Samuel C. Snyder II
1629 Degnen Lane.
Providence Village, TX 76227
C: (972)571-5682 H: (817) 886-4820
[Send email using form at bottom]
Certifications:
Citrix Candidate ID: CTX122899
Citrix Certified Enterprise Admin – XenApp 5/Server 2003 March 17, 2009
Citrix Certified Enterprise Admin – MetaFrame XP April 23, 2005
Citrix Certified Administrator – MetaFrame XP Feb 07, 2005
Citrix 1.8 Certified Administrator June 16 2000
Skills:
Citrix:
• Citrix XenApp 5.0/4.5
• Citrix Presentation Server 4.0
• MetaFrame XP
• MetaFrame 1.8
• Secure Gateway 3.0
• Web Interface 4.6
Windows:
• 2000/2003 Server
• Active Directory
• GPO design
• Internet Information Server (IIS)
• SQL Server Administration
• VBScript for Windows Administration
• AutoIt scripting for system automation.
Other
Appsense, HFNetChkPro, TCP/IP, VMware Workstation 5, VMware Server, VMware
Player 1, Microsoft Office
Experience
iTCO Solutions, Inc.
Redwood, CA / DFW, TX
06/05 – Present
Sr. Citrix Consultant
- Working short and mid-length contracts as a full-time employee of iTCO
Solutions. Specializing in Citrix XenApp/Presentation Server design,
development, deployment, and support
Financial Insurance Company, Madison, WI
09/06 - 05/07, 01/08 - 03/09 Citrix Server Support/Design Team
- Lead Administrator supporting 25 Presentation Server 4.0 servers, Web
Interface 4.6, Secure Gateway 3.0 with 500 concurrent users sessions and 2,500
users. Monitored and resolved external client connection issues. Implemented
design to overcome printing issues decreasing trouble call volume by 65%.
- Replaced NFuse 1.6 and Secure Gateway 2.0 site with load balanced Web
Interface 4.6 and Secure Gateway 3.0 servers. With this redundant platform
change we enabled session reliability which resulted in fewer dropped sessions
decreasing trouble calls by an average of 33% per month.
- Extensive work with the Cisco Network Team troubleshooting dropped connections
across the wan and Internet. Also to define sticky connection time-outs and load
balancing to Web Interface and Secure Gateway servers.
- Wrote various VBScripts to automate Citrix and Windows system monitoring.
Reading and writing registry entries, utilizing VbScript to pull information
exposed by WMI , etc. Writing simple user interfaces with AutoIt v3 scripting
language.
- Gained experience working in a tightly controlled change environment requiring
written detailed descriptions of planned changes and step-by-step instructions.
Participated in change control meetings representing planned changes to field any
questions or concerns.
- Worked with end-users to resolve advanced support issues.
- Define Software Restriction Policies in the GPO to prevent unauthorized
applications and application installs from being executed in the environment.
- Define and NTFS permissions to be set by the GPO to ensure consistency across
the server farm.
Semi Conductor Manufacturing Company, Austin, TX
06/07 - 11/07, 08/05 - 07/06 - Citrix Architecture and Design Team
- Working in design, planning, and testing of migration from Citrix MetaFrame XP
to Citrix Presentation Server 4.5(XenApp) on Windows 2003 server infrastructure.
- Profiling applications for deployment through Citrix Application Streaming
technology.
- Testing and designing roll out of AppSense Management Suite 4.1 and migrating
current GPO settings and functions to AppSense platform. Using Environment
Manager to present appropriate application icons for users based on AD group
membership.
- Re-write server build automation using VBScript and Batch files
- Planned, tested, and Automated install of 65 applications including SAP, iXOS,
Lotus Notes, Lotus Domino Designer, Microsoft Office, Oracle Client 8.17, Oracle
Developer 2000, Quick Test Professional, PeopleSoft, Remedy, WebMethods, Toad,
WRQ Reflections, VisView Professional, eMatrix, Teamcenter Engineering,
Unigraphics NX, etc.
- Used AutoIt scripting, VBScript, ZIP SFX(self extracting archives), and batch
scripting to automate deployment of applications. Included user run-time changes
in the deployment so that after each automated install was complete the
application would be ready for multi-user support without any manual tweaking.
Worked within VMware virtual servers to develop and test the install scripts
before deploying to hardware servers.
- Define and implement Software Restriction Policies in the GPO to prevent
unauthorized applications and application installs from being executed in the
environment.
- Define and implement NTFS permissions to be set by the GPO to ensure
consistency across the server farm.
Power Company, Dallas, TX
06/05 - 07/05 Citrix Server Team
- Contracted to support Citrix MetaFrame XP production environment on VMWare
servers during team transition period.
- Write server monitoring VBScripts to to produce daily server status report
- Re-write server reboot and maintenance scripts to be more effective and
efficient.
Apex Systems, Inc.
Irving, Texas
04/05 – 06/05
Contract Employee
- Contract QA Support Analyst responsible for support test and pre-production
environments for a large Finance company
- SQL Server Administration: DTS Package Execution, SQL Queries, Trans-act SQL,
SQL Security settings
- Windows Server Administration: Security settings, Scripting of security
reports through VBScript
Cingular Wireless
Dallas, Texas
05/97 – 03/05
IT Manager: ThinClient Services (07/00 – 03/05)
08/03 – 03/05:
- Administration of 2 large single application Citrix MetaFrame server farms
supporting >12,000 concurrent users from across the US.
- Responsible for the server hardware (Compaq, Dell), OS (windows 2000, 2003, NT
4.0 Terminal Server, Citrix MetaFrame XP, Citrix MetaFrame 1.8), code
distribution of in house developed applications, QA and Development team support.
- Automation support through Winrunner.
- Designed and helped implement final migration to MetaFrame XPe.
- Diagnose and troubleshoot upgrade path to new customer care/ billing
applications.
- Wrote multiple VBScript routines to automate system build functions, process
verification, job scheduling, etc.
- Built out Citrix Secure Gateway/Metaframe Secure Access Manager infrastructure
to provide external access to internal applications.
- Participate in on-call rotation to provide 24x7 support.
11/02 – 08/03:
- Project Coordination – Worked with vendors and external groups to bring in new
application servers.
- Facilitate communications and understanding of tasks.
- Set realistic due dates and timelines for project completion.
- Designed plan for MetaFrame XPe upgrade.
- Worked with Microsoft and Citrix to overcome performance issues encountered
after upgrade from MetaFrame 1.8.
- Worked to transition from Windows NT 4.0 TSE to the Windows 2000 server
platform.
07/01 – 11/02:
- Lead ThinClient Services Hardware team.
- Assign work and mentor team members in hardware/OS installation.
- Planned and executed transition from FDDI ring network to 100BT Ethernet
network.
- Coordinated roll of user connections to Citrix MetaFrame 1.8 application
servers from old network to the new network as each region was transitioned.
- Worked with the UNIX, Tuxedo, app support, performance, and project management
teams to ensure a successful transition.
07/00 – 07/01:
- Lead ThinClient Services internal testing team responsible for implementation
of new OS/application/hardware.
- Provide corporate wide delivered applications through Microsoft Terminal
Services/Citrix MetaFrame.
- Work with project management team to roll out new applications to users
throughout SBC/Cingular Wireless service areas.
- Provide second-level on-call responsibilities to help resolve high priority
issues as rapidly as possible.
SR. Communications Specialist: ThinClient Services (06/99 – 07/00)
- ThinClient Services Team member responsible for maintenance, server roll out,
and technical issues for Citrix MetaFrame/Microsoft Windows NT 4.0 Terminal
Server Edition server farm.
- Responsible for application installation and configuration on multi-user
systems.
- Primary contact point for the dial-in desktop replacement server farm that
provides e-mail access (Microsoft Outlook 98), Microsoft Office 97 Professional,
Oracle, NCD Xware, and various other applications.
Communications Specialist: Network Operating Systems (NOS) (05/97 – 06/99)
- Hired as a hybrid Desktop/NOS analyst to setup and support the Windows NT 4.0
servers (PDC, BDC, Print, File, Backup, and Lotus Notes 4.5) as well as Windows
NT 4.0 Workstations for the Long Distance division (SBC-LD).
- Setup the Master Domain SBC_LD and established trusts between resource domains
and the existing Master Domain SBMS_HQ.
- Responsible for initial transition of 250 users and data from Novell NetWare
4.11 servers to Windows NT 4.0 maintaining data security and educating the end
users on the differences.
- Supported Microsoft Office ‘95/’97 integrated suites, Microsoft Exchange, as
well as several in-house applications.
- In February ’98 I was transitioned into the SBMS-NOS team and it was decided
to dissolve the SBMS_HQ domain transitioning to a Single Master Domain Model with
SBC_LD being the Master.
- Worked as team member to complete the transition from NetWare 4.11 to Windows
NT 4.0 servers for SBMS Head Quarters.
- Other responsibilities include: Lotus Notes Server Administration, Backup
strategy using Arcserve for NT 6.5 with an ADIC Scalar 458 with a GFS system at a
primary off-site location, research and implement a fax server strategy to be
used through Exchange.
Sprint
Irving, Texas
07/95 – 05/97
Systems Integrator II
- Novell NetWare 3.12 systems administration, cc:Mail administration, Windows NT
3.51/4.0 Server/Workstation integration with NetWare, as well as client software
troubleshooting on DOS/Windows, OS/2, and Macintosh systems.
- Handle daily on-call responsibilities including network backup and restore
procedures; maintain NetWare and Lotus Notes server connectivity
- Critical systems help desk customer support.
7/95 - 1/96 Contractor: Comsys Technical Services, Inc.; Dallas, Texas
Other IT related Experience:
Spectrum Integrated Services, Inc., Field Engineer, 11/94 – 7/95
Corporate Software, Inc.; Technical Support Representative; 9/93 – 11/94
Rho Company, Inc.; Support Engineer; 5/93 – 9/93
DacEasy, Inc.; Customer Support Specialist; 9/92 – 5/93
M-USA Business Systems; Technical Support Agent; 2/92 – 9/92
Gardner Systems, Inc.; Systems Programmer; 6/91 – 12/91
Education
DeVRY Institute of Technology
Irving, Texas
Graduation: October 1990
Bachelor of Science in Computer Information Systems
Course Work: COBOL II, CICS, IMS, Applications and Maintenance Programming, 4GL
Languages, Assembly Programming, Systems Analysis I, Systems Analysis II,
Business Writing.
Northeastern Junior College
Sterling, Colorado
Graduation: June 1988
Associates in Arts; Business and Computer Science
Course Work: COBOL; Pascal; Accounting I, II, III; Economics I, II, III;
Calculus and Analytical Geometry, Business Law.
Microsoft Certified Professional # 27030
Microsoft Certified Professional + Internet Mar 18, 1999
Microsoft Certified Systems Engineer NT 4.0 Mar 18, 1999
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