Richard (Rick) Huguenin        	            713-931-2877 		     4314 Burkegate
Dr Spring Texas, 77373	


Objective:
 
To work with a group of confident, professional and forward thinking people to
obtain a common goal of excellence at the highest level of customer service



Experience:

Gordon Automotive Services	         				  	      	                  Houston,
Texas
Customer Service Manager/Advisor		        				              March 1995 - August
2009
Responsible for day to day operations to include but not limited to opening
(with private security code), customer relations, writing service, up selling
extra services and labor, inventory control, technician job distribution, quality
control, invoicing, check signing privileges, hiring of employees ,computer
literate

SEARS										       The Woodlands Texas
Salesman	                						            October 1994 - March 1995
Tire, Battery and Front End Customer Service

D & K Transmissions	        							  	     Conroe, Texas
Office Manager        					       	        	            May 1991 - December
1992
Wrote service for a newly opened transmission repair facility.  I was also
requested to 
set up the front office (profit-loss, filing, customer service, etc.) 

G & L Auto Care         									      Spring, Texas
Shop Manager	              						        		 January 1988 - April 1991
Wrote service for a full service auto repair facility.  I was also responsible 
for daily operations as well as payroll, check signing and work order
distribution



Additional Experience:
  
Hi-Lo Auto Supply	        								      Spring, Texas
Counter person	               					  	        September 1986 - March 1987

Jacks Auto Supply              								      Dallas, Texas
Assistant Manager               					  	       August 1985 - September 1986



Relevant Classes and Seminars:

CarQuest TechNet Series (Automotive Management)
SEARS Customer Service (Associate Extended Training)
Automation 2000 (AASP Customer Driven Service)
A/C Delco Customer Service Series