Objective
To obtain Professional entry as MVS Software Programmer, Technical Support
Engineer, Quality Assurance Engineer, Technical Sales Consultant or Product/Team
Management
Skills
z/OS,MVS, JCL, IMS, DB admin utilities, TSO, SDSF, CLIST, REXX, Assembler
language, WindowsXP,Windows7, DOS, PC hardware, QA Support, Regression test, MS
Word, PowerPoint, Excel, Many graphics programs, HTML, Web page design, PC
hardware knowledge and manufacturing, Team leadership
Experience
Experience
04/2005 - 01/31/2010 – NEON Enterprise Software
Position: Product Technical Support / QA Engineer
* Provided 24/7/365 product support for all NEON utilities
* Helped coordinate Russian Quality Assurance team
* Provided customer problem recreates which aided in development fixes for
product code
* Provided product reports to management on weekly, monthly, quarterly and
annual basis
* Helped streamline product support process for efficient product delivery
* Provided additional IT service desk help as needed by co-workers
* Coded DBDGEN, PSBGEN and SYSGEN JCL to produce desired results to recreate
problem scenarios for customers
* Coordinated customer satisfaction situations with management
* Onsite support provided for customers in crisis
11/1999 - 4/15/2005 - BMC Software Inc.
Position: Senior QA Engineer
* Streamlined and maintained Concurrent Online Reorg utility (CRF)
* Created Scripts for Advisor product execution
* Created several utilities for in house testing of IMS utilities regression
* Maintained Prefix Resolution Plus regression
* Maintained Pointer Checker Plus Regression
* Created logical DB regression for CRF
* Supported the Technical support staff with customer failure recreates as
required
1996 - 09/1999 Innovative DP Designs/Computer Associates (IDI)
Napa, Ca
Position: Software Systems Specialist/Technical Lead
* Built new regression system for testing Toolkit utility.
* Created new test cases for validation of fixes to problems
* Responsible for assisting customers and trials with product.
* Provided on-site support as needed by trials and customers
* Track incidents through problem tracking software
* Train new employees on methods of the business
1993 -1996 International Business Machines
(IBM)
San Jose, Ca
Position: Software Engineer /Regression test Lead
* Execute, Analyze and Resolve regression testcase problems
* Maintain current regression testcases and evaluate current usage.
* Ensured current work schedules and delivery dates were met for testing
* Present statistics to upper management displaying current workload and output
progress
* Analyze IMS code failures by dump analysis, JCL analysis, Assembler code
analysis and failure recreation
* Member of test steering committee
* Department education coordinator
1989 - 1993 International Business Machines (IBM)
Position: Programmer / Level 3 and level 2 support
* Maintained Service Code in IMS LOGGER, DBRC and IMS Utilities
* Ensure zero PE rate goal (100% quality goal)
* Provide Diagnostic assistance to customers and provide relief through code
fixes
* Unit test All fixes where applicable before field testing/circumvention
1984-1989 International Business Machines (IBM, ROLM)
Position: Draftsman/Warehouse/Receiving clerk
* Designed and tested PC board fixtures with CAD/CAM
* Controlled CA state warehouses for field support service inventory
* Inventoried and delivered MRO Goods
* More details upon request
Education
1985 - 1989 Ohlone Jr. College Fremont Ca.
* Electronic Engineering and Mechanical Design
IBM Education
* IBM Programmers retraining. Graduated Outstanding student
* REXX programming
* C++ programming courses
* Ongoing test related workshops
* Leadership training
* On the job training
IDI Education
* IMS Conferences
* On the job training
Interests
Computers, Music, Computer music, Computer Games, Music recording projects,
Outdoor activities and local music ministries.
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