PROFILE: I am a computer professional with experience in hardware assembly,
testing and support. I have training in web design and am familiar with the
installation and support of various operating systems, LAN/WAN setup,
maintenance, and end-user support for networking, Office applications and
hardware maintenance.
I have been trained and/or have experience with the Windows NT 4.0, XP, Vista,
2000 & 2003 Server and Client platforms, DOS, Windows 95 & 98, Netscape
Communicator/Navigator, Internet Explorer, Microsoft Office, Access, Word, Excel,
Visual Basic, Outlook 97, 98, 2000, 2003 ,and Express. Also, MacroMedia Studio
MX 2004, including Dreamweaver, Flash, and Fireworks. I have worked with LAN
topologies including Microsoft TCP/IP NT 4.0 and Ethernet.
Along with general clerical and sales experience, I have exhibited strong
organizational and communication skills.
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EDUCATION: TechSkills San Antonio, TX
I-Net+ and Certified Webmaster Associate
o Included training in software tools for web design & maintenance
San Antonio College San Antonio, TX
1-Year Computer Specialist Certificate, Graduated 1996.
Courses included:
o Program Development, Program Analysis, C++,
o Data Communications, Business Communication,
o Introduction to Accounting and
o Network Configuration & Administration
Winston Churchill High School San Antonio, TX
Graduated 1989.
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CERTIFICATIONS: I-Net+
Certified Internet Webmaster Associate
Dell Warranty Parts Direct
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EXPERIENCE: Computer Operator - James Avery, Kerrville, TX 2007-2008
Computer Operations distribute reports and run UNIX backups on Servers
Answer Help Desk calls and provide General Troubleshooting support
Provide day to day reports including balancing and backup reports
Manage print spooler and monitor network connections
GWI Software c.Support for Microsoft Windows used for Ticket Management
Network Engineer Insight., San Antonio, TX 2006
24/7 on-call Hardware support for 350+ Dell, IBM and DG servers running UNIX,
Windows 2003 Server and MAGIC.
Cisco hardware installs.
Network cabling, CAT5e and Fiber troubleshooting/support.
Utilized DSET and Dell Open Manager, updated Firmware.
Remedy Help Desk System used for Ticket Management.
Clarity used for Project Management.
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Independent Contractor Insight/Barbeau Enterprises, Inc., TX 2004-2007
Bridgestone Firestone Server Build. San Antonio, TX. Lead Technician.
Chase Bank New Build. San Antonio, TX. Lead Technician.
Chase Bank New Hardware Install. San Antonio, TX. Lead Technician.
Catalina/HEB Stores, Color Coupon Printers Install. Lead Technician.
Bank One Platform Refresh. Lead Technician.
Bank One Training Center Install. Lead Technician.
Client Services Analyst - Opus Health Care Solutions, Austin, TX 2005
Provided support to customers of Healthcare software using UNIX.
Monitored various clients sites for potential issues that might arise.
Lead IT Support Representative Future Frontiers Inc., Wimberley, TX 2001-2004
Onsite support for various customer networks - Windows 2000 Advanced
Server and Professional, Windows NT 4.0 Server and Workstation.
Software support for ACT 2000, Microsoft Office Suite, Microbiz.
Hardware support for internal and external peripherals.
Cable installation and punch downs.
Field support and new Network Setups including Servers and clients.
Schedule of backups using ArchServe, Veritas Backup Exec, and a network SNAP
Server.
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