OBJECTIVE A challenging Position where broad Customer Service skills can be
fully utilized.
OVERVIEW Over 12 years of increasing responsibility in overseeing sales and
marketing needs for international companies. Ability to plan, establish goals,
and develop strategies that will meet with most demanding expectations. Creative
and resourceful. Fully Bilingual, Spanish and English.
EXPERIENCE
2009-Present Sephora
Houston, Texas
Senior Beauty Consultant
• Guide and lead a group of sales consultants to meet the company’s goals,
concept and standards at all times.
• Ensures that training is successfully completed to the team and new hires.
• Participates in inventory control activities, visual presentations and
department maintenance.
• Coordinates with the manager on client’s service issues.
• Develop and maintain knowledge of tools available to build sales.
PUERTO RICO CONVENTION CENTER San Juan, PR
2007-2009 Business Center
• Assists customers, clients, events staff, tenants, employees and the general
public by operating a multi-line telephone system to answer incoming calls,
providing information, and delivering any other customer service needed, by
performing the following duties.
• Answer incoming calls, determine the purpose of callers and forward to the
appropriate personnel and department.
• Serves as primary liaison between clients and facility departments.
• Responsible for Events clients’ services at the Business Center.
• Offer information about events at the building (present and future), the
building facilities, the Ficus Café, claims procedures, local amenities, etc.
• Updates appointment calendars.(conference rooms)
• Performs clerical duties as needed.
LOREAL CARIBE INC. San Juan, PR
1999 – 2007 Sales and Marketing Account Manager, Professional Division
• In charge of the Division sales budget, product forecasting, promotional and
marketing plans, advertising campaigns, events coordination, media placements and
public relations.
• Prepare presentations of business plans to customers and top management.
• Coordinate and organize new launches and promotion events.
• Full responsibility for sales and administrative personnel supervision,
training and development.
• Achieved customers’ recognition after guiding them to exceed their profits by
positioning the company products as their line of choice in its category.
Developed excellent relationship with VIP clients and top accounts.
LENDAN OF PUERTO RICO San Juan, PR
1995 – 1999 Marketing and Sales Manager
• Involved in the development of marketing strategies, implementation of sales
tactics and promotional initiatives, while directing 14 accounts executives in
the division.
• New business developments, key accounts expansion, sales and activity reports,
recruitment and training of personnel, and motivational programs.
• Marketing efforts resulted in a 50% growth.
ESTÉE LAUDER HEMISPHERE Guaynabo, PR
1992 – 1995 Education and Public Relations Manager
• Developed and implemented training to staff members encompassing all areas of
management, promotions and sales.
• Engaged in product presentations to dermatologists, promotional activities
with key decision makers, productivity analysis and strategic planning support.
• Instrumental in introducing lines to Mexico, Panama, Canada, and others.
FRITO LAY OF PUERTO RICO Guaynabo, PR
1990 – 1992 Training Manager
• Responsible for sales force training, emphasizing selling and merchandising
skills; improved sales techniques; as well as stimulating positive “quality
oriented” attitudes.
• Developed sales training manuals, audiovisual presentations; organized and
created training library; wrote and published sale bulletins.
• Achieved quick training results leading to more effective sales and promotion
teams generating increased levels of productivity and expansion of distribution.
EDUCATION INTER AMERICAN UNIVERSITY OF PUERTO RICO Bachelor in
Art-Mayor: English
UNIVERSIDAD SAGRADO CORAZON
ICD-9,CM,CPT,HIPPA
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