TERESA MURPHY
12305 Ark Road * Frisco, Texas 75035
 [Send email to request phone number] 77.0113 * 

CUSTOMER SERVICE AND SALES MANAGER
Customer service and sales manager with 10 years experience. Expertise in
customer relations, team development, and day-to-day operations of retail
establishments. Proven ability to resolve customer issues, increase sales, and
maintain customer-focused store environment. Excellent communication and customer
/ vendor relations skills.

Customer Service * Financial Management * Inventory Control * Merchandising *
Operations Management
P&L Responsibility * Project Management * Sale Forecasting * Team Facilitation *
Training / Development

CAREER ACHIEVEMENTS

 * Increased sales and profits each year at Target.
 * Mentored 7 employees who were subsequently promoted to higher positions.
 * Achieved third best increase in profit margin in the company.
 * Held various company walkthroughs with upper management.
 * Trained 3 other food ETLs from other districts.
 * Raised service scores in grocery department.
 * Recognized as "Cleanest Store in Plano" by the Health Department.
 * Grew sales by $50,000 and won an award from district manager.
 * Achieved payroll numbers in a district where only 2 stores consistently met
financial goals.

PROFESSIONAL EXPERIENCE

Target. Frisco, Texas. 2003 - present
Senior Executive, Food
 * Direct sales and P awarded "green" status, which only 50 out of 280 stores
achieved.
 * Maintained sales floor and backroom controls through communication with
vendors and team members.
 * Acted as second in command in the store.
 * Oversaw 120 grocery employees and 400 total store workers.

Selected Accomplishments
 * Achieved third best increase in profit margin in the company.
 * Held various company walkthroughs with upper management.
 * Trained 3 other food ETLs from other districts.
 * Raised service scores in grocery department.
 * Implemented a service huddle and service reward board that was adopted by the
rest of the district.

Albertsons. Plano, Texas. 2001 - 2003
Store Director
 * Managed 12 different departments.
 * Developed managers through hands-on training.
 * Achieved sales, payroll and inventory goals every quarter.
 * Facilitated training classes at district office.
 * Made decisions on store displays and drove increased sales.
 * Oversaw total store inventory numbers.
 * Supervised 150 - 170 team members.

Selected Accomplishments
 * Recognized as "Cleanest Store in Plano" by the Health Department.
 * Coordinated and managed a community Iraq charity truckload donation.
 * Grew sales by $50,000 and won an award from district manager.
 * Achieved payroll numbers in a district where only 2 stores consistently met
financial goals.

Albertsons. Denton, Texas. 2000 - 2001
Grocery Manager
 * Developed critical relationships with vendors to ensure receipt of
appropriate merchandise.
 * Mentored and developed 2 lower ranking managers who were later promoted.
 * Ensured floor level inventory was correct through proper ordering and
inventory management.
 * Maintained positive customer relationships and resolved customer issues.
 * Oversaw safe and money handling.
 * Oversaw 30 team members and served as assistant manager.

Selected Accomplishments
 * Completed Accelerated Management Program.
 * Recognized as having best backroom in the district.
 * Increased sales from the previous year by $150,000.

EDUCATION

B.A. in English, Political Science, and History. Austin College. Sherman,
Texas.