PROFESSIONAL EXPERIENCE

Massage Therapist                          		                                 
Jan. 2002 - Present
  I interview and hire therapist to work for me to do on-site chair massage in
the corporate sector along
  with home parties and weddings.  I make all the arrangement for on-site chair
massage – negotiating, 
  writing proposals and contract agreements with the companies I send therapist
out to do on-site chair
  customer service is extremely important in any business.  I do all of my own
marketing and mail outs 
  along with follow-up phone calls to book companies for on-site chair massage
for a one time 
  employee appreciation to weekly on-site chair massage.
  Billing, Accounts Receivable, using   CPT and ICD-9 codes for filing insurance
claims to auto
  insurance companies for client treatment due to an auto accident.
  
Technical Support						          Oct. 2004 – Aug. 2006	
Inbound phone calls – hardware configuration and software updates for FedEx
employees/Vendors. 
Support VPN, Token, FIPL, Outlook Express, McAfee Firewall, Microsoft 
Exchange Server, Windows 2003, Windows Active Directory management Sygate and
Cognos. 
Outbound phone calls - Contract with FedEx – doing follow-up phone calls to
insure that customers have received a letter with instructions on how to ship to
other vendors via ground collect. Making sure these vendors have been set up and
know how to use the software to send orders ground collect. Contract with 3Com to
merge data files, data evaluation and analysis
Customer Service Tech Support – Inbound Calls                      Nov 2007 –
Mar 2008
Contract with Merrill Lynch and Blackrock Financial
Field incoming help requests from end users via telephone in a courteous manner.

Document all pertinent end user identification information, including name,
contact information, and nature of problem or issue. 
Record, track, and document the help desk request problem-solving process,
including all successful and unsuccessful decisions made, and actions taken,
through to final resolution. 
Access software updates, drivers, knowledge bases, and frequently asked
questions resources on the Internet to aid in problem resolution. 
Identify and learn appropriate software and hardware used and supported by the
organization. Perform hands-on fixes at the desktop level. 
Test fixes to ensure problem has been adequately resolved. 
Perform post-resolution follow-ups to help requests. 
Analytical ability, project management, group facilitation, results driven
orientation, detail orientation, and good oral communications.
Systems used:  MS Office, Outlook2002 and 2003, Windows XP, Vista,  SMS for
remote access into client computer, Active Directory, Genie, Aladdin support, RSA
secure ID, Window Server, Exchange Server, Oracle Support.  A + Training (Not
Certified at this time)

Life and Health Insurance Agent for the State of Texas  		Jan 2004 - Present
	Follow-up on prospective clients to book appointments to write business for
life and health insurance.
       Each company that I represent have a unique menu to chose what best works
for the client as well as for their budget.
       License Number   1260417

 Scott and White HMO Temple, Texas	             	            Aug 1995 – Dec 2001
        
      Programmer Analyst/Financial Team
      Wrote program logic using COBOL and Suprtool with the Amisys Health
Database
        Wrote JCL using Suprtool to extract data from the data sets within the
Amisys Health Database
        Accessed, analyzed and designed computer systems to produce desired
results
        Analytical ability, results driven orientation, detail orientation, and
with good oral communications.
        Designed, coded, debugged tests and documents systems/programs
        Developed good working relationship with peers and users
        Developed overview and working knowledge of assigned system
applications
        Participated in estimating/scheduling assigned projects
        Prepared/executed adequate test plans for application changes 
                Provided “On Call” support
        Performed other related duties as required or assigned
        Amisys, JCL, Suprtool, COBOL II, Access, Excel, MS Word, HP3000, HP9000,
Qedit, ASKPlus, 
        View, IMAGE, knowledge of CPT, ICD-9 codes, Knowledge of medical claims
processing

CTA, Inc Austin, Texas 					  Feb. 1994 – Aug 1995
      Contract with the Veterans Affairs
      HR/Tech Writer/Programmer 
        As the Human Resource Person I was responsible for interview new
prospects for employment along 
        with going over their benefit package including their health benefits. 
As a technical writer for CTA I 
        was required to have a strong Analytical ability, project management
skills, a group facilitator, results 
        driven orientation, detail orientation, and good oral communications.
      Worked on analysis of COBOL II source code for Year 2000 conversion  
        requirements. Researched JCL and Proc members to identify Proc’s and
modules that 
        are executed. Identified date fields within the data division. Reviewed
Procedure 
        Division for the date related logic. 
        Worked with Task Leader on PAID Paper Project. Modified COBOL II
production 
        source modules to meet user written specifications. These were
retrieved, compiled 
        and tested under ENDEVOR. Changed JCL to meet testing requirements for
each
        module. Provided support in writing manuals for VIS, and PAID Accrual.
These 
        manuals consisted of Data Flow Diagrams, Structure Charts, File Layouts,

        System/Subsystem Specification, Maintenance Manuals, Customer Manuals,
and 
        Operators Manuals. IBM ES9000, MVS, COBOL II, ProCom, Power Point. 


EDUCATION
University Of Phoenix, MBA
Cameron State University, Bachelor of Science in CIS, May 1989