Spring, TX
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Professional Profile
Information Technology Professional with more than 14 years of diverse
experience in the industry. Self-motivated individual with demonstrated ability
to find solutions and willing and able to work in a team or alone. Show up on
time and leave when the job is done.
QUALIFICATIONS
Documentation and Planning: End-user support hardware and software,
configurations, and more.
Documentation and Planning: Software implementation and configuration of
software solutions.
Documentation and Planning of small, medium, and large size projects.
Documentation of hardware diagnostics servers, workstations, and
peripherals.
Documentation and Planning : Hardware HP, Dell, OEM, printers, surveillance
cameras, and more.
Business Analyst: Plan, Conduct, and Document interviews with end-users and
stakeholders.
Software implementation methodologies and utilizes methods to achieve
predictable results.
Resourceful problem solver: Installs, supports, and maintains software
application tools on desktop.
Planning and executing implementation of networking technologies such as
TCPIP, DHCP, DNS, Cabling, Protocols, and more.
Planning and executing implementation of Windows 2003 Server, Windows XP
workstations, Vista workstations, Active Directories, Windows 2003
Infrastructure.
Experience: Installation, configuration, migration, and setup of Microsoft
Office Suite: Word, Excel, Outlook, Power Point.
Versatile use of remote support tools: WebEx, Show My PC, logmein,
GoToMeeting, VPN, and more.
Technical Support Dynamics GP, Intuitive ERP, PRMS-CA ERP, and AS/400
Systems.
Implementation, configuration, setup AS/400 Systems.
Excellent disposition and work attendance. Willing and able to work flexible
hours.
CERTIFICATIONS
MCSA/MCSE: Windows 2003, WinXP, Managing 2003 Server, Implementing 2003
Network Infrastructure, 2003 Active Directory, Designing 2003 Secure Network,
Implementing/Administering Windows 2003, and CompTia Security +.
Microsoft SQL 2005 Implementation and Maintenance.
MCP Windows Vista Configuration Windows Vista Client.
MCP Windows XP Configuration Windows XP Client.
Microsoft Dynamics GP Installation/Configuration. Microsoft Dynamics GP
Financials.
Microsoft Dynamics GP Integration Manager. Microsoft Dynamics GP Report
Writer .
Microsoft Dynamics RMS (Store Operations and Headquarters).
CWNA Certified Wireless Network Administrator.
Crystal Reports: Business Objects Certified Professional.
RFID4U: RFID Certification.
A+ Comptia.
MCSE Windows NT Certification.
PRMS-CA Financials, Inventory Control, Manufacturing, and others.
EDUCATION
LeTourneau University, Pre-BS in Business Management (110 Credit Hours)
Hillsborough Community College, Tampa, Florida
Tampa Technical Institute, Tampa, Florida
Southern Methodist University, Dallas, Texas
CED Solutions: MCSE Houston, TX
EXPERIENCE
Omnipotech Inc. (Contract)
July 2009 to September 2009
Network Analyst Sr.
Created a project plan to install and implement new stores.
Technical support to more than 200 stores: locally and remotely.
Documented and plan end-user training.
Plan and coordinated equipment inventory and repair.
eVision Systems (Contract)
Feb 2008 to Feb 2009
Sr Consultant Dynamics GP
Created implementation plan for software upgrade Dynamics GP V7.5, 8.0, 9.0
to V10.
Researched, created, and implemented upgrades from legacy SQL to SQL 2005.
Research solutions to issues with Dynamics GP: Financials, Report Writer,
General Ledger, and Integration Manager for Version 7.5, 8, 9, and 10.0.
Coordinated with Microsoft in finding solutions to unusual issues with
Dynamics GP, and execute solutions. (Queries, procedures, etc.).
Developed, maintained, with strong interpersonal and team skills including the
ability to interface with vendors and IT suppliers.
Security Integrators (Contract)
Jan 2007 to Feb 2008
IT Analyst
Developed implementation plans : Windows 2003 Server, XP, Vista, video
software system.
Project Manager (coordinated) systems implementations, developed backup and
recovery plans.
Developed and documented hardware and software system sizing: disk, memory,
and network.
Created documentation for problem resolution to minimize response time for
repeated customer issues.
Micros Systems (Contract)
June 2006 to Jan 2007
IT Implementation Analyst
Business Analyst: Implemented User Case methodology to illicit end-user and
stake holders requirements.
Developed documentation and collected end-user requirements and made
recommendations.
Created and documented implementation plans for Windows 2003 systems and
peripherals.
Kondusa Information Systems (Permanent)
Feb 2004 to June 2006
IT Manager
Project Manager: Planed, Executed network implementation plan on Windows 2003,
XP, Vista.
Manage and coordinate resources: Vendors, Equipment, and Personnel.
Business Analyst: Gather Business Requirements and create implementation plan
for large implementations of Point of Sale systems.
Created and documented implementation plans : Setup software, workstations,
servers: Windows2003, Windows2000, XP, NT, CE; Dell, HP.
Webmaster for Kondusa and created content and maintenance.
Developed, maintained, with strong interpersonal and team skills including the
ability to interface with vendors and IT suppliers.
Intuitive Manufacturing Systems (Permanent)
April 2001 to Feb 2004
Business Analyst
Business Analyst (ERP): Implemented methodology to illicit and document
end-user and stake holders requirements.
Coordinated / provided technical support on all aspects of applications and
determined best course of action and developed methodology to resolve and/or
escalate problems/issues.
Created and develop lessons plans to provide On-site and Webex training for
end-users.
Document setup projects for software, workstations, and servers: Windows2003,
Windows2000, XP, NT, CE; Dell, HP.
Manage, documented vendor relations for Latin America to meet deadlines,
budgets, and client demand.
Developed, maintained, with strong interpersonal and team skills including the
ability to interface with vendors and IT suppliers.
Computer Associates (Permanent)
Aug 1997 to April 2001
ERP Business Analyst/Support
Business Analyst (ERP): Implemented methodology to illicit and document
end-user and stake holders requirements, and made recommendations.
Project Manager: Plan and Execute AS/400 and PRMS software implementations
for 200+ user systems.
Software Specialist: Implementation and configuration of Inventory Control and
Financials modules. Documented, planed, and executed hardware/software
implementation and setup reports and modification using RPG and Query400.
Performance Analysis utilizing AS400 native tools.
Coordinated, designed, and provided technical on-site and remote support to
end-users and business partners.
My own time, learn customization AS/400 screens and menus at several customer
sites utilizing RPG and SDA and sold services to customers.
Developed, maintained, with strong interpersonal and team skills including the
ability to interface with vendors and IT suppliers. |
