CAREER OBJECTIVE 
An entry-level position in a professional facility where communication skills
and strong problem resolution techniques are an asset. 
HIGHLIGHTS OF QUALIFICATIONS 
Strong ability to quickly establish rapport and generate enthusiasm in others
Excellent interpersonal skills with ability to work effectively with individuals
at all levels Dedicated an achieved reputation for consistently going beyond what
is required Experienced and successful in high volume commercial account phone
collections

PROFESSIONAL EMPLOYMENT 




Burt & Associates                                                               
             March 2009- Current
Plano, TX
Inbound and outbound commercial collection accounts. Negotiate payments
arrangements with attorneys, CEO’s, Contractors and Accounts Payable for our
clients on past due invoices. 
Performed credit checks to locate assets, skip tracing and determine credit
worthiness.
Handle and request lawsuits to be filed against companies who are not willing to
resolve the debt in an amicable manner.
Take payments and communicate with companies over the phone, through fax or
email.

        TRS Inc, Assistant Manager					         August 2007-January 09          
                                                    San Antonio, TX
Handled end of day paperwork as well as end of month paperwork.  Handled inbound
and outbound customer service and collection calls that consisted of strong
problem solving. Utilized strong problem solving skills over the phone and in
person.  Took payments from customers in person and over the phone. Use basic
math skills to accomplish including billing, tax amounts, percentages, payment
amount and change back. Made important decisions with other managers based on my
knowledge and position.  Met weekly and monthly goals as well as important
deadlines. Performed credit checks and approved or declined applications
Supervised the bankruptcy hearings and negotiated with attorneys to close cases.
Performed extensive sales in person and over the phone

      JP Morgan Chase Bank, Customer Support Advisor III                   March
2005-March 2007                                                                  
                                San Antonio, TX Performed an average of _ten
thousand inbound and outbound calls for delinquent or post charge off credit card
accounts. Responsible for making the best decision for the card member based on
their financial obligations. 
Provided having excellent listening skills and empathy towards the card members’
financial hardships. The main focus was to create a win/win situation and to make
the card member want to continue a relationship with Chase Bank. Result:
Maintained a _95_% success rate in third party collections.
       Talbott, Adams, & Moore, Account Representative                          
      May 2003-Dec 2004                                                          
                                          San Antonio, TX
Performed an average of _seven hundred_ collections in apartment leases,
medical, and bail bonds on a monthly basis. Result: Maintained a _90_% success
rate in third party collections. Supervised payment hardship programs an average
of _eight hundred card members who needed assistance on a monthly basis. 
Completed important legal binding documents to refer an average of _a hundred
accounts to the in house attorney for possible litigation.   Balanced empathy and
accountability: Position required great listening skills, probing, asking
questions to better understand members, and excellent negotiations skills.
Result: Received consistent positive feedback on my excellent customer service
skills.
 LTD Financial Services, Account Representative                      January
2003- May 2003                                                                   
                                     San Antonio, TX
Provided third party collections in credit cards: Visa, Master Card and American
Express. Performed an average of _one thousand third party collections on a
monthly basis.  Result: Maintained a _90 % success rate in third party
collections. Acted as a consultant: Important decisions were made for card
members based on their financial situation that benefited them.
  
   EDUCATION
Associate of Arts in Business Administration                               
Present American InterContinental University                                     
       Hoffman Estates, IL Expected graduation date: February 2010    TRAINING
OSI Portfolios (collection agency)                                               
  January 2001 Workshop in "Fair Debt Collections Practices Act"  
                                                                                
                                                         
Talbott, Adams, & Moore (collection agency)                                July
2003 Workshop in “Collections and Employee etiquette”     Professional Skills
Knowledge in PC, MS Windows, ten-key, Microsoft Excel, Microsoft Word,
Outlook.	

       
Sabrina Bermudez 5301 W. Spring Creek Parkway Apt 2131 • Plano, TX 75024 • (214)
497-4413