ERIC D. ORLASKA 
16127 Cole Bridge Ln 949-842-2238
Cypress, Texas 77429 [Send email using form at bottom] 
 
  
PROFESSIONAL EXPERIENCE 
 
Netiq Corporation, Houston, TX 07/06 – 11/09 
Business Analyst               
•	Established a CRM training program which introduced internal business units
with limited exposure to the Siebel application.  The program was designed
through discovery meetings and surveys with the various departments.   Upon
completion, business units were able to enter, review and share customer and
asset information.
•	Processes were enforced through ‘Tip of the Month’ emails and quarterly
refresher trainings which were conducted onsite and through web based sessions. 
Trainings were also conducted during annual sales meetings alongside Channel and
Marketing teams to encourage end-users to use Best Practices as determined by
internal processes and to meet the needs of Sales management.
•	Restructured Siebel training format for sales teams by creating in-depth
documentation which included step-by-step manuals and quick reference guides for
new hires and as refresher training.
•	Additional training needs were assessed through testing following New Hire and
Refresher courses as well as through usage reporting based on audit trails
generated within the CRM or through Excel exports.
•	Continue to work as a liaison between development and the end user to
prioritize enhancements to the application based on end user feedback and the
requirements of a changing sales structure and needs of all business units.
•	Use of Access and SQL reports to create bi-weekly forecast reporting working
closely with sales management to monitor pipeline performance and identify
priority opportunities.  Management or Sales were contacted to correct errors or
discrepancies discovered before reports were distributed.
•	Worked alongside Marketing to create a closed loop process which allows
tracking and reporting on sales leads from the time they are imported into the
CRM through the time they are closed sales orders.  This includes, but is not
limited to, the importing of leads manually after trade shows and those that
enter directly from the web while creating a flexible process that allows sales
reps to work leads in a quick and efficient manner.
•	Managed project to build a global view of all named accounts across North
America which consolidated all customer information into a single a single view
which had previously not existed within the CRM.  The new structure decreased
ramp up time for new reps and allowed for enhanced reporting for business units
looking for enhanced revenue reporting and trending.
•	Assisted in the architecture of a data quality process to identify and remove
duplicate and unused accounts and related objects to improve application
performance and increase productivity for end users.
 
Quest Software, Inc., Aliso Viejo, CA 11/01 – 04/06 
Sales Support Manager\ Lead CRM Trainer
•	Provided and possess strategic and analytical presentation skills to the
introduce Siebel CRM, the chosen sales automation application, to Sales
Organization globally. This includes, but not limited to, training of new hire,
sales staff, acquisitions and upper management on the features, functionalities
and upgrades of the application to increase levels of knowledge and productivity.

•	Supervise daily operation of internal software support department. This
includes hiring/firing responsibilities, training new candidates on resolving
Siebel trouble tickets, training end-users on the application and setting group
policy. 
•	Experienced in interacting with various business units and business owners to
understand the function of the internal organization in order to proactively
resolve conflict and recommend the appropriate solution for Sales, Marketing, and
Tech Support.  This role expanded to business units in global markets and the US
Federal team.
•	As a liaison between development and the user community, prioritized
enhancements to the application including impact analysis on how changes would
affect all business units.  
•	Demonstrated aptitude in knowledge of Quest Solutions, forecasting,
opportunity and quote creation to produce internal processes to align booked
revenue in Siebel with booked revenues recorded in Quest's ERP.
•	Worked with Merger and Acquisition teams to analyze various CRM’s (i.e.
versions of Siebel, Saleforce.com, and homegrown applications) used by acquired
sales and marketing teams to create training programs in an effort to ease the
transition into Quests policies and culture.
•	Coordinated annual changes to the sales force with executive level and sales
management to evaluate the impact of restructuring sales teams and business units
within the constraints of the CRM or to add development enhancements to bring the
CRM to meet management needs.
•	Named Subject Matter Expert for internal upgrade of Siebel from 6.2 to 7.7 
 
Achievements 
•	Invited to annual Club trip in 2004 as a reward for high achievement in 2003 
•	Voted MVP for North America in the Q3 of 2003 
•	Promoted to Supervisor of the Siebel Support Help Desk in February of 2004 
•	Promoted to Manager of the Siebel Support Help Desk in October of 2005
 
Goodman’s Inc., Phoenix AZ 08/00 – 8/01 
Project Manager 
•	Verified measurements and installation requirements at potential sites as
indicated by CAD floor plans supplied by internal design team. Worked with the
client and design team to work around any necessary modifications which were
discovered upon the completion of building or floor construction. 
•	Produced installation schedules based on available work force, design layout
and product orders. 
•	Owned the organization of asset management documentation for higher revenue
generating clientele who had excess product to be used for future builds or
modifications to their offices. 
•	Coordinated with client to promptly reconcile installation errors and resolve
any customer service issues. 
•	Quoted costs as a sales representative to customers that requested service
only projects typically involving the tear down and moving of systems furniture
products. 
 
Todd McFarlane Productions, Tempe AZ 06/98 – 7/00 
Tour Manager 
•	Obtained marketing skills by utilizing web searches and trade magazines to
produce a national tour to promote the retail and entertainment ventures of Todd
McFarlane Productions at approximately 30 sites across North America. 
•	Determined all necessary travel schedules for event staff, available product
for distribution per event, and worked with design staff to produce event
specific promotional items and displays. 
•	Primary contact at all events working to maintain relationships with event
coordinators and uncovered opportunities for future events 
•	Supervised staffs of 3 – 10 employees at trade shows and various promotional
events 
 
EDUCATION 
Associates Degree in Business Communications 
Saddleback College, Mission Viejo, CA
 
References Available Upon Request