213 Hickory dr duncanville,tx 75137
[Send email to request phone number] 80-8379 · Tiffanyharris0406@yahoo.com
Tiffany harris
objective
Where my current and future skills can be an asset. To work with a company that
cares for its employees. Also a company that promotes growth and success of the
company as well as the individual. And promotes based on proven knowledge and
talent.
SUMMARY OF QUALIFICATIONS
· Xp Professional Win 2000,Win 98,Vista· Outlook 00 & 03
· Altiris· Lap Link· Active directory· Citrix· Heat· Track IT 7· Roxio
MS Excel , 97,00 & 03· Word 97,00 & 03· Power point 97,00 & 03
· Meditech· 10key by touch · Point Sec (Hard drive encryption for laptop)
· Troubleshooting, diagnosing, documenting & exchanging or replace internal and
external components for pc & printers.
· Trouble shooting, diagnosing & documenting OS issues.
· Punch down & creating STP Cat 5 cables using t568b standard and crimp of RJ45
connectors. Straight Thru Cables
· Binary to hex & hex to binary conversion. And hex & binary conversion using
ASCII table
· Data tape back up. Using AJS via XP system · Crystal XI reporting · RSA Token
· Odyssey Client
education
14cr hr’s from El Centro (transcript available upon request)
09/07 El Centro College Dallas, TX
HTI Home Technology Integration
07/07 El Centro College Dallas, TX
Net + Fundamental
05/07 El Centro College Dallas, TX
XP Pro
04/07 El Centro College Dallas, TX
Cisco A+ IT Essentials I PC & hardware
03/06 OJT from XP systems Crystal XI ,SQL &DB2
02/03 Mountain View College Dallas, TX
Intro to MS Office 2000
01/02 Mountain View College Dallas, TX
5/99 Duncanville High School
Work of experience
08/06- present Methodist Health System Dallas, TX
Back-up IT asset coordinator- I am responsible for receiving and ordering all
IT & telecomm related equipment for all campuses and sub campuses of Methodist
health system. Which includes but is not limited to printers,pc,pc software,pc
hardware,telephones,&monitors.
· Responsibilities: (Lead Help Desk Analyst-Level 1 support)
Troubleshooting and solving issues pertaining to desktops ,laptops ,network &
non- network printers, installed software, OS, office products and Outlook
’00,’03 & web mail. Assist users w/ account unlock, home remote issues and
visitors with our guest network. Train new operators and helpdesk staff in help
desk procedures. Rotate on every 7 weeks for and entire week 24/7
(Desktop Support): respond to work order open about pc & printer problems. Do
systems install of new equipment ordered. Keep Helpdesk ticket queues up to date
and assign and issue tickets to other analyst.
· Responsibilities: (Computer Ops)
Answering and solving nightly helpdesk calls i.e.: printer problems, pc
problems, user account issues, email usage, and Meditech problems. Also daily
running of jobs and back up of console. And monitor What’s up for any problems to
be routed to the correct on call person. To give personal service by walking
hospital grounds. To help any user having problems. Printing and sending accurate
reports to other employees. Fixing any issues with Cow’s (Computer on Wheels).
i.e.: odyssey client disconnected or bad equipment attached.
12-03-08-06 Resource One CU Dallas, TX
Supervisor Truman R. (Director of IT)
-Responsibilities: (MIS/IT Data Processing Specialist/XP2 Systems Admin\Help
Desk)
Complete and assign Helpdesk Tickets through Track it 7.0, interact with company
staff and outside vendors. Perfectly execute processing daily files from vendors
(i.e.: Certegy, Southwest Corp, and Prime Performance) and posting accurate data
to member's account. Trouble-shoot and take care of any issue that arises. Also
perform Data Backup and restore Manage tape offsite storage process. Maintain
appropriate backup logs and reporting. Answer helpdesk when calls come in. Lap
link computers to fix certain problems. Create, pull and warehouse reports for
Resource One CU through DB2 and Crystal Reports Xl professional. Provide internal
support for the following new user setup, MS Excel, MS Access, Microsoft Windows
2003 Active Directory administration, account lockouts, Nautilus and On
Base(image retrieval), and MS Outlook. Oversee the maintenance and user on our
training server.
Supervisor-Norma M ( Call Center Manager)
-Responsibilities ( Contact Center Specialist/Member Service Rep): To go beyond
what is necessary to provide excellent member service. Doing what is necessary to
deescalate situations involving angry or extremely hostile members. Answering
inbound calls from credit union members regarding inquiries including, but not
limited to account balances, copies of checks and initiating bank wires. Taking
payments via telephone for delinquent, negative accounts, and general payments.
Assisting member and cu reps will our bill payment service this includes walking
members through the use of this service and approving and denying applications.
Also verifying funds for merchants. Thoroughly training current, new
representatives and members on products and services. While maintaining a
professional work environment and phone etiquette. Currently Resource One uses
Xp2 the same as Employees CU and I assist current reps with helpful hints on how
to use this service.
01/01-07/03 Employees Credit Union
Supervisor: Christella G (IT)
Back-up admin IT: Database management, system security, maintained admin server
and upgrades. Assist in training of current and new employees on system software.
Assist in XP1 and XP2 conversion. Maintained company workstations, which included
changing of computer internal hardware and computer freestanding parts. Also it
was my duty to do the close of business, end of the month, end of year and
maintain reports on AJS (automatics job scheduler).
Supervisor: Hoyt Y VP (Member Service)
Gina R (Teller)
Title: Teller/Back-up Admin IT/Member Service Rep
Responsibilities: Teller: In person and phone customer service, execute wire,
western union, cash and non-cash transaction open and close new accts.
Credit/debit card maintenance and filing.
Member Service Rep: Open and Close new accounts and IRA’s
REFERENCES
Reference: Available upon request
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