Bachelor Degree in Business Administration
DeVry University, Irving, Texas
Major in Business Administration
GPA 3.0/4.0

Associates Degree in Arts in Business Administration
Tyler Junior College, Tyler, Texas
GPA 3.0/4.0

SKILLS

Combined total of 7 years of customer service and technical support experience,
outbound/inbound
Combined total of 2 years of working with real estate, financial and time
sensitive documents
Bilingual (Russian)
Typing 60 wpm, keystrokes 10000 kpm
Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint,
Outlook and Visio as well as SAP software

EMPLOYMENT

November 2008 - Present CSC, Inc. Fort Worth, TX
Customer service representative (Federal Bureau of Investigation)
 * Performed a Brady Check on a NICS Federal database for firearm dealers

Customer service representative (Transportation Security Administration)
 * Provided timely support for customers applying for a biometric pass and
expecting background investigation results for the same

July 2007 - November 2008 Various temporary assignments
 * Data entry, clerical, customer support, clinical projects coordinator

December 2004- October 2006 First American Coppell, TX
Bankruptcy mail processor
 * Resolved customer foreclosure and bankruptcy litigation claims
 * Specialized in processing accounts receivable in form of loan documents,
sorting and directing various bankruptcy chapters to the parties directly dealing
with court and customers.
 * Generated daily reports to the supervisor on the amount of processed
information
 * Composed weekly PowerPoint presentations to report on the work progress
 * Handled Ch.13 and Ch.7 bankruptcy litigations. Collected information from
Bankruptcy Courts about pending cases

May 2002-August 2004 ADT/Tyco, Inc. Dallas, TX
Customer service representative/data entry

August 2000-December 2001 Protection One, Inc. Irving, TX
Customer Inbound Support Operator/data entry

June 1998 - November 1999 Silverleaf Resorts, Inc. Dallas, TX
Customer service representative (telesales)