OBJECTIVE
Manage and bring people & technology together. Optimize business and systems
processes to work in synergy. Maximize my potential in an environment where
talent is recognized, creativity is encouraged, passion is appreciated and growth
is uninhibited.
SUMMARY
* 14+ years Business experience in People & Process Management.
* 10+ years experience as a techno-functional Business Analyst.
* 4+ years Project Manager experience with software implementation projects &
business programs.
* 9+ years experience with ERP Software & Software-as-a-Service.
* 7 full life-cycle system implementations, 12 total with customization,
support and assessment.
* Certified as a Human Capital Strategist by Human Capital Institute.
* Managed an annual budget of up to $1.5 million.
* Experienced with business process analysis, process efficiencies and Change
Management.
* Designed, implemented, tested and provided training for custom software
solutions.
* Implemented and customized one of the largest enterprise recruiting
solutions.
* Experienced with Software Product Design & Strategy.
* Presented software product value maximization and implementation strategies
at Regional Users Groups.
* Conducted training on Cross-Cultural Orientation and Recruitment & Retention
Strategies.
SKILLS
* Applications: PeopleSoft 8.x, 9.x HCM applications, ELM (Enterprise Learning
Management).
* Languages: SQL, PeopleCode, HTML, DHTML, ASP, CSS, CGI, JavaScript
* Tools: MS Project, MS Vizio, Lotus Notes, MS Office, PeopleTools 8.1x/8.4x,
Crystal Reports, Cognos Powerhouse (Datawarehouse).
EXPERIENCE
Consulting Services, ERP Fusion Consulting LLC.
Jul 01 - Present
Project Manager/ Business Analyst/Functional Analyst/Implementation Analyst/IT
Analyst
* Engage clients and stakeholders to understand & document business strategy,
processes and requirements.
* Document & present recommended synergistic business processes and scalable
solutions.
* Partner with business SME's and IT teams to develop business case for the
project including vision, strategy, execution plan, support model and ROI.
Present business leaders with process best practices based on market analysis.
* Engage Purchasing, business sponsors, stakeholders, IT and business teams to
create and manage various components of an Request-for-Proposal (RFP) process.
Evaluate responses against requirements, total value proposition, ROI and make
recommendations.
* Manage priorities and conflicts within multi-faceted teams while keeping
aligned with project priorities, deliverables, timelines and budgets.
* Apply either formal or client specific methodologies such as Rational Unified
Process, SDLC, etc.
* Ensure timely and accurate communication with project staff, management and
users throughout the life cycle of the project.
* Manage Business Redesign and Software Development projects, including the
preparation of an overall project plan, incorporating budgets, costs, resources,
timelines and deliverables to ensure success.
* Support business teams with Change Management throughout project to mitigate
the risk through managed roll-outs, effective and timely communication, effective
stakeholder involvement and managed expectations. Minimize change impacts through
cutover planning and support services.
* Analyze business process flows, present alternative solutions and support
business teams in implementing changes.
* Develop training for business teams, super-users and end-users on business
and systems process changes, supported with documentation. Use various mediums
including live & online classes, email communication, web media (Flash
presentations) and MS Powerpoint.
* Support all aspects of QA including Testing Plans, Scripts, Systems Testing,
Performance Testing, Integration Testing, Regression Testing, User Acceptance
Testing and Environment Readiness Testing.
* Support Services including Post-Production at Tier 2 and Tier 3 levels.
* Involved with technical designs for customizations to existing systems and
support business process changes.
* Techno-functional experience and knowledge of relational databases (Oracle,
MS SQL), SQL and reporting tools; Cognos Powerhouse, Crystal Reports, PeopleSoft
Analytics.
Domain Experience ERP Software implementation & sales support,
Software-as-a-Service (SAAS) sales support, Call Center Management, Talent
Acquisition & Talent Management, HCM (Human Capital Management), International
Project team management (offshore/onshore model).
Industry Experience: Banking & Finance, Software, Healthcare, Government,
Energy, Insurance, Manufacturing, IT Outsourcing
Client List
The Vanguard Group, Philadelphia, PA
Sep 09 - Sep 09
Talent Synergies International, Dallas, TX
May 09 - Present
HSBC, Multinational Financial Services Firm, London, UK Oct 08 - May 09
Port of Seattle, Airport & Seaport Management
May 08 - May 09
Enbridge Inc. Oil & Gas Firm, USA & Canada
Jul 07 - Mar 08
Blue Cross Blue Shield of Kansas City, Healthcare Insurance
Jul 07 - Oct 07
Collin County Government, TX
Jan 07 - Jul 07
Alegent Health Systems, Healthcare Services, Omaha, NB
Aug 06 - Dec 06
SPX Corp. USA, Europe, Asia. Fortune 500 Manufacturing Firm
Apr 06 - Nov 06
Intuit Inc., Finance Software Firm, USA, India, Philippines
Oct 05 - Mar 06
Norwegian Cruise Line, Travel & Leisure, Honolulu, HI
May 05 - Sep 05
Rapidigm, Inc., Software Consulting, Pleasanton, CA
Jan 05 - May 05
Wells Fargo Bank, Finance & Banking, San Francisco, CA
Oct 02 - Dec 04
Bernard Hodes Group, RPO, Houston, TX
Aug 02 - Oct 02
AmeriCorp Inc., Transportation Industry, Dallas, TX
Feb 02 - Jun 02
BigTANGOtheory.com, Online services, Oakland, CA
Jul 01 - Nov 01
PeopleSoft Inc.
Sep 99 - Jul 01
Manager, eStaffing Solutions & HR Business Analyst
Enterprise Resource Planning (ERP) software firm.
* Business Analyst with PeopleSoft eRecruit Product Strategy and
Implementation. Involved with gathering business requirements, Focus Groups,
Functional Requirements and Project & Systems QA. Interfaced with Recruiting, HR,
Finance, IT and Product Strategy teams as a liaison. Developed, proposed and
documented new processes to streamline recruiting processes. Worked with
different teams to maximize utilization of system for increased efficiencies as a
showcase.
* Project Manager on project to create a web based Resume Database and Career
Engine. Designed a custom application using internet technologies provided by
external vendor. Partnered with the Systems and Project Manager from vendor to
create the design as per business requirements. Managed the QA process and user
training for 50+ users.
* Worked as Functional Project Manager on a project to design and develop a web
based recruitment and Employee Referral System. Designed the web-based system
functionality and user interface. Worked with the technical team through the
development, testing and implementation.
* Led a web design team to create an intranet site. Architected the navigation
and flow of the site to allow full access within 3 clicks. Worked with multiple
content owners to provide updated information to be fed into the system.
Developed the site, enabling the automation of various processes for the
different groups, which website now provides a one-stop shop for all team
communications.
* Created online marketing campaign for PeopleSoft Recruitment.
* Worked as Project Manager for Career Sites on Intra/Internet at PeopleSoft.
* Presented proposal on a Web based eCommunity for PeopleSoft Technologists.
Perot Systems Corporation
Aug 97 - Sep 99
Business Analyst
IT Consulting and Outsourcing Services firm.
* As a part of the Competitive Intelligence team I evaluated new technologies
and tools. Scrutinized internal programs and processes for increased efficiencies
and to help think beyond the paradigms. Executed on various research findings and
conducted trainings on maximizing utilization of available resources. Helped
design and architect the Sourcing Team Program. Created the processes, the
metrics, service level, identified customers and stakeholders, created
documentation for workflow and issue handling.
* Recruiting Business Analyst, for the primary Recruiting System. Generated
change and enhancement requirements for the recruiting system. Introduced new
processes and changes to current processes for increased efficiency. Conducted
surveys of the recruiting team to get feedback on system and expectations.
Business Software Solutions, NJ Recruiting and Systems Manager
Sep 96 - Aug 97
Management Recruiters International, Irving, TX Online Recruitment Specialist
Jun 95 - Aug 96
EDUCATION & TRAINING
* Human Capital Strategist Certification, Human Capital Institute, September,
2009
* Bachelor of Business Studies from University of Delhi, India in 1991
* Studied for MBA from University of Regina in Canada (completed 42 credit
hours, 36 required) 1994
* Certified on Advanced Internet Recruitment Strategies (AIRS) (only person to
have achieved 100% to-date)
* Received Training in Leadership skills development, Project Management,
PeopleSoft HRMS 8.8 July 2004, PeopleTools 8.4x January 2005.
* Conducted Training: Conducted training Cross-Cultural Orientation,
Recruitment & Retention Strategies, Adv |
