Erika L. Hill
7335 Oakmore Dr., Dallas, TX 75249
972-709-0450 (Res.) ·  [Send email to request phone number] 82-4979 (Cell) · [Send email using form at bottom]
												
OBJECTIVE
To obtain a challenging position in the customer service field that will hone my
current communication and interpersonal skills, while developing new ones.
												
EDUCATION

Stephen F. Austin State University, Nacogdoches, TX
Major: International Business
Minor: Marketing
Started: August 17, 2007- currently attending
G.P.A. 3.15
												
WORK EXPERIENCE
August 2006-	
	Greenbriar Veterinary Hospital, Dallas, TX
August 2007		Kennel Assistant
			Correspond with clients regarding animals
			Assist doctor with completion of medical records
			Maintain and distribute medication
 			Assist with surgery clean up

August 2007-
			Phone Jacks, (Community Relations), Nacogdoches, TX
May 2008		Alumni Phone Agent
			Assist supervisor with planning and executing community events
			Communicate with media concerning ongoing and special events
			Update departmental website
                                    Call alumni to ask for donation to
			Inform employees of volunteer opportunities

June 2008-		Quicktate / Idictate
		            Transcriptionist
Current		Transcribe media, voicemail, video files, etc.
			Listen to files uploaded from ipods, blackberry, etc.
			Assist editor with special assignments 
			Perform accuracy checks for visiting reporters

January 2009-             LiveOps
			Call Center Agent
Current                        Process “ As seen on tv “ orders
			Answer questions about products
			Sell incentives
			Take  credit card information
		            Answer the phones
				
												

AFFILIATIONS
Habitat for Humanity				
Angel Food Ministries
Desoto Food Pantry
												
SKILLS/ATTRIBUTES
Articulate, Creative, Self-Motivated, Result-Oriented, Focused

Computer Skills: Microsoft Word, Excel, PowerPoint, and Outlook, Adobe PhotoShop
and PageMaker, Carpe Diem Time Entry System, CPI Patent Software, Westlaw
Certificate, General computer proficiency
												
Reference Available Upon Request