Gordon McIvor, MEd, MBA
3824 Cedar Springs Road, Unit 320 ' Dallas, TX 75219
416.230.1807 '
www.linkedin.com/in/gordonmcivor
SUMMARY OF QUALIFICATIONS
Outcome-focused workplace learning professional with 17 years of achievement
Five years ' experience teaching Economics and Business Communications in a
proprietary business college
Pioneer of leading edge programs that incorporate communities of practice,
virtual businesses, and simulation-based learning
Bilingual (English/French) leader who blends business acumen and adult
learning principles to establish win-win partnerships with all
stakeholders
Lifelong learner committed to continuous performance improvement
EDUCATION
ADLER LEARNING/OISE, UNIVERSITY OF TORONTO “ Toronto, ON, In Progress
Professional Coaching Certification Program (International Coaching
Federation Approved)
UNIVERSITY OF DALLAS “ Dallas, TX, August 2009
Master of Business Administration in Strategic Leadership
Overall GPA 3.9/4.0
Final Capstone Project: Delivered consulting services to a Dallas-area
Chamber of Commerce on why and how to incorporate social networking on to the
Client 's website
UNIVERSITY OF CALGARY “ Calgary, AB, June 2007
Master of Education in Workplace and Adult Learning
Overall GPA 3.9/4.0
Exit Paper Project: How and why might an online community of practice
(CoP) be established to serve the needs of online graduate students in Workplace
and Adult Learning (WAL)?
UNIVERSITY OF TORONTO “ Toronto, ON, July 2000
Certificate of Continuing Studies in Internet Business & Technology
UNIVERSIT LAVAL “ Quebec City, QC, May 1995
Teaching Certificate, authorizing to teach high school Economics in the
French language
Completed all course work and teaching practicum in French, my second
language
YORK UNIVERSITY, GLENDON COLLEGE “ Toronto, ON, August 1990
Bachelor of Arts, Specialized Honors in Economics
EXPERIENCE IN WORKPLACE & ADULT LEARNING
TRAINING LEAD, Advanced Utility Systems, Toronto, ON, 2004 “ Present
Advanced Utility Systems (www.advancedutility.com), a division of Harris
Computer Systems, is an innovative software provider to small and medium-sized
municipalities and utility providers. Established in 1997, it is one of the
leading companies providing unique Customer Information Systems (C.I.S.) and
Utility Billing system solutions to more than 90 clients throughout North America
and the Caribbean.
Excels at client relations, transforming difficult clients into committed
partners
Generated over $300,000 in revenue in 2007 and 2008, as a billable resource
and sought- after member of the Professional Services team
Led in the expansion of the training program and documentation from 4 to 22
modules
Oversees the design and development of new courses and refinement of
existing courses
Trained, supported, and transitioned over 30 clients from USA, Canada, and
the Caribbean through the full software implementation cycle, including Project
Kick-Off, Training, Soft Parallel, Hard Parallel, Go Live, and Post Live Support
Crafted company 's first ever new employee orientation program that
facilitated a 50% reduction in training time for new trainers to become
billable resources
Has led, mentored, and aligned 17 new trainers
Presented at five Customer Conferences to standing-room only groups of
conferees
LEARNING CONSULTANT, Royal LePage Real Estate Services, Toronto, ON, 2001-2004
Royal LePage Real Estate Services (www.royallepage.ca) is Canada 's leading
franchisor in residential real estate with over 14 000 agents across the country.
Recognized throughout North America as a leader at integrating technology into
the real estate transaction, this brand prides itself on maximizing the exposure
of its listings to buyers around the world using online marketing tools.
Served as a liaison between the Master Franchise and the network of 600
offices across Canada
Applied ADDIE (Analysis, Design, Develop, Implement, Evaluate) model into a
national Tech-Training program in which realtors who
e-market themselves and their listings achieved 15% more sales than traditional
agents
Accomplished 80% success rate in selling Tech-Training program
Spearheaded the delivery and acceptance of the national training program in
Quebec
Launched and published a monthly newsletter of Tips & Tricks to the Network
TRAINING MANAGER, Global Crossing Conferencing, Toronto, ON, 2000 “ 2001
Global Crossing (www.globalcrossing.com) is a conferencing and videoconferencing
provider to Fortune 500 companies.
Facilitated soft skills workshops, including Zenger-Miller „ (Achieve
Global „ ) skills modules to call center directors and supervisors
Rolled out new hire orientation program
Remotely managed program development projects
Established Peer Mentoring program and implemented it at other call center
locations
INDEPENDENT TRAINING CONSULTANT, Toronto, ON, 1999-2000
Taught Business French classes to head office employees at Home Depot Canada
in preparation for its launch into Quebec
Delivered Writing to the Customer classes to call center employees at
Manulife Financial
COMMUNITY COLLEGE INSTRUCTOR, O 'Sullivan College, Quebec City, QC, 1995-1999
Coll ge O 'Sullivan de Qu bec (www.osullivan-quebec.ca.ca) is a private,
francophone, post-secondary, diploma-awarding institution that offers business
related programs to pre-university and adult students in Qu bec City. The
College boasts an 86% placement rate for its students.
Assisted in the implementation and refining of a pioneering,
simulation-based Business English program that was recognized by evaluators at
the Ministry of Education as a model to emulate by other community colleges in Qu
bec
Led a Practice Firm, a virtual business in which participants honed their
administrative, sales, marketing, and technological skills by conducting virtual
business and transactions with other practice firms located around the world (See
Canadian Practice Firms ' Network at www.rcee-cpfn.ca)
Designed and delivered accredited Economics courses in French and English to
conform to the requirements of the Ministry of Education and the marketplace
Taught Business English at all levels, incorporating simulation-based
learning through a curriculum that focused on business writing and telephone
techniques
ENGLISH TEACHER, C.L.I.C. Sainte-Foy, Quebec City, QC, 1992-1995
Taught English using both the structural and communicative approach to all
levels and ages of language learners at C.L.I.C. (Centre de Langues
Internationales Charpentier)
HONORS/AFFILIATIONS/SKILLS
In good standing with Ontario College of Teachers (www.oct.ca), Permit
# 511700
ASTD (American Society for Training & Development), National and Dallas
Chapters
SIGMA IOTA EPILSON (National Honorary and Professional Management
Fraternity)
Fluent in French (in speaking, reading, and writing)
Seasoned online facilitator in both real-time and discussion board-type
environments
INTERNATIONAL EXPERIENCE
International working experience in the following Caribbean countries:
Belize and Grenada
Immersed into a 98% French-speaking community for 7 years
Participated in Student Work Abroad Program (S.W.A.P.) in Australia for 10
months
With no knowledge of Mandarin, traveled independently through central China
for 1 month
OTHER PASSIONS
Investing, Economics, and Business
Current Events
Sports: Hockey, Softball, and Fishing
Reading about Leadership and Learning
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