(214) 830-2426

Denise Godsell

Summary

A challenging IT Asset Management position, providing an opportunity to apply
broad experience and a record of success in negotiations, asset tracking and IT
Vendor relationships

Experience

2005-2009 Rent-A-Center Plano, TX
Asset Management Manager
 * Maintained accurate records of hardware assets for 3000 + locations
 * Saved company over $1 million annually through redeployment of assets
 * Responsible for all hardware and software purchases for field locations

2002-2003 Dish Network Farmers Branch, TX
Administrative Sales Coordinator
 * Initiated and maintained numerous reports to increase efficiency
 * Tracked and maintained payroll for entire sales department
 * Liaison between the corporate office and our branch

1994-2000 Weblink Wireless Dallas, TX
Quality Assurance Coordinator
 * Evaluated the accuracy of information given and the quality of service
rendered to our customers by monitoring live and taped calls.
 * Interface with Call Center Management team to provide specific
recommendations to improve Customer Satisfactions.
 * Worked with training department to improve training initiatives.

1990-1994 Global Innovations Wylie, TX
Customer Service/Inside Sales
 * Submitted orders for production, maintained production schedule
 * Administrative duties for 4 outside sales people
 * Invoicing and accounts receivables

Certifications

ITIL, CHAMP

Microsoft Skills
Word, Excel, Access, Powerpoint