Damon Deaton	4319 Omaha Avenue • Amarillo, TX 79106

Home:  [Send email to request phone number] 53-2080 • Cell:  [Send email to request phone number] 54-3396
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SUMMARY

Senior Analyst with proven ability in creating and implementing effective
solutions to successfully increase revenue and reduce of expenses.  A proactive
problem solver utilizing technology and concepts to provide stakeholders with
tools necessary to perform their jobs efficiently and effectively.  An innovative
team builder who is customer-focused and values oriented with demonstrated skills
in project testing and best practices.  Subject matter expert experienced in
information requirements, business applications, testing and support, call center
support, and download coordination.  Strong analytical skills.


TECHNICAL SUMMARY

Hardware: Personal desktop and laptop computers, business laptop, routers,
printers, hubs
Software: MS Office 97, 2000, 2003, 2007 (Word, Excel, PowerPoint, Outlook,
Outlook Express, MS Money, Access); MS Works; Eudora; Lotus Notes; IE 6.0, 7.0;
Firefox; Corel Office Suite 8; WordPerfect; Alpha 4 Version 6; Norton Systems
Utilities; PC Pit Stop Optimize 2; McAfee Antivirus; AVG Antivirus; Zone Alarm
Security Suite V.7; Quicken; AOL Infra; Galaxy Warehouse (Microstrategy
Reporting); Adobe Standard 6.0; SnagIt; RESX; TesNet; Entrack; IVANS Electronic
Commerce Server; Information Exchange Administration Services; Quality Center
(Mercury Interactive); The Agency Manager (TAM); and Dazzle
Operating Systems: DOS 6.2, Windows XP, Vista


PROFESSIONAL EXPERIENCE

NATIONWIDE INSURANCE - Amarillo, TX	1998 - 2008

Sr. Analyst, Business Consultant / Analysis	2000 - 2008
Performed User Acceptance (UAT) and User Experience (UET) testing of front-end
auto and property applications and Download Coordinator for Applied Systems
Client Management programs.

• Developed test scripts / test plans based upon requirements for business
applications for front-end users.  Performed scripted and ad hoc testing of
applications.
• Logged, analyzed, tracked and resolved discovered defects using Quality Center
[Mercury Interactive] software.
• Provided production validation and support of Agency offices (call and service
center environments) that required all-night testing, status meetings and on-site
support until completion of deployment.
• Developed and provided written print requirements, including processing of
Activity Packets.  Integration, Migration, Systems and UAT / UET testing of new
print documents per project, state specific.  Analysis of project requirements,
providing updated information pertinent to specific projects.
• Provided daily on-site software and technical support to 300 call center users
in Amarillo and phone support to call centers located in Portland, OR; San
Antonio, TX; and Des Moines, IA.
• Participated in Citrix server migration from WIN2000 to WIN2003 platform,
providing front-end testing and validation.  Provided on-site support to Amarillo
and Portland centers, with phone support for Des Moines and San Antonio centers.

• Download Coordinator, Applied Business Systems.  Developed documentation to
initiate download of Nationwide, Allied, Victoria, and Agribusiness III brokered
business and flood policies.  Managed Wiser customer service tickets for policy
or download refreshes, commissions, cancellations and other agency-related
requests.
• Critical Outage Support Subject Matter Expert for auto/property product lines
and desktop applications utilized in both local agency and call center
environments.
• Seven years experience working with and directing virtual teams.

Licensed Resident Agent, Amarillo Customer Care Center	1998 - 2000
Equipped with Texas Resident and multiple non-resident state licenses, provided
service of existing Nationwide Insurance auto and property policies.

• Analyzed client coverage and recommended up-sell of product coverage to
provide maximum protection for dollars spent by customers.
• Voluntarily participated in early development of Internet quoting. 
Self-trained on Auto National Platform front-end desktop applications and
assisted with the creation of auto quotes, which were in turn distributed by the
Internet team to inquiring customers.


EDUCATION

Business Management (completed 77 hours)
West Texas A&M University • Amarillo College • Stratford Career Institute
Diploma in Ministerial Studies - Berean College 


PROFESSIONAL DEVELOPMENT

• State of Texas Resident P&C License (Current)
• Certificate of Completion - Security Administration, Information Security 101,
Information Classification and Protection (ICP), Continuity Management 101, NFIP
Basic Agent Tutorial (BAT), Electronic Communication
• Enterprise Solution Delivery Methodology - Netg Classes
• Business Writing - Webinar Class
• Public Speaking
• Conducting computer training (on the job, church groups & individuals)
• Training via on site or virtual classroom settings