Ivone Haire
                                     3508 Whitestone Dr 
                                     Pearland, TX 77584
                                      [Send email to request phone number] 92-9516 home
                                     (713) 584-5584 cell
                                      [Send email using form at bottom]


SUMMARY

Results oriented entrepreneurial leader with proven record of success in start
up, turnaround, and growth of profit center. Highly experienced credit and
collection professional who has comprehensive 3rd party collection experience. 
Skilled relationship builder and manager with extensive experience which resulted
in achieving rapid and sustained growth of fast paced high pressure businesses. 
Exceeded department goals and objectives by monitoring performance and
productivity goals of assigned  staff which.  Ensure compliance with regulations
of Fair Debt Collections and Practices Act as well as the Fair Credit Reporting
Act. Evaluate assigned Collectors through phone monitoring, employee reviews,
performance evaluations and system generated collector activity reports to ensure
adherence to department performance and productivity standards.


*Bilingual	*FIS- MSP 	          * Aspect	*Lost Mitigation	* Davox	
*Collections	
* FDCPA 	*Project Management 	  *Interactive Intelligence	


EXPERIENCE

Relevant Experience
M & I Investor and H&H Construction 
2000 to Present/ Owner 
Owned/managed Real Estate Investment company to remodel homes and to make sure
everything was in budget and on time 
Responsible for 5 to 10 employees
Responsible to do the Accounting and Bookkeeping of the Business
List the House with Real Estate Agency’s 
Responsible to Sell the Houses and doing contracts 
Responsible to fine the next Projects

Selene Finance LLC/Aegis Mortgage Corporation, Houston, TX   		        March2007
– July, 2009
Collection Supervisor /Foreclosure and Loss Mitigation Specialist
•Negotiated short sales/deed in lieu/forbearance of foreclosure for at-risk
properties
•Demonstrated ability to analyze liquidation options and prepared state specific
documentation   to initiate foreclosure proceedings applicable within a 20 state
region
•Responsible non-performing assets and contacting customers on pre-payment plans
and options meeting and exceeding 20% monthly goals set.



AEGIS MORTGAGE CORPORATION, 	Houston, TX				March 2007 - October 2007
Collections Supervisor
•	Directly supervises a staff of 15 collectors, which typically includes
recommendations for hiring, terminating, performance evaluation, training, work
allocation, problem resolution and enforcement of company policy and procedures
•	Reviews accounts and makes recommendations to collect the account; took
escalated calls to fully penetrate  problematic loan groups
•	Provides direct mentoring and guidance to improve performance
•	Conducts random audits on staff and provides feedback
•	Creates new methods to positively motivate team.
•	Consistently administers & upholds all policies & procedures
•	Monitors operations to meet and exceed goals. Personally resolves escalated
customer issues/calls when collectors need assistance
•	Excellent people skills and the ability to motivate collectors to exceed
company objectives
•	Demonstrates professional behavior and teamwork, is punctual, dependable and
adheres to company policies and procedures



NCO Financial formerly Risk Management Alternatives		           February 1998-
2007
Skip/Collect Department Manager 	               Houston, TX

•	A $753.9 million industry leader that provides clients with successful
business process outsourcing solution portfolio that includes account receivable
management, customer management services, and back office services for a
diversified customer base.
•	Responsible for the Skip Trace Department, with a revenue over a million
dollars per month.
•	Exercise total management responsibility for the 3rd party collection actives,
inclusive of team policymaking, accounts receivable, consolidation and
administration of the U.S. subsidiaries and division.
•	Direct management and support staff of 44
•	Manage monthly account receivable portfolio of 55$ million.
•	Developed and introduced financial analysis program for evaluation and
establishment of credit lines, facilitating control and reducing risk exposure.
•	Responsible for team’s credit/collections activities and resolution of debts
and deductions.
•	Represent corporate interests in near charge-off cases.


 
Holiday Inn								March 1994-1995
Department Manager 				Houston, TX
•	Responsible for 35 employees, trained and coached new employees as need to
meet corporate objective. 
•	Responsible for payroll and termination, processing customer billing and
handling escalated customer issues.
•	Responsible for inventory and employees schedules.