Summary: My experience encompasses that of project management, problem analysis
(business analyst), and technical (system programming). Roles that I have served
in include business relationship manager, world-wide project lead, customer
response (help desk) supervisor, and program developer. Background has utilized
substantial customer focus and business analyst skills. Industries include
oil/gas, semiconductor IC (integrated circuits), banking, software development,
and government.
Technical Skills
SOFTWARE
Arc/Info, Arcview, OpenWorks/OpenExplorer, Scopus, Oracle, Openwindows, Exceed
Windows (Hummingbird), Xwindows, Novell Netware Administrator (NWAdmin), Tivoli
Service Desk, Program Version Control System (PVCS), Eclipse, Visio
OPERATING SYSTEMS/ENVIRONMENTS
UNIX, SunOS, Solaris, Common Desktop Environment, IRIX, AIX, Redhat Linux,
MS-DOS (Vers. 6.x), Microsoft Windows 3.11 - XP, Novell Netware, Primos
(mainframe), VAX, Multi User System for Interactive Coding (MUSIC)
PROGRAMMING LANGUAGES
Perl, Korn, Bourne and C shell, awk, HTML, Arc Macro Language (AML), Command
Programming Language (CPL), Turbo Pascal, PL/1, COBOL, SQL*PLUS, PL/SQL, BASIC
HARDWARE
Dell 360, HP 4300-9300, Sun (Blade, Fire, Sparc, Enterprise, Netra), Silicon
Graphics, Inc. (SGI) workstations, IBM 4381 mainframes, Data General DG/UX
workstations, Tektronix 4107 workstations, IBM and compatible PC's, Prime
mainframes, Burrough B25
Experience
JP Morgan / Chase (5/2008 Present)
Applications Support Analyst (Investment Bank Technology)
Perform roles of systems analyst (SA) and database administrator (DBA) for
Gemstone.
Occasionally wrote Unix shell scripts that utilized Smalltalk code (Topaz) to
extract data from Gemstone database.
Implementer of projects to address security violations of Sarbanes Oxley (SOX)
database audits, resolving over 470 compliance issues in a week.
Participate in weekly change management meetings and occasionally implement
system and process changes.
Successfully migrated and developed team Wiki site to new global Confluence
Wiki within team lead role for Best Practices initiative.
Successfully implemented DB SOX password and DB config reporting for all
production databases for 2 regions and scheduled weekly reporting of such to be
delivered into document repository to satisfy SOX audit requirements.
Participated in disaster recovery business resumption plan testing.
Performed role of managing all documentation development of Wiki (Confluence)
web page for newly formed global team.
Texas Instruments (6/2002 5/2008)
IT Analyst / Project Manager [Houston Test Floor (HTF) and Houston Fab (HFAB)]
Implemented automation system lot control for HTF 3 months ahead of
schedule. This system prevents human error of hand-entered data by automated
specific values and improving throughput.
Managed the successful migration of applications and services from obsolete
hardware to new infrastructure.
Provided support to customers for server Overall Equipment Effectiveness (OEE)
and Tester Overall Equipment Effectiveness Reports (TOEER).
Wrote and deployed Perl script that monitored critical production services and
notified appropriate personnel as needed.
Wrote Perl script to manipulate raw data for the purpose of analysis by
management and engineers.
Updated Oracle data via various tools to correct erroneous data for production
fab engineers.
Unix Customer Response Manager
Supervised help desk personnel, monitored and followed up on escalated
customer issues.
Served as core member of world-wide standard-setting board for organization
and managed several global projects of the board.
Performed role of IT infrastructure and operations lead.
Project manager for endeavor to deploy standardized customer service ticketing
system worldwide.
Project manager to standardize Unix user UID GECOS fields, align all user
UIDs, group GIDs across worldwide. The completion of this project better enabled
engineers to efficiently create and share designs worldwide.
Developed Perl script to extract LDAP data for Unix user validation for
various projects.
Served as business relationship manager for Sun Micrososystems business unit,
which entailed communicating storage, compute, and equipment lease needs of the
business to the global asset management team.
Helped to coordinate consolidation of help desks within 2 different cities.
Served as 1 of 2 administrators designated to manage secured server used for
design transmissions.
Served as member of world-wide ticketing system customer review board.
Developed automated Perl script that extracted data from Remedy database (via
Oracle RDBMS connectivity) to produce web-based customer ticket metrics for daily
meetings.
Successfully managed project of migrating all infrastructure Netapps file
servers from NIS domain to Windows Active Directory domain.
Performed duties of site disaster recovery readiness lead.
Acted as the North American central regions communication coordinator.
Served as North American regional coordinator for browser and email client
standardization.
Facilitated weekly change management meetings.
Ajilon (Programmer/Staff Manager): 11/00 6/2002
Texas Instruments (Consultant):
Provided technical solutions to users through the help desk.
Acted as coordinator for weekly user meetings and designated technical contact
for vendor.
Performed administrative Load Sharing Facility (LSF) software tasks.
Assisted in performing Unix and PC system backups.
Provided assistance to Application Specific Products (ASP) and Electronic
Design Automation (EDA) groups in scripting/analysis for Digital Signal
Processing (DSP). Write perl scripts to transform flow-automation scripts, used
by DSP design engineers, to a more efficient format.
Created Perl/CGI and shell scripts to automate UNIX system administration
tasks as monitoring of Network Information Systems (NIS) servers.
Assisted with problem tickets that come through the help-desk. Chosen to
conduct/moderate weekly user meetings and ensure closure on issues by Information
Services Manager.
Promoted to staff manager after 3 months on client site.
Bank United / Washington Mutual 05/99 11/00
Senior Information Systems Auditor
Conducted audit examinations of the internal controls provided by the
Information Systems Audit and Control Association (ISACA). Duties entailed
conducting internal audits, writing internal audit reports and preparation of
work papers.
Contributed to development of Bank project management methodology. Analyzed
Windows NT systems for proper security procedures and developed an audit program
for the auditing thereof. Coordinated and administered departments Windows NT
test lab.
Had extensive involvement with the Banks disaster recovery/business
resumption program and help desk services audits.
Landmark Graphics Corp. / Halliburton 10/97 - 04/99
Consultant
Performed quality assurance testing (including regression and aged) of
Landmark (particularly GIS Arcview-based) products (OpenExplorer GIS) on several
UNIX platforms (some through Citrix interface) as well as Windows NT 4.0.
Performed defect/enhancement tracking from development to certification phase
of software development and reported them to development staff through Scopus.
Performed installations of Landmark OpenExplorer, Oracle, and Landmark OpenWorks
software on UNIX and NT and recommended necessary changes to software/software
instructions for clients.
Performed extensive Y2K testing on OpenWorks and OpenExplorer products in
client/server environment.
Managed user accounts, tested the integration of data between OpenExplorer and
OpenWorks products, and the accuracy thereof. Tested interfaces that displayed
and manipulated 2D and 3D seismic data. Provided informal training for personnel
unfamiliar with GIS software.
Exxon Exploration Company 10/96 - 10/97
Consultant
Proposed and developed automated system consisting of Arc Macro Language (AML)
and UNIX shell scripts to archive/update data into several INFO databases, as
well as the ORACLE database. Participated in weekly development planning
meetings with management personnel of client that dealt with scope/direction of
the automated system.
Presented development proposals and demos to management. Supervised project
schedule of co-workers. "Georeferenced" geospatial coverages and defined
coverages with correct projection. Documented the development/implementation of
a UNIX icon to execute the automated utility on a Solaris platform.
Conducted technical interviews for potential employees via telephone.
CDSI (Computer Data Systems Inc.) / ACS Government Solutions Group
Systems Development Specialist 10/93 - 10/96
Developed GIS applications using Arc/Info, maintained spatial databases,
developed standards for maps created with Arc/Info, performed ORACLE data queries
using SQL*PLUS while developing standards for integrating data with Arc/Info
database.
Designed menus, modified ProC programs, performed some UNIX system
administration tasks, set up C-shell script files for users, temporarily
performed duties of supervisor in his absence, documented procedures for software
maintenance.
Assisted in maintaining applications that involved the mapping of 2D and 3D
seismic data. Performed development testing of Arcview-based application.
U.S. Geological Survey 3/89 - 9/93
Computer Specialist
Designed GIS applications using Arc/Info, and established standards within
Arc/Info for cartographic quality of maps.
Installed software on PC and UNIX system network, aided users with hardware
problems, provided users with training for software and operating systems,
designed GUI menus, analyzed trivial hardware problems for printers, plotters,
digitizers, and other peripheral equipment.
Education
EDUCATION
B.S., Computer Science, Spring 1993
Southern University, Baton Rouge, LA
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