Katharina (Kathy) Ingram									Home:  [Send email to request phone number] 62-7942
136 Invierno St.											Mobile:  [Send email to request phone number] 49-0652
Kyle, TX 78640					 						Lancasterk@hotmail.com

Objective
To obtain a position that will utilize my skills, abilities, and knowledge
obtained through my previous work experience, as well as the experience gained as
both an Employment Specialist and Customer Relationship Manager at SITEL
Corporation.
Computer Skills
Oracle HRMS, Microsoft Word, Explorer, Outlook, Excel, Publisher, PowerPoint,
and Access, Siebel, CPAS, ACT!, ADP, NICE
Other Skills
Recruiting, Customer Service, Data Entry, Management, Office Procedures
Education
Jack C. Hays High School, Buda, TX
General High School Studies, Graduated: May 1999
Employment History
Minacs Worldwide, Austin, TX
Human Resources Coordinator, January 2006-June 2006
	- Recruited for all Positions within the Call Center, internally and
externally
	- Conducted Interviews and Administered Assessment Qualifications
	- Disciplined, up to and Including Terminating Employees when not Performing up
to Par
	- Trained in Maintained and Updated Termination and Attrition Reports
SITEL Corporation, Austin, TX
Employment Specialist, January 2005-January 2006
	- Recruited for Customer Assistance, Marketing Support, and Dealer Business
Center Business Units
	- Presented New Hire and Benefits Orientations
	- Conducted Interviews and Administered Assessment Qualifications
	- Entered Newly Hired Associates into HRMS (Oracle)
	- Verified Background, Credit, Employment, and Education History for all
Perspective Agents
	- Planned and Facilitated Employee Morale Functions
	- Trained in Maintaining and Updating Termination Logs
	- Participated in Community Wide Job Fairs
SITEL Corporation, Austin, TX
Team Specialist, Marketing Support, November 2004-January 2005
	- Provided Support to Agents on Phones and Email
	- Maintained Attendance Records for Team of 20
	- Documented Disciplinary Actions
	- Performed and Delivered Weekly Call Evaluations to Agents
	- Customer Relationship Manager Duties
SITEL Corporation, Austin, TX
Customer Relationship Manager, Marketing Support/GM Card Member Services, July
2003-November 2004
	- Answered Customer Calls and Emails Regarding Pre-Purchase Information on all
General Motors Vehicles
	- Answered Customer Calls and Emails Regarding GM Card Earning and Processed
Redemptions
	- Entered Customer Information/Documented Calls into Siebel and CPAS
	- Temporary Team Specialist for Temporary Outbound Project Groups
	- Supervised and Evaluated Outbound Groups as Temporary Team Specialist
	- Participated as a Product Specialist at the Austin Chevrolet Auto Show and
Ride and Drive
	- Received Meets/Exceeds Evaluations to Become a Mentor 7 Months in a row
(November 2003-May 2004)
Capitol City Careers and Southwest Institute of Technology (Timberline 1
Management), Austin, TX
Career Services Director, April 2003- July 2003
	- Assisted Students in Obtaining Employment Upon Graduating as well Part Time
Employment while in School
- Maintained Job Boards by Prospecting Opening and Criteria for Positions
- Resume Preparation Support
	- Instructed Career Development-Training Workshops with Students 4-5 Weeks
Before Graduating
	- Conducted Exit Interviews
	- Tracked Placement Statistics and Maintained Texas Workforce Commission
Reports
	- Coordinated and Attended Advisory Board Meetings for all Programs Offered at
the two Schools
	- Attended Industry Specific Association Meetings/Employer Networking
Functions
	- Assisted in Development/Maintenance of Alumni Association
	- Scheduled Employer visits/Presentations to the Schools
Timberline 1 Management, Austin, TX
Career Services Coordinator, July 2002-April 2003
	- Facilitated Interview Processes as needed
	- Resume Preparation Support, Including Assistance in Producing Professional
Resumes for Active Students
	- Generated Quarterly Newsletter using Microsoft Publisher
	- Maintained Texas Workforce Commission and Accreditation Statistics for each
School by Program
	- Verified Student Employment as Required by the Texas Workforce Commission

References Available Upon Request