BONNIE MILLER

132 Comanchee Drive E-Mail: 
Greenville, TX 75402 Phone:  [Send email to request phone number] 18-1953 /  [Send email to request phone number] 55-8111

OBJECTIVE

To fulfill my career goals and ambitions in a high-level position within the
Health Care or related fields. A company who can both utilize my existing skills
and knowledge, as well as increase my potential through the addition of new
proficiencies. I derive genuine pleasure from transforming high-potential staff
into outstanding leaders demonstrating creativity critical to operational
success.

HIGHLIGHTS OF QUALIFICATIONS

 * Haveseveral years of top, diversified experience.
 * Strong background in many areas includingmanagement, operations, staff
training and development, project management, budget administration, conflict and
resolution issues, quality assurance, safety compliance, report preparation, and
records maintenance.
 * Hard working, driven, and dedicated, whilehighly-experienced in all aspects
of Health Care work, and thoroughly familiar with Health Care practices,
standards, and protocols.
 * Has worked for many leading Health Care facilities and organizations, and is
proven in ensuring that all organizational and project goals are consistently met
and exceeded.
 * Possesses a firm commitment to providing the highest levels of medical care,
support, and services to a large and diverse patient population.
 * Has worked in the management, administrative, laboratory, and clinical areas,
can handle many tasks simultaneously,and has excellent attention to detail.
 * Knowledge of computers, working with Word, Excel, Access, PowerPoint,
Publisher, Cerner, Meditech, Quest, Xifin, the Internet, and other systems.
 * Results-oriented, with an ability to see any assignment to successful
completion.
 * Excellent organizational, communication, and people skills.
 * Thrives in a busy, fast-paced working environment.

PROFESSIONAL EXPERIENCE

MCKESSON CORPORATION, Greenville, Texas
Manager of Operations (2007-Present)
Firm provides medical billing services. Responsible for managing the front-end
department of operations for laboratory division with a staff of 36.
 * Oversees all decision-makingaspects of the department, supervises and
communicates with team leads on a daily basis, directs and maintainscash flow,
credit balance reconciliation, forwarding accounts to collections, handling
customer inquiries, records maintenance, revenue report preparation, customer
relations, and other managerial functions.
 * Responsible for resolving and cleaning up complicated issues resulting from
inefficient techniques in credit balances department.
 * Annual Revenue of over $1 million per-month, which encompasses five major
client accounts, over 5 states.
 * Kept informed of regulatory changes, on both local and national level but not
limited to Medicare and Medicaid.
 * Interacted with Director and Executive management on a daily basis.
 * Responsibility for running a smooth and efficient department that meets all
organizational parameters.
 * Facilitated weekly meetings with all staff to maintain a high level of
communication and rapport within the department.

SOUTH BEND MEDICAL FOUNDATION, South Bend, Indiana
Senior Medical Technologist (2002-2005)
Responsible for laboratory work, specimen testing and processing,
maintainingspecimen records, safety compliance, and other relatedassignments.
Tested specimens for various medical situations, and also performed DNA testing,
molecular and Flow Cytometry testing, and other high-levelesoteric analysis.

Supervisor (1999-2002)
Supervised Hematology, Coagulation, and Special Chemistry departments with a
staff of 26.Responsible for managing department operations, staff training and
supervision, overseeingdepartmentalwork flow, budget analysis, preparing for
JCAHO, CLIA, and CAP inspections, quality assurance and management.

SOUTH SHORE HOSPITAL, Chicago, Illinois
Supervisor (1998-1999)
Worked in Hematology, Coagulation, Urinalysis, and Blood Bank departments with a
staff of 29. Responsible for managing day to day departmentaloperations, staff
training and supervision, work flow coordination, employee scheduling, regulatory
compliance, records maintenance, preparing for JCAHO, CLIA, and CAP inspections,
quality assurance and management.

EDUCATION

EXPERT RATING, Online
Currently working toward a Six Sigma Certification.

KELLER GRADUATE SCHOOL, Chicago, Illinois
Currently working towards Masters in Health Care Management Services.

UNIVERSITY OF ILLINOIS, CHICAGO, Chicago, Illinois
Bachelor of Science in Medical Laboratory Sciences.

RAVENSWOOD HOSPITAL, Chicago, Illinois
Degree in Nursing.

PROFESSIONAL CERTIFICATIONS

* Medical Technologist (ASCP)
* MedicalLaboratory Technician (ASCP)

AFFILIATIONS

 * American Academy of Professional Coders
 * American Association of Health Care Administrative Management

REFERENCES

Excellent references upon request