Michael E. Adams
6331 CR 1125 Lot 79 
Tyler, TX. 75704 
 [Send email to request phone number] 44-4096
Mike7652@hotmail.com 

Experienced Customer Service/ Support Technician Representative with expertise
in Help DeskAnalyst.

SUMMARY OF QUALIFICATIONS

·More than 4 years experienced in customer service/technical support. 
·Problem solving, coordinating resources, and computer support activities

TECHNICAL SKILLS

·Level II Customer Service with communication skills.
·Experienced with MS-DOS, Microsoft Windows 9x's, ME, NT/2000, XP, Vista,
Microsoft Word, Microsoft Excel, Microsoft Outlook, Networking, and familiar with
VPN.
·Knowledge of PC setup and installation, as well as various peripherals, data
entry, and file updating.

PROFFESIONAL EXPERIENCED

The Plus Group Inc., Dallas, TX. 2007-2007
Customer Service DSL Technical Support Technician

Customer service in and call center environment. 
Provided technical support to customer DSL Line. 
Research and troubleshooting to resolve internet issues.

Telvista, Dallas, TX. 2005-2005
Technical Support DSL Technician

Customer technical support in a call center environment. 
Research customer Internet DSL Line and hardware issues. 
Provided resolutions using company resources. 

Sprint, Overland Park, KS. 2003-2004
Business Telephone Repair Analyst 

Received incoming customer telephone repair issues. 
Research customer repair issues using company resources. 

H&R Block, Kansas City, MO. 2000-2002
Software Support Specialist 

Customer technical support in a call center environment. 
Research customer tax preparation software issues.
Provided resolutions using resources. 

Rock Hurst University, Kansas City, MO. 2000-2000
Help Desk Analyst 

Technical computer support for administration and students. 
Provided troubleshooting and resolution to software and hardware's issues. 

Gateway, Kansas City, MO. 1998-1999 
Technical Support Computer Technician 

Customer service in and call center environment. 
Provided technical support to customer computers. 
Research and troubleshooting to resolve computer issues. 

EDUCATION 

Spartan College of Aviation, Tulsa, OK. 1986-1987
Central High School, Kansas City,  MO. 1967-1970