Scott Fulkerson - [Send email using form at bottom]

Profile
Manager of Telecommunications with 10 plus years experience directing
cross-functional IT/Telecom teams to analyze systems processes and implement
infrastructure improvements.  Recognized for leadership in project planning,
scheduling, prioritization, risk planning contingencies, work assignments, and
definition of scope for enterprise wide telecom systems. Demonstrated ability to
focus on cost efficiencies to achieve immediate bottom-line benefits. Proven
track record of success in developing solutions that improve IT/Telecom
operations.

Career Objective
Seeking a challenging Telecom Management or Technical Engineering position that
leverages my experience and skills in Management, Technical Solutions
Development, Team Management, and the ability to transform operations through
leadership and strategic planning. Furthermore, seek to develop/deploy CTI & VOIP
related voice applications.
Experience
AVIS Budget Group, Dallas, TX 1999 to 2009
Senior Telecom Analyst/Manager:
Engaged as the primary corporate deployment strategist in architecting contact
center methodology within four United States locations. Each center required
specific corporate standardization approaches including future VOIP and CTI
backbones. Primary architecture includes various contact center applications and
management directives. Current structuring outlines lasting principle while
providing future technology cost benefit savings.

• Responsible for Telecom management of the Budget rental car & truck travel
sector.
• Engineer, Implement and administer Aspect ACD and AVAYA S87X0 platform
applications.          • Global AT&T Route-It solutions management and Business
applications support.
• 3rd party vendor management and escalation support items.
• Technology infrastructure recommendations for management consultant groups,
proposing enhancements, managing implementation projects, and assessing results.
• Lead “needs” assessment committees, budgetary overviews and cost benefits.
• Team communication and deployment.

The Aftermarket Company, Phoenix, AZ 1995 to 1999
Telecom Manager:
Manage internal telecommunications network, Prospect CTI clients/servers, and
Windows NT administration in multiple contact centers. Responsible for Aspect
Call Control Table creation and testing, call routing, problem resolution, table
maintenance and daily call flow analysis. Manage the design, development, and
implementation of a leading edge CTI environment.  Develop strategies for
control, use, and procurement support of network systems. Manage cross-cultural
relationships with interface to all levels of corporate (President, CEO, IT
Director) staff. Negotiate vendor support and equipment contracts. Recommend
Telecom technology implementations and budgetary requirements.

• Knowledge of contact center software including Aspect Report Runner/Writer and
AT&T's Route It, Track It, and Ticket Manager Applications.
• Defined contact center design, equipment implementation and construction of
secondary Outbound contact center.
• CTI oriented call routing solutions to more than 140 client specific
situations.
• Design and instruct a variety of educational courses (project management,
mentoring, and communication development) with other team members to increase
employee confidence and knowledge awareness.

Key Accomplishments
Management - Build and lead teams of experts to achieve project objections and
operational awareness.
Innovation - Design and implement cutting-edge solutions based on technical
specifications, research and testing.
Planning - Design long-range strategies based on technical forecasts of industry
trends.
Efficiency - Responsible for over $200,000 cost reductions since 2004. 2.4
million Overall.
Vendor relations - Develop and maintain beneficial partnerships between 3rd
party business and technology groups.

Education
Phoenix Institute Of Technology, Phoenix, AZ 1990
A.A., Technology

Skills
• AVAYA PDS Dialer Solutions
• AVAYA S87X0, Intuity Audix, CMS
• Aspect ACD, E-Workforce Management
• Seagate Crystal Reports
• Seagate Info. 7
• AT&T Business Direct
• AT&T Route-It on Demand

Professional Training
Completed numerous professional training courses in the following areas: 

• Conflict Management
• Problem Solving/ Decision Making
• Strategic Management
• Time Management 
• Project Management
• Resource Management

Professional Certifications
• NUANCE & GeoTel GVP planning and assessment, 2007
• VOIP Engineering certification, 2001
• Aspect system implementation certification (Release 7.0), 2000
• AT&T certified training of software solutions, 1998
• Advanced Aspect implementation and system structuring certification, 1997
• Secondary Aspect systems implementation certification (Release 6.0), 1996
• Aspect systems coordination certification, 1995

Accreditations
• Award of Excellence, St. Luther Academy of Decoration and Design, 1988
• Governors' Regional Choice Award, 1988