Rebecca Reed
1696 County Road 478	 Stephenville, TX  76401	
Cell:  [Send email to request phone number] 96-4224	 [Send email using form at bottom]	 


PROFESSIONAL EXPERIENCE:
Krenchil - Contractor (Aspect Software)
Sr. Programmer							May 2006 - Current
§	Create, implement, modify and maintain custom applications with Aspect’s Voice
Recognition Unit (VRU) and dialer using JavaScript, C+, SQL, vXML and HTML for
various Aspect customers.
§	Migrated existing applications to an upgraded Unified Epro platform.
§	Manage in-depth, multi-faceted, detailed application projects.
§	Utilized existing databases to enhance the user functionality.
§	Created custom, front-end applications for contracting companies. Applications
have a MS Access front-end; based off of a SQL server. 
AmeriCredit Inc. – Arlington, TX					June 2000 – May 2006
Sr. Programmer/Analyst
§	Created, implemented, revised & maintained the VRU - Voice Recognition Unit
application (Avaya Conversant) and the dialer (Aspect Lyricall/EPro
applications)
-	Used: UNIX, JavaScript, C+, SQL, HTML and RPG IV
§	Active team player in converting VRU application from InterVoice Invision to
Avaya Conversant
§	Created detailed documentation and business / technical specifications
§	Analyzed, debugged and tested new and existing processes 
§	Created and maintained RPG IV programs
Norton Company – Stephenville, TX					1995 - 2000
Asst. Production Planner / Projects  				(1999-2000)
§	Designed, developed & maintained numerous complex Access databases (with the
aide of Visual Basic & AS400) – increased accuracy, dramatically decreased
reporting time & created numerous reporting options.
§	Programmed AS400 and MS Access queries to analyze activity.
§	Planned and routed manufacturing orders.
Manufacturing Accounting Analyst / Freight Analyst  		(1995-1999)
§	Programmed AS400 and MS Access queries to analyze freight, accounting &
manufacturing activity.
§	Designed, developed and maintained a MS Access database to analyze freight
claims.
§	Documented all procedures for the Finance Department.

EDUCATION:
Tarleton State University – Stephenville, TX    			May 2000
§	Bachelor of Science in Applied Mathematics with a CIS Minor - Graduated Magna
Cum Laude
-	Programmed, in Fortran, on a University sponsored research project.
-	Business Management  - Engineering - Physics - Java - HTML - VB 6.0 - SQL 
Aspect (Concerto/Davox) –June 2007			ECS  
Aspect (Concerto/Davox) –December 2005		E-Pro  
Aspect (Concerto/Davox) –November 2003		Lyricall Designer 
Global Knowledge –July 2002				Advanced UNIX
InterVoice-Brite - July 2000				InVision Version 2.6 Programming Fundamentals

HONORS:
 
§	Graduated Magna Cum Laude
§	Excellence in Chemistry
§	Distinguished Student
§	Dean’s List
§	Delta Mu Delta National Honor Society
§	Alpha Chi National Honor Society 

REFERENCES: 
         Available Upon Request