Stephen F. Newcomb
7230 Artisan Lane
San Antonio, Texas 78250
[Send email using form at bottom]
[Send email to request phone number] 93-3913 [Send email to request phone number] 20-1899
OBJECTIVE: Seeking an Information Technology position as Level 2 or 3 Help Desk,
Systems Analyst, Desktop Support, Network Technician, or PC Technician.
TECHNICAL EXPERTISE: Extensive knowledge of PC software and hardware
installations, troubleshooting, migrations, testing, maintenance, and repairs.
Local and remote PC to host communications. Database Systems, Microsoft and
Novell Networks, and wireless networking. Microsoft Windows 2000, XP
Professional. Microsoft Office 2003. Altiris Management Console, SMS, Oracle,
SAP, MS Outlook, MS Project, and MS FrontPage, and IT helpdesk service call
applications. Hardware experienced includes, but not limited to Dell, IBM,
Compaq, HP, Sony, and Gateway desktop and laptop computer systems as well as
printer set-up and repair.
SPECIAL SKILLS: Exceptional customer service skills. Very experienced and
comfortable in large corporate office environments. Experienced and knowledgeable
in many multimedia applications, video conferencing, PA and audio-visual systems.
EDUCATION
AA Computer Science; Computer Learning Center Los Angeles, CA 1996
EXPERIENCE
09/2008-12/2008 Directech IT Services San Antonio, TX PC/Network Support
Technician
Supported several large and small companies in which Directech has overflow work
contracts with. Responsibilities included repair, setup, and configuration of
desktop/laptop PC's, and networked printers. Worked intensively with corporate IT
teams as well as on my own. Helped with some telecomm work at this position. Ran
network cabling, helped check router/switch performance, setup and added new
computers and setup rights and permissions on LAN with Windows 2007 Server as
well as Windows 2007 Server Small Business.
07/2008-09/2008 Multiple temporary contract Network-Desktop Support positions
through Robert Half Technologies and Directech IT Services Co. San Antonio, TX
05/01/2008-06/30/08 Robert Half Technologies/Law Offices of Ogletree & Deakins
San Antonio, TX
Migration Support Technician Successfully assisted in the systems migration of
law office updated Windows XP Professional operating system and software.
Preformed comprehensive backups of all end users data, settings for MS Outlook,
Blackberry Desktop Manager, and other software configurations. After new systems
were in place, restored all end users applications, data, and configurations.
03/2007-03/08/2008 ModisIT Group/United Health Technologies San Antonio, TX
Systems Analyst/Helpdesk Level 2-3 Successfully remotely supported over 65,000
corporate end users on daily basis while an IT consultant. Received level 2 and
level 3 tickets through HP OpenView Service Desk 4.5. Troubleshot remote machines
using DameWare Mini Remote Control version 4.9, Microsoft Remote Desktop
Connection (RDC), Bomgar Representative Client 10.2, and Microsoft Administrative
Tools 2003. Helped United Health Group with desktop standardization migration
project in which I was responsible for migrating hundreds of older and new
desktop and laptop machine’s to a new corporate standard image using Altiris Web
Deployment Console 6.8. Successfully re-imaged these machines with new image,
installed and configured all needed end user applications and restored their
email, backed up data files and folders and settings.
Worked daily ticket queue installing, configuring, and troubleshooting the
following Microsoft applications; Office 2003 Professional Suite SP2, Outlook
2007, Net Framework 1.0 & 2.0, FrontPage 2003, Internet Explorer, Office
Communicator 2005, OneNote 2007, Project Standard & Professional 2003, Soap Tool
Kit 3.0, SQL Server Client Enterprise Edition 2000, SQL Server Express2005, SQL
Server Native Client 2005, and Visio Standard & Professional 2003. Installed,
configured, and troubleshot the following applications as well; Adobe Acrobat and
Acrobat Professional, Elements, Illustrator, and Photoshop. Business Objects
Crystal Active X & Crystal Reports, Cisco IPASS/VPN and Security Agent, Filenet,
IBM DB2, Lotus Notes, Ipswich WS_FTP, Linksys WirelessG Adapters, Oracle ODBC
Clients, Seagate Info 7.5, Multiple Sun Java Clients, Sybase Designer and
multiple Sybase clients.
11/01/2006-01/13/2007 Computer Solutions/Frost National Bank San Antonio, TX
On-site Support Technician Imaged, configured and installed new Dell
workstations and HP bank teller PC's. Worked extensively with Altiris Deployment
Console. Configured Citrix Metaframe clients. Successfully handled level 3
desktop support tickets on daily basis.
10/2006-10/29/2006 Dell\HEB Corporate Office San Antonio, TX
Level 3 Desktop Support Handled calls from end users that experienced problems
do to Novell/Windows Server 2003 client migration as well as level 2 and 3 help
desk calls. Worked extensively with Altirus Management Console. Helped end users
reconfigure network connections such as mapped network drives, network printers,
remote VPN connections, and AS400 connections. Re-established and reconfigured
end user profiles, logon id’s, shared printer and drive permissions with both
Windows and Novell clients.
07/2006–10/2006 Teksystems/University of the Incarnate Word San Antonio, TX
Level 2 Desktop Support Technician Handled level 2 and 3 desktop support
responsibilities on large university campus for both faculty and students end
users while regular helpdesk IT staff worked on special project.
05/2006 - 07/2006Teksystems/Paladin Consulting San Antonio, TX
Worked on multiple short term projects.
11/2005 - 1/2006
PC Technician Circuit City Stores Inc. San Antonio/TX
Seasonal Senior PC Technician. On daily basis gave store customers comprehensive
computer support, service, and technological guidance. Preformed software and
hardware upgrades and configuration. Made additional sales by recommending
add-ons and upgrades.
5/2001 - 8/2005
Retail Store Manager Radio Shack Corporation San Antonio/TX
Retail Manager of million dollar electronics store
1/2000 - 2/2001
Level 2 Network Technician Computer Solutions/Valero Energy Corp. San Antonio,
TX
Helped support 650 user local area network at Valero’s San Antonio, TX Corporate
headquarters. Assisted end users in a multitude of software applications (desktop
support). Handled many network related problems with e-mail clients, systems
administration, as well as hardware and peripheral issues. Worked with Oracle,
SAP and large databases.
5/1999 - 12/1999
IT SYSTEMS SUPPORT SPECIALIST NTS-XXCAL/USAA San Antonio/TX
Helped with executive personnel Y2K compliant image rollout. Responsible for
re-imaging, data backup and retrieval, personalized re-configuration, application
reload, setup and configuration. Was promoted to SMS administrator in order to
assist in further rollout of Y2K compliant applications and needed application
upgrades.
4/1998 - 5/1999
NETWORK TECHNICIAN/LEAD TECHNICIAN NTS-XXCAL/ IBM Corp. Austin, TX
Initially brought on board as a systems Y2K technician. My responsibilities
included backup and retrieval of client data and configuration settings to file
servers, re-imaging systems with specialized end user configurations and set-up
and configuration of user and corporate applications. Re-installed and
configured over 200 systems. Some systems were “multi-boot” systems where 3
operating systems needed to be re-installed and configured. Helped maintain
projects large database.
I was later promoted to a Lead Technician in the IBM/ Selectron ECAT
manufacturing facility's Y2K Project. I assisted in the creation and roll out of
a full image build for this facilities highly specialized systems.
Responsibilities included the reloading and or upgrade of desktop/notebook PC’s,
several files servers, mail servers, print servers, and other key components.
1/1998 – 4/1998
PC Technician Volt Technical Services/Decision One San Antonio/TX
Responsible computer hardware and software installation, configuration,
maintenance, troubleshooting, and repair. At one point, I supervised a 12
technician team in Hilton Hotels Corporate Office re-imaging project.
6/1996 – 7/1998
2 years of working on several projects in Los Angeles, CA. Companies I did
contract work for included United Parcel Service (1 year), 20th Century Fox Film
Corporation (8 months), and the Los Angeles School system (3 months).
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