(682) 554-1444  [Send email using form at bottom]
4748 Parkmount Dr. Fort Worth Tx. 76137
Jonathan Flores

Objective
To be able to obtain a postion in a fast paced working enviornment where I can
utilize my sales, customer service, and leadership skills.  

Experience
06/06/05- 12/03/08 VerizonWireless Arlington,TX 
Retail Sales Supervisor
Lead the Team in Sales
Responsible for maintaining new and customer renwal contracts 
Faciliated 4th Qtr Retention Blitz on T-1 to T-4's
Increased retention rate by 50% 
Responsible for maintaining daily and monthly sales goals
Responsible for ensuring store is profitable monthly as well as yearly
Opened new location including staffing and forming a new team
Promote a positive work atmosphere 

2004- 2005 Fidelity Investments Westlake, TX
401K Specialist
Answer a high volume of incoming calls in a call center environment
Advise clients on various investments and 401k options
Responsible for handling clients exchanges and trades
Responsible for educating clients on various company programs
Navigate customer’s through 401k website Process loan and withdrawals

2003- 2004 Tweeter Home Entertainment Lewisville, TX
Store Manager
Handle all customer and Employee Escalated Issues
Train and coach team mebers on new product lines
Mentor and Coach employees in the areas of sales and customer service
Maintain daily, Monthly and Quarterly Inventory Cycle counts
Maintain Oshua Chemical guidelines as well as safety issues
Handle all Loss Prevention Situations
Handle Credit card issues and Finance issues for customers
Promote a positive work atmosphere 

1998-2003 Tweeter Home Entertainment San Diego, CA
Store Manager
Making sure the store is profitable on a month to month Basis
Handle All Customer and Employee Escalated Situations
Train and coach team mebers on new product lines
Mentor and Coach employees in the areas of sales and customer service
Handle all Credit card issues and Finance issues for Customers
Oversee new store opening in LaMesa, CA
Promote a positive work atmosphere 

1995–1998 Dow Stereo and Video San Diego, CA
Assistant Manager
Helped motivate the staff and keep high morale
Set daily and monthly goals for employees
Maintained in home financing 
Lead the Team in Sales