Mitchell Kraemer E [Send email using form at bottom]
3222 Howard St. #801W C [Send email to request phone number] 49-2368
San Antonio, Texas 78212 H [Send email to request phone number] 55-8041
OBJECTIVE
I am looking for a company which will effectively utilize my management and
technical skills. I work well in pressure situations and am very quick on my
feet. I strive to think outside the box to provide creative and effective
solutions. I'm punctual and always meet deadlines ahead of schedule.
WORK EXPERIENCE
Dates Employed Job Title Company
2/2007 – 11/2008 Lead Field Technician Palmer Technology Solutions
Layoff due to economy San Antonio, TX
Palmer is a full service consulting and solutions company. On a daily basis I
worked with Server 2000, Server 2003, Win2000, WinXP, Network troubleshooting and
installation, McAfee Antivirus, ePolicy Orchestrator, GroupShield,
Veritas/Symantec Backup Exec, Cisco, Remote Desktop, Active Directory, Terminal
Server, Talk Switch, multiple and various applications that each of our clients
use to run their businesses including many varieties of accounting software,
CounterSpy Enterprise, Microsoft Office 2003/2007, break - fix repairs and
troubleshooting.
1/2005 - 8/2008 Solution Specialist Veradon Solutions
Austin, TX
Veradon Solutions was a full service company. Our scope of work included, but
was not limited to Windows and Macintosh platforms with some Linux,
troubleshooting, upgrades, repairs, administration, security, servers, client
workstations, planning, installing and implementing LANs, WANs, Wi-Fi and Cat-5/6
networks, 66 blocks, phone servers, phone systems, Cisco, Active Directory,
Exchange, Webpage design and maintenance, printer and fax service and repairs,
residential to enterprise environments, security, backups, SANs, systems and data
migration, rollouts, operational planning and implementation, complete logistical
office moves, moving or reconfiguring modular furniture and computer
workstations. Acquisition of office supplies and equipment, client and vendor
relations, gather and track information to incorporate into monthly reports,
maintain inventory, project budgets, ROI, etc., and research new technology.
4/2006 - 1/2007 Data Systems Analyst Texas Medicaid Healthcare Partnership
Austin, TX
The data center at TMHP is a top notch environment and my co-workers are all
incredibly talented people. I have been in different sectors of the IT industry
in various roles up to Director. I am able to apply everything I have learned in
the data center and I am also expanding my knowledge through co-workers as well
as our daily challenges. Our responsibilities include monitoring over 260
servers, email bridge checks, network switches, Avaya system, cooling units,
Tandem Non-Stop servers, auto tape libraries (cartridge and optical), as well as
many proprietary applications and databases from the command console. If an error
is detected we implement procedures, which have been created by our team or the
application owner, to correct the issue. If the error cannot be corrected, a page
is sent to the appropriate person or team for immediate action. In our downtime
we re-mapped the data center raised floor system in order to achieve optimal
airflow, ensure all cabinets are grounded, and utilize our floor space to its
potential, we also wrote operating procedures, as well as batch file .exe's,
planning and implementing internal processes to provide a higher standard of
excellence and lower error rates. We also had ongoing and new special projects
throughout the year that we accomplished with great success.
7/2003 – 4/2006 I was laid off from The Cartel Group in July of 2003 due to
residual effects of the economy from 9/11 and started a real estate investment
company. My business partner took over the company in December of 2005 and I
moved to Austin to start a technical support company called Veradon Solutions
where I was a partner until August of 2008 when the business was dissolved.
During this time I also worked the 3rd shift in the TMHP data center which
allowed me to be partially active in Veradon Solutions as well.
9/2000 - 7/2003 Director of Information Technology The Cartel Group
Layoff due to economy San Antonio, TX
Acquisition of office supplies and equipment, implement and monitor building
security, client and vendor relations, attend weekly board meetings, gather and
track information to incorporate into monthly reports, maintain inventory,
project budgets, ROI, etc.. Provide all support for 90 nodes, in a mixed
PC/Macintosh environment, as well as seven servers, seven laser printers, and
various other peripherals. Email admin, network admin, security admin,
hardware/software install, troubleshoot, repair, upgrade. Install, troubleshoot,
support and maintain all Cat-5 and Wi-Fi, routers, hubs, and various other
network components. Configure and maintain FTP, File, and email servers. Write
and enforce policies for network, PC's, file storage, security, email, and
software. Win95, 98, NT, ME, W2K, XP, Mac OS 7 - 10.3, ASIP.6.x, MS Office, Adobe
PhotoShop, Illustrator, InDesign, Image Ready, GoLive, Quark, Now-Up-To-Date.
8/1998 - 6/2001 Technical Talent Aquent Partners, Inc.
Houston, TX
Performed contract work including but not limited to Photoshop, Illustrator,
Retrospect, FrontPage, FileMaker Pro, HTML, Macintosh and PC support and repair,
network troubleshooting, repair and implementation. Customer base included
corporate, small business and personal users.
3/1999 - 9/2000 Microcomputer & LAN Specialist Rice University
Houston, TX
Support, setup, repairs and maintain approximately 500 Macs and PC’s, and
numerous inkjet, laser and plotter printers. Troubleshoot, repair, and maintain
network and components. Instruct and advise customers in use and purchase of
software, hardware, and peripherals too numerous to list. Designer and Webmaster
of Natural Sciences IT Support Page. Spearheaded the computer literacy training
program for Division of Natural Sciences faculty and staff, and proposed
implementation for all new hires at Rice University.
8/1998 - 3/1999 Data Systems Coordinator assignment ended due to grant not
being funded again. I immediately relocated to Houston which had a better job
market at that time. I was working at Rice University as a Technical Talent
through Aquent Partners until I was offered a permanent position as Microcomputer
& LAN Specialist.
7/1997 - 8/1998 Data Systems Coordinator I Kelly Temps
(South Texas Health Research Center) San Antonio, TX
Provide troubleshooting, maintenance, repairs, and upgrades on 18 Macintosh
systems and 2 Windows machines. Server Manager, Web Master, Database Manager,
worked with the Vascular Surgery Department as well as the South Texas Health
Research Center.
EDUCATION
Dates Attended School Location
8/2002 - 12/2002 San Antonio College San Antonio, TX
4/2002 Apple Store Dallas, TX
4/2000 CTREC - MCSE Training course Houston, TX
3/2000 Networking Essentials Houston, TX
1/1994 - 6/1995 Northern Arizona University Flagstaff, AZ
1/1992 – 12/1992 Mesa Community College Mesa, AZ
8/1984 - 5/1987 Central High School Aberdeen, SD
Certifications and Exams Passed
- Microsoft Certified Partner ( MCP )
- 070-270 Installing, Configuring, and Administering Microsoft Windows XP
Professional
- 070-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment
- 070-291 Implementing, Managing, and Maintaining a Microsoft Windows Server
2003 Network Infrastructure
- Microsoft Networking Essentials
- Mac OS X Administration Basics Exam |
