Melissa Achey
2017 Kerria #3, McAllen, Texas 78501
 [Send email to request phone number] 24-1645
[Send email using form at bottom]
 	 
Objective
	Management position where I can effectively utilize my expertise in human
relations, project management, and staff recruitment and retention.
	 
Work Experience

Claims Representative
8/2008 - present  Texas Workforce Commission, McAllen, Texas
Receives and responds courteously to telephone inquiries providing timely and
correct information concerning agency programs and procedures in a positive and
professional manner.  Provides information on applications and the payment
process to department customers. Researches information to respond and/or resolve
customer service matters.  Maintains related activity logs, files and/or reports
on services. Demonstrates a spirit of teamwork, offering positive and
constructive ideas, encouragement and support to other members of the staff and
team, while upholding the agency’s core values.

General Manager
02/2009 - 5/2009  Nite Bar, McAllen, Texas
Bilingual position requiring ability to assure that the company stays on
schedule with regard to production and meets or exceeds the goals set by the
owner. Manage all wait/bar staff. Maintain website and social networks. Contract
entertainment and events. Manage and create all promotional materials for events.
In charge of marketing and cultivating clientele and entertainment.
	
Customer Service Specialist
12/2006 - 5/2008  T-Mobile, Mission, Texas
Bilingual position requiring ability to able to read, write, and speak both
languages English and Spanish Fluently, Demonstrated competency in Windows,
Keyboarding proficiency and use of automated systems, used stellar verbal and
written communication skills, as well as problem solving skills, multitasking,
Flexible schedule.
	
Customer Retention Specialist
7/2004 - 1/2007  Convergys, Pharr, Texas
Provided exceptional customer service to help consumers resolve issues and
remain happy with product of client.  Helped many new agents understand how to
use resources for retention and overall good customer service, while maintaining
statistics required of position.
	
WebCT Support Representative
8/2003 - 5/2004  South Texas Community College, McAllen, Texas
Handle all telephone and email traffic. Provide extensive and superior customer
service to clientele.  Other duties include data entry, mass mail, scheduling and
training of new hires.
	
Regional Administrative Assistant
12/1999 - 9/2002  American Heart Association Inc., Pharr, Texas
Handled all telephone traffic on a multiple-line system.  Provide superior
customer service to all volunteers, staff and general public.  Maintain all
databases with current information. Take inventory weekly and replenish supplies
as needed. Complete all accounts payable in timely manner. Maintain filing
system.  Assist Director with all events, including American Heart Walk (obtain
and maintain databases for event and recruit new participants), Jump Rope for
Heart/Hoops for Heart (obtain and maintain databases for event and recruit new
participants), Design, publish and mass mail signs, newsletters, posters, etc for
all events. Manage volunteers/temporary employees for events and general office
work.

Administrative Temporary
7/1997 - 12/1999  Manpower, Inc., McAllen, Texas
Provide basic clerical and administrative support to assigned company. Report to
main office at least once a week to obtain new assignment.

Education

8/2003 - 5/2005  South Texas College, McAllen, Texas
Associate Degree
Graduated with Honors, with a GPA of 3.51

Affiliations
4/2004 - Present  Who’s Who Among American College Students
Member 
9/2001 - Present  Texas Hospitality Team
Member 
2/2004 - Present  National Scholars Honor Society
Member 

Skills
Skill Name              Skill Level  	Last Used/Experience
Internet Explorer 	Expert          Currently used/10
Microsoft Access   	Intermediate	1 year ago/3
Microsoft Excel     	Intermediate	Currently used/7
Microsoft Word       	Expert          Currently used/7
PowerPoint              Expert          Currently used/5

Languages
English (Fluent - Full  Knowledge)
Spanish (Conversational - Advanced)

References
Reference Name  	Company              		Phone
Phillip Lozano  	Absolute Publishing Inc.  	 [Send email to request phone number] 81-8607  	 
Micaela Nino 						 [Send email to request phone number] 20-6068
Gilbert Longoria 	Bar/Restaurant 			 [Send email to request phone number] 70-2604
Maggie Anaya		Manager				 [Send email to request phone number] 07-5671