JOSHUA DAVIS
7307 Big Valley Houston, Texas 77095
281.924.3500 [Send email using form at bottom]
IP TELEPHONY ARCHITECT & ENGINEER
Highly accomplished IP telephony architect and engineer with nearly 20 years of
experience providing networking and engineering services for multimillion dollar
companies. Expert post-sales engineer known for pioneering new service strategies
aimed at boosting customer satisfaction and productivity. Creative problem
solver, instructor, team builder and communicator with a proven ability to
develop vendor/client relationships resulting in business expansion and cost
control. Business management skills including dispatch and project
priority/timelines, customer relations and pre/post-sales support including
customer need evaluation and prioritizing, quote and bid generations, and project
resource management and coordination.
Continuous Process Improvement Networking Strategies Technical Support
Customer Service & Satisfaction IP Telephony Network Environments VoIP
Systems
Pre/Post-Sales Approval & Documentation Technician Training & Certification
Vendor Agreements Operations Management
Telecommunications Consulting
PROFESSIONAL EXPERIENCE
Independent Contractor, Houston, Texas 2008 to Present
VOIP Engineer
Conducted all duties related to VOIP system networks business management.
Managed relationships with data, internet and voice circuit vendors as well as
all activities related to managing a communications business from sales, time
management, equipment ordering, conducting the work and accounts
payable/receivables duties.
CITOC, INC., Houston, Texas 2007 to 2008
$10 million VOIP value added reseller focusing on the Texas market.
VOIP Engineer
Directed all activity related to VOIP system networks for efficient network
utilization. Managed relationships with data, internet and voice circuit vendors
for optimum performance. Designed network infrastructure while coordinating
network connectivity circuit installation/de-installation and physical layer
cabling infrastructure. Coordinate with skilled staff to administer POTS to SIP
conversions.
Specific Accomplishments:
Dramatically improved the relationship with 3COM in becoming a preferred
customer support agent for all Houston 3COM POZ customers.
Provided technical procedures for seamless POTS to SIP conversions.
Ensured customer satisfaction with disaster avoidance procedure creation and
deployment to all customers prior to hurricane IKE.
CISCO SMBE certification for UC500 VOIP System.
JOSHUA DAVIS Page 2 [Send email using form at bottom]
CAPITAL 4, INC., Houston, Texas 2002 to 2007
$20 million VOIP value added reseller focusing on the Texas market.
Senior VOIP Engineer
Provide management and technical support to technical staff, properly
engineering IP Telephony and/or LAN/WAN solutions to meet customer needs and
requirements. Manage high value clients to stabilize company installed
infrastructure. Provided communications and programming support for large
corporations such as Pride International, SNC Lavalin and Glacier Foods.
Coordinate with skilled 4-person staff to administer network environment.
Specific Accomplishments:
Dramatically improved customer service and satisfaction for companys largest
clients.
Obtained multiple 3Com certifications, including NBX IP Telephony Expert
Training.
Achieved 3Com Gold status.
Implemented post-sales approval process to ensure adherence to all client
requirements using most cost effective strategy.
Increased technical staff efficiencies with cost saving process improvements.
Boosted efficiency of project deployment phase with post-sales documentation.
Experience with Avaya, Nortel, MiTEL and other Key/PBX systems.
Early Career (details on request):
Telecom Consultant, DMI Communications, 2001 to 2002.
Independent Telecom Consultant, Various Companies, 1998 to 2001.
Telecom Technician, Infinitel, Inc, 1994 to 1998.
FORMAL EDUCATION
Associates of Applied Science, Electronic Engineering
ITT Technical Institute, Houston, Texas
PROFESSIONAL TRAINING
3COM Certified IP Telephony Expert
3Com Gold Status & Certification
CISCO SMBE UC500 Certification
JOSHUA DAVIS
7307 Big Valley Houston, Texas 77095
281.924.3500 [Send email using form at bottom]
Dear Sir / Dear Madam:
If your organization is in need of an IP telephony architect/engineer with a
proven track record of network management for extremely successful corporations
with management mentality, please review the enclosed resume. With extensive
skills honed over nearly 20 years of providing networking and engineering
services for multimillion dollar companies, I am now seeking a new opportunity to
utilize my passion, creative drive and expertise. My ability to improve processes
and procedures should prove highly beneficial to your company.
My skill in developing new customer service strategies through technological
advancements consistently leads to direct increases in sales and decreases in
operational costs. I am a creative problem solver; communicator and planner who
welcome any challenge sent my way.
Some of my most notable accomplishments include:
Dramatically improving customer service and satisfaction for Capital 4 Inc.s
largest clients;
Increasing technical staff efficiencies with cost saving process improvements
for Capital 4 Inc.;
Building stronger customer/vendor relationships through improved procedures
for minimal customer downtown for CITOC Inc.
Management of all operational aspects and processes from small trouble tickets
to large scale, multiple location installation projects for both Capital 4 Inc.
and CITOC Inc.
Since November of 2008, have maintained a customer base as an independent
contractor conducting all business aspects of a communications business from
support, sales, accounts receivables, ordering and so on.
Seeking to provide your company with the same high quality services as those
mentioned above, I would like to speak with you to further discuss the
possibility of contributing to your organizations success. Please contact me at
your convenience to arrange an interview. Thank you for your time and
consideration. I look forward to conversing with you soon.
Sincerely,
Joshua Davis
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