12113 Metric Blvd #1136Austin, Texas 78758 Ricomex@yahoo.com 512/577-0340
SUMMARY Highly energetic and professional individual seeking an inventory
management , customer service/administrative position or other position
complimented by my skills. I have over 13 years customer service experience in
various industries, including 4 years in information technology and 4 years in
the Automotive Industry. Fluent with call ticketing systems and a number of
desktop applications. Team player with some management experience and good
interpersonal and communication skills.
COMPUTER SKILLS SAP, Microsoft Word, Excel, Outlook, Windows 3.x/95/98/NT,
MS-DOS, Macintosh OS 9 and X, CC mail, familiar with computer hardware
installation
ADDITIONAL SKILLS Bilingual in Spanish, former EMS responder (CPR & First Aid),
some forklift experience, experience with Horses.
EXPERIENCE
2008 to Present Bazaarvoice
* Content moderation for online review submissions for products of major world
wide retailers. Done entirely via telecommuting
2004 to Present Axiom Automotive Technologies/Transtar Industries
· General Warehouse and Sales Operations for an Automotive parts
business. Duties included but are never limited to Phone Orders, Front Counter,
Inventory, Shipping, Receiving, Delivery and bank deposits.
2003 to 2004 University Federal Credit Union (Through Venturi Staffing)
· Assisted in Home Equity Loan Processing and other duties as required for the
Real Estate Department.
2002 to 2003 Apple Computers (Through Adecco staffing) Austin, TX
Sales Support
§ Provided sales support for Apple Computers in Latin America and Mexico. Also
assisted with similar duties for U.S. and Canada.
2001 to 2002 Texas Auto Labeling/EDL Limited Austin, TX
Internet Marketing Coordinator
§ Austin, Texas Marketing Coordinator specializing in photographing and
marketing online the pre-owned vehicles from various automobile dealerships in
Central Texas.
1997 to 2001 Hewlett-Packard PSD Richardson, TX
Major Accounts Support Coordinator
n Acted as main point-of-contact and processed repair orders for
Hewlett-Packard’s 5 largest major customers (including Proctor & Gamble, Dell,
and Michelin). Utilized and supervised customer service ticketing system for all
repair and re-supply orders.n Performed as Buyer/Planner, forecasting repair
parts and products needed to fulfill future customer needs. Purchased inventory
assets for Hewlett-Packard and Hewlett-Packard clients and tracked purchases
using MS Excel and MS Access. Supervised elements of shipping and inventory vital
to the Hewlett-Packard account operations in North America.n Supervised 2-3
employees, managing costs/profit ratio and authorizing/monitoring timecards.
Performed new employee training and development.n Served as a member of the HP
emergency response team.
1994 to 1997 Texas A&M University, Commerce, TX
Assistant to the Housing Director
n Responsible for coordination and/or performance of all duties relating to
student housing, maintenance, and safety.n Performed as Office Manager,
responsible for day-to-day operations of Housing office, including clerical
duties, file management, and customer service .n Responsible student safety in
all university dormitories.
1992 to 1993 Little Caesar’s Pizza, Lewisville, TX
Assistant Manager
n Directly responsible for performance of 12+ employees.n Assisted store
manager with all operations and personnel issues. Trained new employees and
assisted with performance reviews.n Acted as a liaison between store employees
and store management, resolving conflicts and ensuring smoothly run and
productive working environment.
EDUCATION Bachelor of Science in General BusinessTexas A&M University, Commerce,
TX (1997)Certified ECA (Emergency Care Attendant)Bill Duggan & Associates,
Dallas, TX (1999)
Salary Requirements Negotiable
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