Terry Cooper
820 Windy Meadow, Desoto, TX 75115
972 230 3902 (home) / 214 679 1749 (alternate)

CAREER SUMMARY
 * Multi-platform programming experience with large IT companies
 * Extensive experience in consulting, planning, developing, problem-solving and
implementation
 * Strong background of customer support, software support and software design
including
gathering requirements, design, implementation, testing and maintenance.

TECHNICAL SKILLS

Hardware: Mainframe, UNIX, Tandem, PC
Operating Systems: MVS OS/390, Windows (95, 98, 2000, NT, XT)
Languages: COBOL, COBOL II, COBOL OS/390, ALC, SAS, FOCUS, UNIX
 Scripting, JAVA/Object Oriented (EDS 5 week training only,
 Southfield, MI)
Software: CA-ENDEVOR, CA-11, CA-7, CA-ASM2, CA-DASDCHECK,
 CA-EARL, CA-EASYTRIEVE PLUS, CA-Verify, QAHiperstation,
 QAPlayback, XPEDITER, File-Aid, Winrunner, ECMap, Gentran,
 OutsideView32, SOFTEK Disaster Recovery Manager, Microsoft
 FrontPage, ABEND-Aid, Photoshop, DRVFI, Mercury Quality Center,
Other: JCL, TSO/ISPF, IBM Utilities, IMS DL/I, HTML, SQL, Word, Excel, FTP,
 PowerPoint, CLIST, EDI, X12, EDIFACT , CICS, VSAM, DB2, FLASH

WORK EXPERIENCE

Electronic Data Systems (EDS) an HP Company, Plano, TX Sept. 1997-Oct. 2009
Svc Info Developer III, 7-Eleven Mainframe Support (May 2008-Oct. 2009)
 * Enhanced batch and on-line COBOL programs to support development and
maintenance activities on 7-Eleven's Mainframe Applications in the retail arena.
 * Developed Test Cases in Mercury's Quality Center tool to help perform
Integration Test on new development for 7-Eleven's Mainframe Applications.
 * Supported and maintained the Disaster Recovery tool (DRVFI) which performed
daily backups with the ability to recover 7-Eleven's Mainframe Applications.
 * Participated in Disaster Recovery Drills to recover 7-Eleven's Mainframe
Applications.

Electronic Data Systems (EDS), Plano, TX 
Information Specialist, Business Exchange Services (BES) (Mar. 2000-Apr. 2008)
 * Provided Gentran technical support including Gentran administrator, on-call
rotation, EDI mapping on UNIX, ELIT support, UNIX scripting and COBOL for AIX.
 * Supported mainframe series of COBOL programs that convert EDI data from one
format to another through use of VSAM databases, batch and online.
 * Developed new EDI maps, modifying existing maps and performing test based on
customer request using ECMap on the PC.
 * Performed ET test and QA test of developed maps and modified existing maps
using OutsideView32 on the Tandem platform that translate Health Care Claim/Data
between trading partners.
 * Performed CA-ENDEVOR Administrative roles for BES.
 * Provided strong analytical and problem solving skills when data transmission
problems occur while correcting the problem by phone or on-call.
 * Assisted in Disaster Recovery drills for all BES mainframe clients to restore
any critical files needed in case of a disaster.
 * Provided Trading Partner and customer support for incoming and outgoing data
that's converted using ANSI X.12 EDI and EDIFACT standards.

Electronic Data Systems (EDS), Plano, TX 
Senior Y2K Consultant, CIO Services (Nationwide) (Sept. 1997-Feb. 2000)
Responsibilities consisted of analyzing, assessing, renovating, creating scripts
and testing for Y2K compliancy. Responsibilities also consisted of providing
Contingency Plans and utilizing testing tools to assist in assessing Y2K
inventory. EDS Client site assignments were:
 * LTV Steel (Cleveland, OH), Saturn Dealerships (Irving, TX; Chattanooga, TN;
Orlando, FL) Human Health and Services (Oklahoma City, Austin, Santa Fe, Little
Rock), Pacific Gas & Electric (Houston, TX), Southwestern Bell (St. Louis, MO) ,
Taco Bell (Irvine, CA)
RCG Information Technology, Dallas, TX Feb. 1997-Sept.1997
Year 2000 Consultant/Product Setup Coordinator
 * Determined Year 2000 compliance for Computer Science Corporation (CSC)
customers.
 * Visited customer locations and installed software to perform an impact
analysis to determine all source containing dates for other consultants to
review.
 * Performed a detailed analysis to identify all functions that depend on two
digit date arithmetic or high/low usage; estimated cost of the conversion;
determined which functions took priority and identified how the code needed to be
changed.
 * Worked closely with project managers to explain and document Y2K assessment
results.
Compuware Corporation, Farmington Hills, MI Jul. 1996-Feb. 1997
Client/Server Consultant/Y2K Consultant, Testing Services
 * Identified customer's basic testing activity requirements.
 * Analyzed customers existing test environment.
 * Developed and modified test plans.
 * Provided written recommendations to meet test objectives.
 * Trained customers on specially designed software to automate the testing
process and improve overall software quality on CICS and TSO transactions.
 * Defined and captured test scripts and documented findings and recommendations
to determine the best quality software.
 * Trained on COSMOS software, which identifies date fields that are or are not
Year 2000 compliant impact/detail analysis done for Citibank and Comerica
financial institutions.

Computer Associates International (CA), Irving, Texas Mar. 1988-Jun. 1996
Level 2 Software Support / Software Development 
 * Provided software support, conducted product design and development.
 * Assisted in problem identification and resolution with very high customer
interface.
 * Facilitated technical presentations at CA's annual CA-World.
 * Provided phone and on-site support.
 * Assisted the quality assurance department with testing of new releases.
 * Provided technical writers with documentation from modifications and new
development.
 * Conducted product training for system engineers, regional technical and sales
managers.
Texas Instruments (TI), Dallas, Texas Jul. 1981-Mar. 1988
Programmer/Analyst in Network Configuration (Feb. 1984-Mar. 1988)
 * Performed software development/maintenance including analysis, design,
coding, testing, and installing both batch and online applications in an MVS
mainframe environment.
 * COBOL tutor for the physically challenged at El Centro College.
Troubleshooter in Production Support (Jul. 1981-Jan. 1984) 
 * Provided continuous coverage to implement quick and competent repairs to
production JCL.
 * Detected and resolved unusual or complex system related problems.
 * Provided supplemental COBOL programming for production support.

EDUCATION

Grambling State University, Grambling, Louisiana BS: Management Information
Systems