Holly J. Swisher
5349 Amesbury Drive #1202
Dallas, Texas 75206
 [Send email to request phone number] 93-2009 / [Send email using form at bottom]

Sales/Account Representative

SUMMARY OF QUALIFICATIONS
A proactive, results-focused healthcare professional with the proven abilities
in management and building and maintaining strong relationships through superior
customer service. An excellent communicator and negotiator recognized for
providing effective training and articulate presentations. Able to grasp and use
new information quickly. With a personal commitment to the highest level of
responsibility, I have a positive impact on the success of a company. Key
Strengths:

• Business Development • Client Relations • Communication • Presentation Skills
• Training & Development 
• Curriculum Development • Planning/Coordinating • Analytical Skills •
Organizational Skills

SELECTED ACCOMPLISHMENTS
•	Consulted with oral and maxillofacial surgery and general dentistry practices
throughout the U.S. in preparation for new practice management software and/or
becoming a paperless practice. 
•	Identified needs for training, consulting, software and modules based on
customer goals and expectations.
•	Installed Windent software, bridges and modules including Electronic Medical
Records.
•	Trained doctors, managers, front office and clinical staff on Windent software
and practice management issues.
•	Facilitated multi-office practice management webinar trainings on referral,
claims, collections, etc.
•	Developed and conducted continuing training and consulting through webinars,
phone conferences and onsite visits throughout the U.S.  
•	Wrote user manuals for new and updated practice management software and
modules.
•	Provided enrollment projections and maintained recruitment metrics for all
clinical research studies.  
•	Successfully developed and maintained a metrics system for up to 30
concurrently enrolling clinical research studies.
•	Negotiated recruitment/advertising budgets with study sponsors, implemented
effective enrollment strategies to ensure contractual subject enrollment
agreements were met, identified eligible study participants through advertising,
doctor referrals and other networking associations.   
•	Networked with private medical practices, non-profit organizations, etc. for
referrals.
•	Recruited registered nurses nationally through cold calling, internet
procurement and referrals, coordinated and facilitated telephone and on-site
interviews, and created resumes and career summaries for registered nurses.
•	Negotiated contracts and compensation packages with hospitals on behalf of
candidates.
•	Created purchase agreements and service contracts, negotiated service
contracts with senior living center and nursing home administrators, and created
brochures, signs, posters, weekly advertisements, and periodical articles.
•	Organized public health fairs, booths, and educational seminars.  
•	Conducted seminars with doctors, clinical staff, patients and their families
in groups of 5 to 50+.
•	Oversaw the implementation of new customer service standards, processed new
orders and returns, identified effective tools to improve return business and
prevent loss, and performed general clerical duties as Office Manager.
•	Recruited/placed/trained and negotiated contracts for candidates for
executive, technical, clerical and light labor positions. 
•	Participated in ISO 9000 certification of the company.
PROFESSIONAL EXPERIENCE
Healthsoft, Inc. – Practice Management Consultant							2008-2009
Metroplex Clinical Research Center – Patient Recruitment
Coordinator					2007-2008
Martin Fletcher – Healthcare Staffing Consultant								2006-2007
Hearing Instrument Specialists of OK – Owner/Manager							1999-2002
Economy Hearing Aid Centers – Office Manager								1998-1999
Manpower, Inc. – Service Representative									1995-1998
Held part-time positions in Customer Service/Guest Services while attending
college			2003-2006

EDUCATION
College of the Ozarks – Bachelor of Science, Business Education						2006
• Participated in the 300 hour per semester student work/study program •
Business Leadership Award, 2003 & 2004 • Named 3rd in Who’s Who in Missouri Phi
Beta Lambda, 2005 • Earned Missouri Phi Beta Lambda Professional Development
Certificate • Student teacher at Branson High School’s Business Department, Fall
2005 

Tulsa Community College – General Education courses & Human Resources course
(Summer 1996-Fall 1998) Dean’s List, 1997

Memberships:  • Business Undergraduate Society/Phi Beta Lambda, President 2004 /
VP 2003, Member 2002 • Broken Arrow Networking Group, member 1999-2002 • Future
Business Leaders of America, Reporter 1994-1995 • Future Homemakers of
America/Big Family, President 1994-1995