KAREN E. BRISCOE
 [Send email to request phone number] 09-1113
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SKILLS
*	Typing 50 wpm, 10-key by touch.
*	PC, Macintosh, and Mainframe Computers, various payroll systems, various
insurance databases, Microsoft Windows, Microsoft Office Suite, Internet
Explorer, various e-mail applications.
*	Filing, multi-line telephone, copy machine, paper shredder, adding machine,
fax machine, microfiche, microfilm, and cash register.
*	Library of Congress and Dewey decimal system.
*	Extensive Customer Service.

PROFESSIONAL EXPERIENCE
Policy Administrator III, November 2004 to June 2009
The Boon Group, Austin, Texas.
*	Provided full fringe accounting administration of benefits for employees of
multiple clients with between 10 and 1000 employees.
*	Processed and post benefit deductions.
*	Provided customized new hire packets and enrollment forms.
*	Researched enrollment and claim issues.
*	Provided key account management.
*	Provided guidance and on - the - job training to lower level staff.

Human Resources Assistant III, September 2003 to November 2004
Benefits Services, University of Texas, Austin, Texas.
*	Provided customer service to employees such as: help complete forms, check
forms for accuracy, check eligibility, look up provider info, answer insurance
plan questions, and answer general University Campus questions.
*	Opened, sorted, and redirected mail; entered insurance enrollment information;
distributed large mail outs using mail merge; and maintained confidential records
according to HIPPA privacy standards.
*	Assisted Leave Management department with maintaining confidential files.

Office Assistant III, November 2001 to August 2003
Benefits Office, University of Washington, Seattle, Washington.
*	Greeted and assisted a high volume of clients, answered general benefits
questions, and directed clients to appropriate customer service representatives.
*	Opened, sorted, and redirected mail; entered insurance enrollment information;
issued retiree ID cards; distributed large mail outs using mail merge; audited
individual payroll history for retirement calculations; and maintained
confidential records according to HIPPA privacy standards.
*	Created receptionist guidebook for use by staff and interns.
*	Provided clerical support for Administrative Office.
*	Trained and supervised up to five interns at a time.

Senior Office Assistant, October 2000 to July 2001
General Libraries Administrative Office, Perry Castañeda Library, University of
Texas, Austin, Texas.
*	Greeted and assisted visitors and job applicants; answered telephone; screened
calls; and provided library and employment information.  
*	Scheduled interviews, processed employment referrals, and completed and
distributed weekly Employment Opportunity letter.
*	Opened, sorted, and redirected mail; distributed large mail outs; and
maintained confidential records.
*	Maintained reception area and prepared conference and meeting rooms for
events. 
*	Provided clerical support for Administrative Office.

Library Assistant, May 1999 to January 2000
NATO Support Activity Community Library, Brussels, Belgium.
*	Assisted patrons with library materials, account information, Internet
searches, minor computer technical support, and general European geographical
information.
*	Checked in/out, processed, and re-shelved incoming library materials and
maintained and organized current and back issues of periodicals.
*	Helped select books for the library and updated barcodes on books.  
*	Trained and supervised summer staff.  
*	Performed general clerical and other duties as assigned.  

Sales Associate, January 1997 to January 1998
Central Texas College Bookstore, Killeen, Texas.
*	Assisted students in finding books, supplies, and general campus information.
*	Helped process incoming and outgoing shipments, restocked shelves, completed
weekly and annual inventory, built seasonal and promotional displays, organized
books, and cleaned store.
*	Operated computerized cash registers and assisted in transition to barcodes.

Teller, May 1996 to November 1996
Fort Hood National Bank, Fort Hood, Texas.
*	Assisted customers with banking transactions such as: deposits, withdrawals,
account inquiries, credit card payments, money orders, cashiers checks, and
savings bonds.
*	Managed cash drawer of up to $20,000.
*	Assisted in balancing cashier drawers and other administrative duties.  

Manager, February 1994 to October 1995
Tradewind Marketing Company, Barton Creek Square and Highland Malls, Austin,
Texas.
*	Managed kiosks in two locations.
*	Hired, trained, and supervised sales associates and made weekly schedules for
up to five employees.
*	Completed daily and weekly sales records and executed end-of-day bank deposits
and change orders.
*	Took inventory monthly, designed new store displays weekly, and maintained
jewelry and displays daily.
*	Operated registers, assisted customers in making jewelry and gift purchases,
and provided minor jewelry repair.
*	Performed daily opening and closing procedures.

Assistant Manager, August 1989 to January 1994
Cloth World, Carrollton, Texas.
*	Operated registers, assisted customers with inquiries about fabric and notion
selection, provided instructions for completing customer's projects, and made
store announcements over public address system.
*	Ordered merchandise, assisted in annual inventory, compiled end-of-day and
-week sales records, and prepared bank deposits.
*	Created store displays and designed and made craft projects.
*	Performed daily opening and closing procedures.

OTHER EXPERIENCE
Historical Researcher and Costumer, November 1995 to Present
Society for Creative Anachronism (SCA), Texas, Washington, and Europe.
*	Study art and general social history and practice social customs of Medieval
to early Renaissance Europe at regular events and meetings of an international
historical re-creation group.
*	Research and create period costumes using authentic construction techniques
and materials, with an emphasis on Flanders and Italy from 1425 to 1575 using
libraries, Internet, museums, books, periodicals, and primary sources.
*	Create detailed illustrative documentation for projects using PC computer.
*	Teach other SCA members general and period sewing and pattern drafting
methods, textile selection, and period construction techniques.
*	Participate in educational demonstrations at schools and public events.

Local Branch Treasurer, October 2004 to January 2007
SCA, Austin, Texas.
*	Coordinated registration at events, recruit and train volunteer staff members
to work at registration, and manage payment transactions.
*	Compiled statistics for event, monthly, quarterly, and annual reports.
*	Presented financial reports to members and auditors.

EDUCATION 
*	Art History (major), Central Texas College, Killeen, Texas, 1997.
*	Art History (major), Brookhaven Community College, Farmers Branch, Texas,
1991-1993.