      Valassis, INC.	Houston, TX
Sr. Client Service Specialist

	Provide quality customer satisfaction while penetrating & building
strategic relationships, by networking, within a portfolio of $20 million in
annual revenue.  Relationships being the key ingredient in ensuring customer
satisfaction and growth.
	Ability to assess clients needs and requirements by communicating with
sales and internal/external clients to create viable product and service
solutions.
	Order Fulfillment:  Provide client support by creating, presenting, and
managing program specific schedules and deadlines.  Obtain program details and
approvals from clients, including versions, profile application, billing
requirements, etc.  Ensure program details comply with contract and company
requirements.
	Communicate and provide training sessions with clients in reference to
established programs. Maintain base of knowledge on all products, services, and
programs to optimize client awareness and selling opportunities
	Maintained a “zero client credit” portfolio for the last year, by
proactively communicating with the client on profile changes, quality checking
all orders, and assuring all client ads were delivered to the correct
facilities.
	On-board new clients:  provide expertise and consultation to client for
relevant product specifications, procedures, and timelines.  Define and document
client communication on approval procedures for program fulfillment.  Inform
internal groups of customized programs or unique client needs.
	Received several awards including “Peer to Peer” and “Certificate of
Recognition”
	Strong knowledge in Microsoft EXCEL, Access, Word, and PowerPoint; as
well as Oracle.



10/2003 – 2/2005                 AT&T Wireless	Austin, TX
Customer Care Representative
	Responded to inbound customer service calls in a fast paced, high
volume call center. Focused efforts on assessing client needs, services or
resources to fulfill customers' requests.  Highly trained to handle escalated
customer calls effectively, while keeping call times down.
	Provided excellent quality service and support in a variety of areas
including, but not limited to: billing, equipment, roaming, features, cellular
coverage and system troubleshooting. Utilized variety of technical information
systems. Gather and input customer information for continuous improvement.
Maintained a working knowledge of all aspects of the wireless industry. 
	Telegence, WEBAXE and Snooper, AXYS, CBIS, SIEBEL.
 8/2002- 8/2003   Katherine Anne Porter High School	Wimberley, TX
English Teacher
	Completed lessons on various books, poems, and themes.
	Developed lessons involving cooperative learning, language experience
approach, hands-on/minds-on experiences, and interdisciplinary teaching.
	Attended training classes in web page design and PowerPoint
presentations.
 
12/1996 – 7/2002     Angel Sword	Driftwood, TX
Office Manager
	Demonstrated ability to organize, set and implement priorities, manage
multiple tasks, and evaluate performance.
	Track, organize and process twice a month accounting and payroll.
	Retrieve and disseminate mail and email each day.
	Answer phones and respond to inquiries.
	Route requests to appropriate staff person
	Maintain and order office supplies, equipment, and postage as
necessary.
	Maintain and update organizational files and design filing systems
where appropriate.
	Back up computer files on server weekly.

	
SKILLS
	Proficient in MICROSOFT Office skills: 
	Microsoft Word, PowerPoint, and EXCEL.
	Trained in Access queries.
Trained on the following systems:
	TELEGENCE, SNOOPER, WEBAXE, SIEBEL, COMPASS, QUICKPAY, IWOF, IBUS,
AXYS, CBIS.
	Oracle, Crossbow