Dawn Robinson
25306 Beaverwood
Spring, TX 77373
 [Send email to request phone number] 53-1494
[Send email using form at bottom]


Objective:   Obtain a position where my experience with UCC filings Uniform
Commercial Code, Ilien Online ,  Help Desk and  office/ customer service skills
will add value to your company.


PROFESSIONAL EXPERIENCE

UCC Direct Services 
April 2003-Current         

 Senior Product Specialist- ILien Online 
Worked first, second and third level support for customer issues using UCC
Direct website, Ilien Online,  including operational and training issues.
Reviewed all incoming cases, entered cases into ticketing system and assigned
cases.  Reviewed work done by all support specialists and ensured cases met Six
Sigma standards.  Mentored all new support specialists to ensure all customer
service needs were met.

Product Support Specialist
Identified customer needs while ensuring all Service Level Agreements were met. 
In this capacity I performed all order fulfillments, including reviewing filing
procedures, correct completion of documents and assisted customers who had
inquiries regarding UCC services.  I suggested other revenue producing services
turning a first level help desk into a revenue producing department.  Responsible
for order, financial and customer record maintenance while ensuring all State and
local laws were being followed.  Required to meet all Service Level Agreements
while providing exceptional Customer Service with customer’s technical needs.

Receptionist/Sales Admin 
Was first point of contact for all customers. Received all incoming calls on
Meridian Switchboard and transferred call to appropriate department/person.  If
call was a customer inquirying about different systems,  performed first level
call support.  Entered all new contracts and assisted Sales personnel, both in
the office and across the country.  Ensured all SLA’s were being met.

Complete Security Systems 
March 2000-Feb 2002	 
Office Manager 
As office manager for this security and home entertainment company I was
responsible for all product orders, scheduling of jobs, payroll, and accounts
payable and receivable.




Clifford Lykke Insurance
Aug 1999-Jan 2000 	
Receptionist/ Office clerk  
In this position I fielded all incoming calls, performed administrative duties
including Accounts Payable/Receivable and payroll.

Terry S Wood MS DDS
Apr 1995-Aug 1998        
Insurance Coordinator / Office Manager
My Job duties included Accounts payable and receivable.  Filing and following up
on insurance claims.  As Office Manager I also took care of the entire offices
budgeting and cash flow and accounting.

Stumpf & Falgout Attorneys
Dec 1992-Jul 1994
Receptionist / Secretary
In this position I supported the firm at the front desk fielding all incoming
calls.  In this role I also prepared and reviewed legal documents, scheduled
appointments and any other task that was required by the firm.


Skills:
Microsoft Office Suite
SQL
Ticketing Software
SLA
Exceptional Customer Service
www.ilienonline.com
UCC Laws and Requirements
Training (Internal and External)
QuickBooks
Windows XP