EARTHA K. ROSEMOND
2100 Norcross Dr.
Mesquite, Texas
 [Send email to request phone number] 85-5710 (home)

PROFESSIONAL OBJECTIVE
To acquire a position with a progressive company which will utilize my
experience and education to the fullest.

SUMMARY OF SKILLS
•	Ability to communicate clearly and efficiently.
•	Excellent oral, written and listening skills
•	Ability to plan and organize workload: attention to detail.
•	Ability to integrate and analyze data.
•	Ability and flexibility to dandle pressure and work with interruptions.
•	Ability to work independent; initiative
•	Ability to maintain a high level of confidentiality.
•	Ability to interact, in a professional manner, with employee, vendors and
customers
•	Willingness to learn and accept responsibility
•	Ability handle multiple prioritizes under all circumstances
•	Strong detail attention to detail
•	AS/400, Innovative Computing software background

APPLICATIONS & SOFTWARE
Fortrac				TMO		MS Excel				
LSAMS			IMS		VPN
Lotus Notes			Lighthouse	IP
NT				MS Word	Helpstar
ISD				Outlook	As400 user id's
Windows(XP,2000, NT)	Shoretel

SYSTEMS					
IBM AS/400 (operating system OS400)		









EMPLOYMENT & EXPERIENCE

Epes Carriers Inc, Texas Star inc.  09/2007-10/2008
	User Support Specialist

•	Responsible for receiving initial support inquires.  Provide first-line
support for computer system users for over 100 users.  Answers user's inquires in
person and via telephone concerning systems operations
•	Analyzing/troubleshooting reported problems with system hardware, software,
and operator problems.  Recommends or performs minor remedial actions to correct
problems based on knowledge of system operation.  Assign higher-level trouble
tickets to their respective specialist within the IT  department.
•	Provide and administer all authorized requests for new user's access to
systems.  Maintain/update all user profiles on the network, including, but not
limited to as400, LAN/WAN access, and email
•	Track all requests monitor follow-ups utilizing Helpstar software.  Follow up
with training as required.
•	Assists in the orientation of new users to existing hardware and software
systems applicable to their job function.
•	Assist with maintenance an updates to the IS department Operations Manual.
•	Refers major hardware or software problems to the Vice President of
Information Systems for additional direction.
•	Read technical manuals to learn correct setting for equipment.
•	Attend technical conferences and seminars to keep abreast of new software and
hardware product developments.
•	Demonstrates support to Epes Carriers, Inc.  Quality Management Sytems.
•	
CENTEX HOME EQUITY, Dallas, Texas/ NationStar 	Jan. 2001-March 15, 2007
Lead Operator- Duties
•	Check shift turnover from 2nd and 3rd shifts that all production jobs were ran
and all systems were up and running for the day.
•	Pulling, logging and receiving backup tapes, i.e. network and production. 
Making them ready for next production shift and sending them offsite.  Process
all daily jobs.  
•	Wrote documentation for 1st, 2nd and 3rd shift processes.
•	Monitor 5 AS400 systems to make sure that all applications were up and running
and users were always able to work during the 1st shift.
	Security Admin- Duties
•	Was fully responsible for user help requests concerning TMO, LSAMS, NT,
IMS,VPN and other applications.
•	 Opened, closed and received tickets for all company applications. 
•	  Setup new users with access to applications that applied to them
•	 Terminated access to users that were no longer with the company.
•	 Ran audits on all applications that I was responsible for
•	  Was involved in projects concerning the all applications that I was
responsible for.
•	  Answered all calls and call backs concerning those applications. 



VARTEC TELECOM, INC. Dallas, Texas				April 2000-Jan 2001

Computer Operator->  
•	When Vartec moved into this building they needed to rebuild the data center
for their needs, I worked closely with Managers, Directors, Vice Presidents and
Sr. Vice Presidents to insure that all work associated with this project were
complete and accurate.  
•	This project involved contacting potential vendors, written proposals,
communicating with legal and purchasing departments.  
•	Scheduling all work to be done in the Data Center and outside e.g. UPS
systems, generators, air conditions, electrical power, data cable install and
removal.  Also documenting how power, cabling and installing should be done for
the Data Center. 
•	 I also wrote documentation for the new processes and passing on to other
departments for correction and approval.  


FIRSTPLUS FINANCIAL GROUP, INC. Dallas, Texas	March 1998-April 2000
WESTERN INTERSTATE BANCORP
Lead Computer Operator/ Supervisor-> Work closely with my Manager, AV Presidents
and Director to insure that all problems and concerns within the Data Center are
corrected or answered.  Work with developers, programmers and users when new
processes are coming into the Data Center, or production problems.  Insuring that
the processes have been tested and procedures are written and in place. 
Completely responsible for the Tape Library, also responsible for system
security, i.e. setting up new and existing users with the proper authority to log
on to the system.

INTERIM TERCHINCAL SERVICES, Dallas, Texas
Blockbuster Music Distribution Center, Garland Texas		Oct. 1997-Feb. 1998
Computer Operator
My duties included monitoring systems performance, job queues and system
messages queues, responding to messages based on operations guidelines. 
Answering user calls concerning printers, scanner guns also monitor
communications and networking equipment.  Reporting problems to appropriate
department and assist in problem resolution.

BRIERLY & PARTNERS, Dallas, Texas				Feb.1997-Sept.1997
Laser Operator
Duties include printing all aspects of forms for Sliver Wings Plus, United
Airlines, and Hertz.  Using software packages as Word for Window and MS-DOS.